SoGoSurvey Enterprise vs Tenfold

Starting Price

Not provided by vendor Not provided by vendor

Best For

SoGoSurveys Enterprise solutions fuel business growth by providing real-time, actionable insights for improving customer experience, employee engagement and product feedback through market research.

Customer facing teams, larger than 10 people, who want a fast way to become more efficient, increase revenue, and unify the customer experience.

Ideal number of Users

1 - 1000+

10 - 1000+

Rating


4.7 / 5
(608)
Read All Reviews

4.7 / 5
(147)
Read All Reviews

Ease of Use


4.6 / 5


  • "I really liked the easy layout of the homepage, very easy to navigate and user friendly. Great that data can be exported."

  • "Easy to use love it SoGoSurvey is very powerful tool for any surveyor. I am a PhD student and I love working it."


4.8 / 5


  • "Easy to use software, great for seamless Salesforce calls integration."

  • "I love that it links to Salesforce and is so easy to use, it just pops up on the screen when someone calls or I call them."

Customer Support


4.7 / 5


  • "I absolutely love the customer support, i have never gotten such good and quick help from customer support in other survey platforms."

  • "I highly recommend this product for those looking for an ease of use, personalizing, and receiving great customer service when needed."


4.8 / 5


  • "Tenfold has been a great solution to our Customer Service Team."

  • "Customer service is fast and reliable. This tool makes my day to day job easier and help me work efficiently."

Features & Functionality


4.6 / 5


  • "Hopefully after I fulfil all the pre-requisites for getting a free student account, I will enjoy all the benefits of my package."

  • "Easy manageable and response table is very excellent as well frequency by graph is very good and use this at any time/as per requirements."


4.6 / 5


  • "I like the simplicity of it and easy to use and navigate. Makes it quick to log notes and put information in."

  • "Tenfold helps me connect my calls directly to my CRM software, making it seamless and quick."

Value for Money


4.5 / 5


  • "This program has all of the features and functionality that anyone could ever ask for. Pricing is competitive, strong reporting abilities, etc."

  • "Support is always friendly and super quick. Price-performance is good."


4.7 / 5


Product Features

  • Alerts / Escalation
  • Appointment Management
  • Call Center Management
  • Email Management
  • Knowledge Base
  • Live Chat
  • Performance Metrics
  • Queue Management
  • Self Service Portal
  • Social Media Integration
  • Surveys & Feedback
  • Virtual Assistant
  • Workflow Management
  • Alerts / Escalation
  • Appointment Management
  • Call Center Management
  • Email Management
  • Knowledge Base
  • Live Chat
  • Performance Metrics
  • Queue Management
  • Self Service Portal
  • Social Media Integration
  • Surveys & Feedback
  • Virtual Assistant
  • Workflow Management

Screenshots

View 5 screenshots 177984 thumb
View 4 screenshots 109908 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

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SoGoSurvey Enterprise vs Tenfold

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Tenfold vs SoGoSurvey Enterprise