E-Track vs LiveAgent

Starting Price

$10,000.00/one-time

$15.00/month/user

Best For

Not provided by vendor

Wide range of Small & Medium Sized businesses in eCommerce, Telco, Insurance, SaaS, Startups & Enterprise. Our target customer is everyone who understands how important customer service is.

Rating

(0)
4.7 / 5
(716)
Read All Reviews

Ideal number of Users

1 - 49

1 - 1000+

Ease of Use




4.5 / 5


  • "We love LiveAgent for the overall ease of use, interaction with our customers and great support."

  • "The live agents that actually help you. Customer service is epic and so friendly and the software is amazing and very easy to use."

Customer Support




4.7 / 5


  • "I am very pleased with LiveAgent and would recommend it to other busy businessowners who need a place to deal with customer support."

  • "We have solved our customer service issues with Liveagent, it's a great solution."

Features & Functionality




4.5 / 5


  • "I enjoyed the friendly user interface and ease of access."

  • "Live chat is also good for quick questions. It will definitely improve your customer service."

Value for Money




4.6 / 5


  • "Ease of use and training, layout of agent panel, ease of set-up and ease of making changes and price."

  • "Easy to use, postpone ticket feature, inbuilt live chat, customisable for multi brands, reports, value for money."

Product Features

  • check Alerts / Escalation
  • check Appointment Management
  • close Call Center Management
  • close Email Management
  • check Knowledge Base
  • close Live Chat
  • close Performance Metrics
  • close Queue Management
  • close Self Service Portal
  • close Social Media Integration
  • close Surveys & Feedback
  • close Virtual Assistant
  • close Workflow Management
  • check Alerts / Escalation
  • check Appointment Management
  • close Call Center Management
  • close Email Management
  • check Knowledge Base
  • check Live Chat
  • close Performance Metrics
  • check Queue Management
  • check Self Service Portal
  • close Social Media Integration
  • check Surveys & Feedback
  • close Virtual Assistant
  • close Workflow Management

Screenshots

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View 5 screenshots 142696 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

Not provided by vendor
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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E-Track vs LiveAgent

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