IMIchat vs Salesforce Service Cloud

Starting Price

Not provided by vendor

$25.00/month/user

Best For

1. B2C enterprises with in-house contact centres (Finance, Insurance, Utilities, Retail, Travel and more) 2. BPOs 3. Resellers

Businesses in need of service-as-a-software solution for CRM and help desk management.

Rating

(0)
4.4 / 5
(450)
Read All Reviews

Ideal number of Users

50 - 1000+

1 - 1000+

Ease of Use


4 / 5

Customer Support


4.2 / 5

Features & Functionality


4.4 / 5

Value for Money


4.1 / 5

Product Features

  • check Alerts / Escalation
  • check Appointment Management
  • close Call Center Management
  • close Email Management
  • close Knowledge Base
  • check Live Chat
  • close Performance Metrics
  • check Queue Management
  • close Self Service Portal
  • close Social Media Integration
  • check Surveys & Feedback
  • close Virtual Assistant
  • close Workflow Management
  • check Alerts / Escalation
  • check Appointment Management
  • close Call Center Management
  • close Email Management
  • check Knowledge Base
  • check Live Chat
  • close Performance Metrics
  • check Queue Management
  • check Self Service Portal
  • close Social Media Integration
  • check Surveys & Feedback
  • close Virtual Assistant
  • close Workflow Management

Screenshots

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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • close Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

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IMIchat vs Salesforce Service Cloud

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