Dovetail vs Five9

Starting Price

$125.00/month/user

$150.00/month/user

Best For

Product / services companies, design / research agencies, academic institutions, and government organizations. Current customers include Arm, Atlassian, BCG, Deloitte, Ocado, Thoughtworks, and Uniqa.

Five9 is a leading provider of cloud contact center software, serving thousands of customers and helping organizations of every size transition from premise-based software to the cloud.

Rating


4.6 / 5
(36)
Read All Reviews

4.2 / 5
(365)
Read All Reviews

Ideal number of Users

1 - 1000+

1 - 1000+

Ease of Use


4.6 / 5


  • "Wonderful Customer Service, easy to use & very effective."

  • "Dovetail is super easy to use - I understood how to add notes and tags right away."


4.2 / 5


  • "Very thorough and provides great instruction. The program itself is easy to use and very user friendly."

  • "The system is easy to use from agent to admin. The ability to make changes in an environment that is click and point is great."

Customer Support


4.9 / 5



4.4 / 5


  • "Kudos to Five9 for your attention to customer service. Jayson Fajardo does an Excellent job!!! Thanks."

  • "Five 9 is easy to download and very user friendly if your system is up to date. Customer support available 24/7 and very helpful."

Features & Functionality


4.1 / 5


  • "I think this is the best tool on the market for UX research repositories. Does it have every function you might need."

  • "Quickly triaging and tagging qualitative research in this way is simpler easier in Dovetail than other tools I have used."


4.1 / 5


  • "Programming an IVR - any type - is fantastic. The web interface for the agents is way better than the java version, so much more intuitive."

  • "This is great for smaller call centers. Very user friendly and easy to navigate."

Value for Money


4.6 / 5



4 / 5


  • "This product is very good for the money. Doesnt have all the fancy bells and whistles but it is a solid buy."

  • "It has proven to be cost effective and easy to implement."

Product Features

  • close Alerts / Escalation
  • close Appointment Management
  • close Call Center Management
  • close Email Management
  • check Knowledge Base
  • close Live Chat
  • close Performance Metrics
  • check Queue Management
  • close Self Service Portal
  • close Social Media Integration
  • check Surveys & Feedback
  • close Virtual Assistant
  • check Workflow Management
  • close Alerts / Escalation
  • close Appointment Management
  • close Call Center Management
  • close Email Management
  • close Knowledge Base
  • check Live Chat
  • close Performance Metrics
  • check Queue Management
  • check Self Service Portal
  • close Social Media Integration
  • close Surveys & Feedback
  • close Virtual Assistant
  • close Workflow Management

Screenshots

View 5 screenshots 174488 thumb
View 5 screenshots 109119 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • close Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Dovetail vs Five9

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