Deskware vs Omnicus

Starting Price

$29.00/month/user

Not provided by vendor

Best For

Deskware is incredibly customizable, making it the ideal customer support solution for any industry. The scalable pricing model also makes it a great option for businesses of any size.

Omnicus provides solutions for B2C companies that want to support, engage and retain their customers. Our platform manages voice, web chat, email, social media and SMS interactions in a unified UI.

Rating


5 / 5
(1)


4.5 / 5
(2)

Ideal number of Users

1 - 1000+

2 - 99

Ease of Use


4 / 5

4.5 / 5

Customer Support


5 / 5

Features & Functionality


4 / 5

4.5 / 5

Value for Money


5 / 5

Product Features

  • check Alerts / Escalation
  • close Appointment Management
  • close Call Center Management
  • close Email Management
  • check Knowledge Base
  • check Live Chat
  • check Performance Metrics
  • check Queue Management
  • check Self Service Portal
  • close Social Media Integration
  • check Surveys & Feedback
  • close Virtual Assistant
  • check Workflow Management
  • check Alerts / Escalation
  • close Appointment Management
  • check Call Center Management
  • check Email Management
  • close Knowledge Base
  • check Live Chat
  • check Performance Metrics
  • check Queue Management
  • close Self Service Portal
  • check Social Media Integration
  • close Surveys & Feedback
  • check Virtual Assistant
  • close Workflow Management

Screenshots

View 2 screenshots 171244 thumb
View 3 screenshots 144764 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • close Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • close Webinars
  • check Documentation

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Deskware vs Omnicus

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