TeamSupport vs PureCloud

Starting Price

$50.00/month/user

$75.00/month/user

Best For

B2B Technology companies with support/product teams who want to reduce support costs by better understanding their customers, enhancing internal collaboration, & improving the customer experience.

PureCloud is for everyone! Progressive IT and contact center operations that prefer rapid delivery, all-in-one, cloud contact center solution.

Rating


4.5 / 5
(718)


4 / 5
(79)

Ideal number of Users

2 - 1000+

50 - 1000+

Ease of Use


4.5 / 5

4 / 5

Customer Support


4.5 / 5

3.5 / 5

Features & Functionality


4.5 / 5

4 / 5

Value for Money


4.5 / 5

4 / 5

Product Features

  • check Alerts / Escalation
  • check Appointment Management
  • close Call Center Management
  • close Email Management
  • check Knowledge Base
  • check Live Chat
  • close Performance Metrics
  • check Queue Management
  • check Self Service Portal
  • close Social Media Integration
  • check Surveys & Feedback
  • close Virtual Assistant
  • close Workflow Management
  • check Alerts / Escalation
  • check Appointment Management
  • close Call Center Management
  • close Email Management
  • check Knowledge Base
  • check Live Chat
  • close Performance Metrics
  • check Queue Management
  • check Self Service Portal
  • close Social Media Integration
  • check Surveys & Feedback
  • close Virtual Assistant
  • close Workflow Management

Screenshots

View 5 screenshots 77861 thumb
View 4 screenshots 83927 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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TeamSupport vs PureCloud

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