CallTaker vs SutiDesk

Best For

Who Uses This Software?

CallTaker is designed for companies who winch to log calls, manage tasks, manage dispatching and manage customers. CallTaker is perfect for car park operators, IT help desks, call centers and more.

All industry types.

Target Customer Size (Users)

1 - 1000+

500 - 1000+

Pricing

Starting Price

$9.95/month/user

Not provided by vendor

Free Trial

Yes No

Free Version

Yes No

Product Details

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Features

  • Alerts / Escalation
  • Appointment Management
  • Automated Routing
  • Automatic Customer Notices
  • Complaint Monitoring
  • Contract Management
  • Customer Database
  • Customer Experience Management
  • Help Desk
  • Inbox / Queue Management
  • Knowledge Base
  • Known Issue Management
  • Live Chat
  • Self Service Portal
  • Surveys & Feedback
  • Trouble Ticketing
  • Work Order Management
  • Alerts / Escalation
  • Appointment Management
  • Automated Routing
  • Automatic Customer Notices
  • Complaint Monitoring
  • Contract Management
  • Customer Database
  • Customer Experience Management
  • Help Desk
  • Inbox / Queue Management
  • Knowledge Base
  • Known Issue Management
  • Live Chat
  • Self Service Portal
  • Surveys & Feedback
  • Trouble Ticketing
  • Work Order Management

Screenshots

View 1 screenshot 118207 thumb
View 5 screenshots 70564 thumb

Ratings

Overall


4 / 5
(1)

4.5 / 5
(3)

Ease of Use


5 / 5

4.5 / 5

Customer Service


4 / 5

4.5 / 5

Features & Functionality


4 / 5

4.5 / 5

Value for Money


5 / 5

4.5 / 5

Training & Support

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • close Live Online
  • close Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • close Webinars
  • check Documentation

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CallTaker vs SutiDesk

CallTaker

by Synagen Systems

Best For

Who Uses This Software?

CallTaker is designed for companies who winch to log calls, manage tasks, manage dispatching and manage customers. CallTaker is perfect for car park operators, IT help desks, call centers and more.

All industry types.

Target Customer Size (Users)

1 - 1000+

500 - 1000+

Pricing

Starting Price

$9.95/month/user

Not provided by vendor

Free Trial

Yes No

Free Version

Yes No

Product Details

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Product Details

  • Alerts / Escalation
  • Appointment Management
  • Automated Routing
  • Automatic Customer Notices
  • Complaint Monitoring
  • Contract Management
  • Customer Database
  • Customer Experience Management
  • Help Desk
  • Inbox / Queue Management
  • Knowledge Base
  • Known Issue Management
  • Live Chat
  • Self Service Portal
  • Surveys & Feedback
  • Trouble Ticketing
  • Work Order Management
  • Alerts / Escalation
  • Appointment Management
  • Automated Routing
  • Automatic Customer Notices
  • Complaint Monitoring
  • Contract Management
  • Customer Database
  • Customer Experience Management
  • Help Desk
  • Inbox / Queue Management
  • Knowledge Base
  • Known Issue Management
  • Live Chat
  • Self Service Portal
  • Surveys & Feedback
  • Trouble Ticketing
  • Work Order Management

Ratings

Overall


4 / 5
(1)

4.5 / 5
(3)

Ease of Use


5 / 5

4.5 / 5

Customer Service


4 / 5

4.5 / 5

Features & Functionality


4 / 5

4.5 / 5

Value for Money


5 / 5

4.5 / 5

Training & Support

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • close Live Online
  • close Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • close Webinars
  • check Documentation

Share Your Comparison of SutiDesk vs CallTaker