Starting Price

Best For

From start ups to Fortune 500 companies, over 200,000+ customers trust Zendesk with their customer support needs.

We are able to serve businesses in any industry that require the need for a customer support platform. This includes finance, hospitality, construction, government and more.

Rating

Ideal number of Users

1 - 1000+

1 - 1000+

Ease of Use

• "Zendesk is super easy to use and to communicate with different other teams is very easy.very good customer support and it has 24/7 support."


• "Admin Ease of use is good, agent ease of use is great, end user experience is good too. Wealth of knowledge easily available too."

• Not enough reviews

Customer Support

• "It was very slick - the look & feel are definitely clean, modern and friendly. Customer support was very nice and helpful when needed."


• "For a company that helps other's have a better customer service, I feel like they could work on their own customer service."

• Not enough reviews

Features & Functionality

• "It has a great polished UI, wonderful implementation of real world customer support interfaces, and very easy to learn."


• "I like how everything is easy to navigate to on Zendesk. It also provides help with navigating if you aren't familiar with how to use it."

• Not enough reviews

Value for Money

• "The application that I like for its good price and good reports, also enjoys its integration with several software scales."


• "Overall, this was a well-priced help desk solution for a small team managing very general feedback/support questions about a mobile app."

• Not enough reviews

Product Features

• check Alerts / Escalation
• check Appointment Management
• check Call Center Management
• close Email Management
• check Knowledge Base
• check Live Chat
• check Performance Metrics
• check Queue Management
• check Self Service Portal
• check Social Media Integration
• check Surveys & Feedback
• close Virtual Assistant
• check Workflow Management

• close Alerts / Escalation
• close Appointment Management
• close Call Center Management
• close Email Management
• close Knowledge Base
• check Live Chat
• close Performance Metrics
• close Queue Management
• close Self Service Portal
• close Social Media Integration
• close Surveys & Feedback
• close Virtual Assistant
• close Workflow Management

Screenshots

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

• 24/7 (Live Rep)
• Business Hours
• Online

• 24/7 (Live Rep)
• Business Hours
• Online

Training

• check In Person
• check Live Online
• check Webinars
• check Documentation

• close In Person
• close Live Online
• close Webinars
• check Documentation