Starting Price

Best For

IT Teams. Growing companies moving away from using emails for support, who want a solution to be implemented quickly and who want to consolidate systems and use a single platform across IT.

From bootstrapped startups to global enterprises, HelpDesk is suitable for all companies, regardless of their size or industry.

Rating

Ideal number of Users

2 - 1000+

1 - 1000+

Ease of Use

• "Clean, easy to use, love having it close to other JIRA projects."


• "Software is easy to use. Ability to customize workflow of tickets as well as input forms is helpful."

• Not enough reviews

Customer Support

• "JIRA Service Desk is a super powerful product, but one that can take effort to perfect for your org."


• "The benefit of JIRA Service Desk, when compared with other help desk tools, is the customizability of your workflow."

• Not enough reviews

Features & Functionality

• "In general it is very good to have an overview of the help desk and the requirements."


• "Easy to use, nice UI, simple but at the same time very powerful. Queses and processes are extremely flexible."

• Not enough reviews

Value for Money

• "Lots of bang for your buck. This a great tool at a reasonable price and it is highly customizable."


• "Overall, Jira Service Desk is helping us to manage beta testing in a cost efficient way while still having a pleasing user experience."

• Not enough reviews

Product Features

• close Alerts / Escalation
• close Appointment Management
• close Call Center Management
• check Email Management
• check Knowledge Base
• close Live Chat
• check Performance Metrics
• close Queue Management
• check Self Service Portal
• close Social Media Integration
• check Surveys & Feedback
• close Virtual Assistant
• check Workflow Management

Screenshots

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

• 24/7 (Live Rep)
• Business Hours
• Online

• 24/7 (Live Rep)
• Business Hours
• Online

Training

• close In Person
• check Live Online
• check Webinars
• check Documentation

• close In Person
• check Live Online
• close Webinars
• check Documentation