Starting Price

Best For

Businesses in need of service-as-a-software solution for CRM and help desk management.

SMB's, Mid-size

Rating

Ideal number of Users

1 - 1000+

1 - 99

Ease of Use

• "Excellent user experiences and ease of use. Good slice and dice ability."


• "It's easy to find what you need thanks to an intuitive search bar. There is good level of security and the easiness to use of a cloud service."

• Not enough reviews

Customer Support

• "Reporting is excellent and every salesperson can use pretty easily. Support and configuration are easier because of the wealth of knowledge available in the SF community."


• "It was easy to us and the Customer Support was amazing. I was skeptical at first but one of there sales guys turned me around."

• Not enough reviews

Features & Functionality

• "I self-implemented so the ability to quickly extend the package with flows was great."


• "It is helpful for the metrics dashboard view of our measurements. Will be helpful to get more funtionalities in terms of customization."

• Not enough reviews

Value for Money

• "Great and positive experience with this product. A big investment but will give you tools to make you successful."


• "SalesForce is an excellent CRM that allows the team to work together, monitor project implementation, monitor cash costs and revenues."

• Not enough reviews

Product Features

• check Alerts / Escalation
• check Appointment Management
• close Call Center Management
• close Email Management
• check Knowledge Base
• check Live Chat
• close Performance Metrics
• check Queue Management
• check Self Service Portal
• close Social Media Integration
• check Surveys & Feedback
• close Virtual Assistant
• close Workflow Management

• check Alerts / Escalation
• check Appointment Management
• close Call Center Management
• close Email Management
• check Knowledge Base
• check Live Chat
• close Performance Metrics
• check Queue Management
• check Self Service Portal
• close Social Media Integration
• close Surveys & Feedback
• close Virtual Assistant
• close Workflow Management

Screenshots

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

• 24/7 (Live Rep)
• Business Hours
• Online

• 24/7 (Live Rep)
• Business Hours
• Online

Training

• close In Person
• check Live Online
• check Webinars
• check Documentation

• close In Person
• check Live Online
• close Webinars
• check Documentation