Genesys PureCloud vs Salesforce Service Cloud vs SmarterTrack vs Zoho Desk

Rating


4 / 5
(77)


4.5 / 5
(435)


4.5 / 5
(3)


4.5 / 5
(1554)

Starting Price

$75.00/month/user

$25.00/month/user

$15.00/month

$12.00/month

Best For

PureCloud is for everyone! Progressive IT and contact center operations that prefer rapid delivery, all-in-one, cloud contact center solution.

Businesses in need of service-as-a-software solution for CRM and help desk management.

Not provided by vendor

Zoho provides industry and job-specific apps for Sales & Marketing, HR, Help desk and Finance. Zoho Desk for Business is intended for any company size and industry.

Ideal number of Users

50 - 1000+

1 - 1000+

Not provided by vendor

1 - 1000+

Ease of Use


4 / 5

4 / 5

4.5 / 5

4.5 / 5

Customer Support


3.5 / 5

4 / 5

4.5 / 5

4.5 / 5

Features & Functionality


4 / 5

4.5 / 5

4.5 / 5

4.5 / 5

Value for Money


4 / 5

4 / 5

5 / 5

4.5 / 5

Product Features

  • check Alerts / Escalation
  • check Appointment Management
  • close Call Center Management
  • close Email Management
  • check Knowledge Base
  • check Live Chat
  • close Performance Metrics
  • check Queue Management
  • check Self Service Portal
  • close Social Media Integration
  • check Surveys & Feedback
  • close Virtual Assistant
  • close Workflow Management
  • check Alerts / Escalation
  • check Appointment Management
  • close Call Center Management
  • close Email Management
  • check Knowledge Base
  • check Live Chat
  • close Performance Metrics
  • check Queue Management
  • check Self Service Portal
  • close Social Media Integration
  • check Surveys & Feedback
  • close Virtual Assistant
  • close Workflow Management
  • close Alerts / Escalation
  • close Appointment Management
  • close Call Center Management
  • close Email Management
  • close Knowledge Base
  • check Live Chat
  • close Performance Metrics
  • close Queue Management
  • check Self Service Portal
  • close Social Media Integration
  • close Surveys & Feedback
  • close Virtual Assistant
  • close Workflow Management
  • check Alerts / Escalation
  • check Appointment Management
  • check Call Center Management
  • check Email Management
  • check Knowledge Base
  • check Live Chat
  • check Performance Metrics
  • check Queue Management
  • check Self Service Portal
  • check Social Media Integration
  • check Surveys & Feedback
  • check Virtual Assistant
  • check Workflow Management

Screenshots

View 4 screenshots 83927 thumb
View 5 screenshots 27720 thumb
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View 5 screenshots 153423 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online
Not provided by vendor
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
Not provided by vendor
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Genesys PureCloud vs Salesforce Service Cloud vs SmarterTrack vs Zoho Desk

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