HubSpot Service Hub vs Customer Support Tickets Analytics

Starting Price

$50.00/month/user

Not provided by vendor

Best For

HubSpot Service Hub helps growing businesses build their ideal customers experience, create self service solutions, and grow through customer feedback and advocacy.

Assists firms in sectors such as retail, software, app vendors, logistics, wholesale, distributors, telecom service providers and ISPs.

Rating


4.4 / 5
(91)
Read All Reviews

5 / 5
(4)

Ideal number of Users

10 - 999

1000+

Ease of Use


4.4 / 5


  • "The NPS survey's are great and really easy to use, we repeat ours every 3 months and it's automatic, which is great."

  • "Ease of use, actionable data, and funnel clarity."


5 / 5


Customer Support


4.7 / 5


  • "The fact that I can manage my knowledge articles and chat support in one product is fantastic."

  • "Solid customer service system that's more than a helpdesk."


5 / 5


Features & Functionality


3.9 / 5


  • "Good Overall, Can be Overwhelming/Cluttered, Still Improving."

  • "At SmartHint we use it from customer acquisition to team management. Just like us, Hubspot seams to be an eager to grow and evolve its solution."


4.8 / 5


Value for Money


4.2 / 5



4.8 / 5


Product Features

  • check Alerts / Escalation
  • check Appointment Management
  • close Call Center Management
  • check Email Management
  • check Knowledge Base
  • check Live Chat
  • check Performance Metrics
  • check Queue Management
  • close Self Service Portal
  • close Social Media Integration
  • check Surveys & Feedback
  • close Virtual Assistant
  • check Workflow Management
  • check Alerts / Escalation
  • close Appointment Management
  • close Call Center Management
  • close Email Management
  • close Knowledge Base
  • close Live Chat
  • close Performance Metrics
  • close Queue Management
  • close Self Service Portal
  • close Social Media Integration
  • check Surveys & Feedback
  • close Virtual Assistant
  • close Workflow Management

Screenshots

View 3 screenshots 199292 thumb
View 5 screenshots 103045 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

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HubSpot Service Hub vs Customer Support Tickets Analytics

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share Share Your Comparison of Customer Support Tickets Analytics vs HubSpot Service Hub