NICE inContact vs Ada vs Agile CRM

Starting Price

Not provided by vendor Not provided by vendor

$8.99/month/user

Best For

Contact centers in small, medium, enterprise and government organizations use NICE inContact CXone to deliver exceptional customer experiences across all channels digital and voice.

Companies looking to automate their tier one support whilst controlling how their brand is represented to customers. Businesses with high support volume are usually a great fit.

Small to medium size businesses that require sales, marketing and service automation

Rating


4 / 5
(115)


5 / 5
(2)


4 / 5
(322)

Ideal number of Users

10 - 1000+

1000+

1 - 1000+

Ease of Use


4 / 5

5 / 5

4 / 5

Customer Support


4 / 5

4.5 / 5

4 / 5

Features & Functionality


4 / 5

4.5 / 5

4 / 5

Value for Money


4 / 5

4 / 5

4.5 / 5

Product Features

  • close Alerts / Escalation
  • close Appointment Management
  • close Call Center Management
  • close Email Management
  • close Knowledge Base
  • check Live Chat
  • close Performance Metrics
  • check Queue Management
  • close Self Service Portal
  • close Social Media Integration
  • check Surveys & Feedback
  • close Virtual Assistant
  • close Workflow Management
  • check Alerts / Escalation
  • check Appointment Management
  • close Call Center Management
  • close Email Management
  • close Knowledge Base
  • close Live Chat
  • close Performance Metrics
  • close Queue Management
  • check Self Service Portal
  • close Social Media Integration
  • check Surveys & Feedback
  • close Virtual Assistant
  • close Workflow Management
  • check Alerts / Escalation
  • check Appointment Management
  • close Call Center Management
  • close Email Management
  • check Knowledge Base
  • check Live Chat
  • close Performance Metrics
  • check Queue Management
  • check Self Service Portal
  • close Social Media Integration
  • close Surveys & Feedback
  • close Virtual Assistant
  • close Workflow Management

Screenshots

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View 3 screenshots 133479 thumb
View 5 screenshots 17221 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • close Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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NICE inContact vs Ada vs Agile CRM

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