Zoho Desk vs RingCentral Engage Digital

Starting Price

$12.00/month/user

Not provided by vendor

Best For

Zoho Desk is most beneficial to customer-focused companies with passionate service teams and a large volume of frequent customer interactions. It scales to any size and fits many verticals.

Industries: Telecom, Bank, Insurance, Energy, Transport, Retail... Regions: Europe, Asia, Africa, Middle East

Rating


4.5 / 5
(1586)
Read All Reviews

5 / 5
(2)

Ideal number of Users

1 - 1000+

10 - 1000+

Ease of Use


4.4 / 5


  • "I like the free account is so easy to use. This platform is great and offers a variety of services that a business owner needs."

  • "Ease of Use & Convenience. Any Non-IT Person can also configure and setup the entire tool."


5 / 5


Customer Support


4.3 / 5


  • "This is an essential helpdesk software for organisations of all sizes. I have bee n using it for about a year and fairly happy with it."

  • "Made our more much more productive and customer support oriented."


5 / 5


Features & Functionality


4.4 / 5


  • "This software knows it all. The UI is very clean, the module is very useful."

  • "Support multiple communication channels. UI is very easy and enjoyable."


5 / 5


Value for Money


4.5 / 5


  • "Great user chat that is easy to integrate on site. Also the price is really affordable."

  • "Really like Zoho and their offers, it's a good software for the money spent."


5 / 5


Product Features

  • check Alerts / Escalation
  • check Appointment Management
  • check Call Center Management
  • check Email Management
  • check Knowledge Base
  • check Live Chat
  • check Performance Metrics
  • check Queue Management
  • check Self Service Portal
  • check Social Media Integration
  • check Surveys & Feedback
  • check Virtual Assistant
  • check Workflow Management
  • check Alerts / Escalation
  • check Appointment Management
  • close Call Center Management
  • check Email Management
  • check Knowledge Base
  • check Live Chat
  • check Performance Metrics
  • check Queue Management
  • close Self Service Portal
  • check Social Media Integration
  • check Surveys & Feedback
  • close Virtual Assistant
  • check Workflow Management

Screenshots

View 5 screenshots 153423 thumb
View 5 screenshots 159451 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Zoho Desk vs RingCentral Engage Digital

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