OBI Engage vs Omni-Channel Self-Service

Starting Price

Not provided by vendor

$0.40

Best For

OBI4wan helps medium-to-large customer service organisations manage and automate customer service via online and digital channels.

Verascape works with many industries including Retailers, Financial Services, Insurance, Transportation & Fleet, Services, Technology, Pharma, Healthcare, Packaged Goods, and Government.

Rating

(0)

(0)

Ideal number of Users

1 - 1000+

1 - 1000+

Ease of Use

Customer Support

Features & Functionality

Value for Money

Product Features

  • check Alerts / Escalation
  • close Appointment Management
  • check Call Center Management
  • check Email Management
  • close Knowledge Base
  • check Live Chat
  • check Performance Metrics
  • close Queue Management
  • close Self Service Portal
  • check Social Media Integration
  • check Surveys & Feedback
  • check Virtual Assistant
  • check Workflow Management
  • check Alerts / Escalation
  • check Appointment Management
  • close Call Center Management
  • close Email Management
  • check Knowledge Base
  • check Live Chat
  • close Performance Metrics
  • check Queue Management
  • check Self Service Portal
  • close Social Media Integration
  • check Surveys & Feedback
  • close Virtual Assistant
  • close Workflow Management

Screenshots

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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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OBI Engage vs Omni-Channel Self-Service

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