Ada vs Customer Support Tickets Analytics

Starting Price

Not provided by vendor Not provided by vendor

Best For

Companies looking to automate their tier one support whilst controlling how their brand is represented to customers. Businesses with high support volume are usually a great fit.

Assists firms in sectors such as retail, software, app vendors, logistics, wholesale, distributors, telecom service providers and ISPs.

Rating


5 / 5
(3)


5 / 5
(4)

Ideal number of Users

1000+

1000+

Ease of Use


4.5 / 5

5 / 5

Customer Support


4.5 / 5

5 / 5

Features & Functionality


4 / 5

5 / 5

Value for Money


4 / 5

5 / 5

Product Features

  • check Alerts / Escalation
  • check Appointment Management
  • close Call Center Management
  • close Email Management
  • check Knowledge Base
  • close Live Chat
  • check Performance Metrics
  • close Queue Management
  • check Self Service Portal
  • check Social Media Integration
  • check Surveys & Feedback
  • check Virtual Assistant
  • close Workflow Management
  • check Alerts / Escalation
  • close Appointment Management
  • close Call Center Management
  • close Email Management
  • close Knowledge Base
  • close Live Chat
  • close Performance Metrics
  • close Queue Management
  • close Self Service Portal
  • close Social Media Integration
  • check Surveys & Feedback
  • close Virtual Assistant
  • close Workflow Management

Screenshots

View 3 screenshots 133479 thumb
View 5 screenshots 103045 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • close Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Ada vs Customer Support Tickets Analytics

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