HubSpot Service Hub vs Supportbench

Starting Price

Not provided by vendor

$20.00/month/user

Best For

HubSpot Service Hub is for companies that believe in putting the customer first. The tools inside help small service teams improve support, build self service solutions, and make customers happier.

We serve businesses big and small, from Fortune 500 companies, MSPs, to startups that need the power to compete with their competitors, scale fast, and provide exceptional customer service.

Rating


4.5 / 5
(3)


4.5 / 5
(13)

Ideal number of Users

10 - 999

2 - 1000+

Ease of Use


4.5 / 5

4.5 / 5

Customer Support


5 / 5

5 / 5

Features & Functionality


5 / 5

4.5 / 5

Value for Money


3.5 / 5

4.5 / 5

Product Features

  • check Alerts / Escalation
  • check Appointment Management
  • close Call Center Management
  • close Email Management
  • check Knowledge Base
  • check Live Chat
  • close Performance Metrics
  • check Queue Management
  • close Self Service Portal
  • close Social Media Integration
  • check Surveys & Feedback
  • close Virtual Assistant
  • close Workflow Management
  • check Alerts / Escalation
  • check Appointment Management
  • close Call Center Management
  • check Email Management
  • check Knowledge Base
  • close Live Chat
  • check Performance Metrics
  • check Queue Management
  • check Self Service Portal
  • check Social Media Integration
  • check Surveys & Feedback
  • close Virtual Assistant
  • check Workflow Management

Screenshots

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View 5 screenshots 108826 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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HubSpot Service Hub vs Supportbench

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