Starting Price

Best For

Zoho provides industry and job-specific apps for Sales & Marketing, HR, Help desk and Finance. Zoho Desk for Business is intended for any company size and industry.

Not provided by vendor

Rating

Ideal number of Users

1 - 1000+

Not provided by vendor

Ease of Use

• "I like the free account is so easy to use. This platform is great and offers a variety of services that a business owner needs."


• "Ease of Use & Convenience. Any Non-IT Person can also configure and setup the entire tool."

• Not enough reviews

Customer Support

• "This is an essential helpdesk software for organisations of all sizes. I have bee n using it for about a year and fairly happy with it."


• "Made our more much more productive and customer support oriented."

• Not enough reviews

Features & Functionality

• "This software knows it all. The UI is very clean, the module is very useful."


• "Support multiple communication channels. UI is very easy and enjoyable."

• Not enough reviews

Value for Money

• "Great user chat that is easy to integrate on site. Also the price is really affordable."


• "Really like Zoho and their offers, it's a good software for the money spent."

• Not enough reviews

Product Features

• check Alerts / Escalation
• check Appointment Management
• check Call Center Management
• check Email Management
• check Knowledge Base
• check Live Chat
• check Performance Metrics
• check Queue Management
• check Self Service Portal
• check Social Media Integration
• check Surveys & Feedback
• check Virtual Assistant
• check Workflow Management

• close Alerts / Escalation
• close Appointment Management
• close Call Center Management
• close Email Management
• check Knowledge Base
• close Live Chat
• close Performance Metrics
• close Queue Management
• close Self Service Portal
• close Social Media Integration
• close Surveys & Feedback
• close Virtual Assistant
• close Workflow Management

Screenshots

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

• 24/7 (Live Rep)
• Business Hours
• Online

Training

• close In Person
• check Live Online
• check Webinars
• check Documentation