Genesys PureCloud vs Ada vs Agile CRM

Starting Price

$75.00/month/user

Not provided by vendor

$8.99/month/user

Best For

PureCloud is for everyone! Progressive IT and contact center operations that prefer rapid delivery, all-in-one, cloud contact center solution.

Companies looking to automate their tier one support whilst controlling how their brand is represented to customers. Businesses with high support volume are usually a great fit.

Small to medium size businesses that require sales, marketing and service automation

Rating


4 / 5
(78)


5 / 5
(2)


4 / 5
(325)

Ideal number of Users

50 - 1000+

1000+

1 - 1000+

Ease of Use


4 / 5

5 / 5

4 / 5

Customer Support


3.5 / 5

4.5 / 5

4 / 5

Features & Functionality


4 / 5

4.5 / 5

4 / 5

Value for Money


4 / 5

4 / 5

4.5 / 5

Product Features

  • check Alerts / Escalation
  • check Appointment Management
  • close Call Center Management
  • close Email Management
  • check Knowledge Base
  • check Live Chat
  • close Performance Metrics
  • check Queue Management
  • check Self Service Portal
  • close Social Media Integration
  • check Surveys & Feedback
  • close Virtual Assistant
  • close Workflow Management
  • check Alerts / Escalation
  • check Appointment Management
  • close Call Center Management
  • close Email Management
  • check Knowledge Base
  • close Live Chat
  • check Performance Metrics
  • close Queue Management
  • check Self Service Portal
  • check Social Media Integration
  • check Surveys & Feedback
  • check Virtual Assistant
  • close Workflow Management
  • check Alerts / Escalation
  • check Appointment Management
  • close Call Center Management
  • close Email Management
  • check Knowledge Base
  • check Live Chat
  • close Performance Metrics
  • check Queue Management
  • check Self Service Portal
  • close Social Media Integration
  • close Surveys & Feedback
  • close Virtual Assistant
  • close Workflow Management

Screenshots

View 4 screenshots 83927 thumb
View 3 screenshots 133479 thumb
View 5 screenshots 17221 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • close Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

share Share Your Comparison of Agile CRM vs Ada vs Genesys PureCloud

Genesys PureCloud vs Ada vs Agile CRM

Share

share Share Your Comparison of Agile CRM vs Ada vs Genesys PureCloud