HubSpot Service Hub vs Zingtree

Starting Price

$50.00/month/user

$79.00/month

Best For

HubSpot Service Hub helps growing businesses build their ideal customers experience, create self service solutions, and grow through customer feedback and advocacy.

Interactive decision trees are a great solution for any business, project, or person looking to save time and money by streamlining redundant processes both internally and externally.

Rating


4.4 / 5
(91)
Read All Reviews

4.4 / 5
(93)
Read All Reviews

Ideal number of Users

10 - 999

1 - 1000+

Ease of Use


4.4 / 5


  • "The NPS survey's are great and really easy to use, we repeat ours every 3 months and it's automatic, which is great."

  • "Ease of use, actionable data, and funnel clarity."


4.4 / 5


  • "The clean look and feel as well as the ease of use. This product and the reporting are fantastic."

  • "Great tool, relatively easy to use, with excellent, speedy customer service."

Customer Support


4.7 / 5


  • "The fact that I can manage my knowledge articles and chat support in one product is fantastic."

  • "Solid customer service system that's more than a helpdesk."


4.5 / 5


  • "Improved resource utilisation. Improved experience for our support teams."

  • "As stated above, the customer support is helpful when setting up your trees."

Features & Functionality


3.9 / 5


  • "Good Overall, Can be Overwhelming/Cluttered, Still Improving."

  • "At SmartHint we use it from customer acquisition to team management. Just like us, Hubspot seams to be an eager to grow and evolve its solution."


4.2 / 5


  • "I also like the fact that the interface of the tree when it is done looks amazing, and that you can change colors and themes easy."

  • "Clean UI and the end user experience is really nice. It's easy to get started, and there seems to be a lot of support documentation."

Value for Money


4.2 / 5



4.4 / 5


Product Features

  • check Alerts / Escalation
  • check Appointment Management
  • close Call Center Management
  • check Email Management
  • check Knowledge Base
  • check Live Chat
  • check Performance Metrics
  • check Queue Management
  • close Self Service Portal
  • close Social Media Integration
  • check Surveys & Feedback
  • close Virtual Assistant
  • check Workflow Management
  • check Alerts / Escalation
  • check Appointment Management
  • close Call Center Management
  • close Email Management
  • check Knowledge Base
  • close Live Chat
  • close Performance Metrics
  • close Queue Management
  • check Self Service Portal
  • close Social Media Integration
  • check Surveys & Feedback
  • close Virtual Assistant
  • close Workflow Management

Screenshots

View 3 screenshots 199292 thumb
View 4 screenshots 114285 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • close Webinars
  • check Documentation

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HubSpot Service Hub vs Zingtree

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