HelpSpot vs SolarWinds Take Control

Starting Price

$50.00/month

Not provided by vendor

Best For

Help desk platform for all businesses with features such as customer self-service portal, custom web forms, knowledge base, trends tracking, reporting, tickets management and more.

Small to mid-size IT service providers and MSPs who want to provide excellent customer service.

Rating


4.5 / 5
(7)


4.5 / 5
(11)

Ideal number of Users

1 - 1000+

1 - 499

Ease of Use


4.5 / 5

4 / 5

Customer Support


4 / 5

4 / 5

Features & Functionality


4 / 5

4 / 5

Value for Money


4.5 / 5

4 / 5

Product Features

  • check Alerts / Escalation
  • close Appointment Management
  • check Call Center Management
  • check Email Management
  • check Knowledge Base
  • close Live Chat
  • close Performance Metrics
  • close Queue Management
  • check Self Service Portal
  • close Social Media Integration
  • check Surveys & Feedback
  • close Virtual Assistant
  • close Workflow Management
  • check Alerts / Escalation
  • close Appointment Management
  • close Call Center Management
  • close Email Management
  • check Knowledge Base
  • close Live Chat
  • close Performance Metrics
  • check Queue Management
  • close Self Service Portal
  • close Social Media Integration
  • check Surveys & Feedback
  • close Virtual Assistant
  • close Workflow Management

Screenshots

View 1 screenshot 22588 thumb
View 4 screenshots 130083 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • close Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

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HelpSpot vs SolarWinds Take Control

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