LiveChat vs Tenfold

Starting Price

$16.00/month/user

Not provided by vendor

Best For

LiveChat is used by companies all over the world and from every industry. Startups, small and medium businesses and enterprises all rely on LiveChat in their everyday customer service duties.

Customer facing teams, larger than 10 people, who want a fast way to become more efficient, increase revenue, and unify the customer experience.

Rating


4.6 / 5
(975)
Read All Reviews

4.7 / 5
(147)
Read All Reviews

Ideal number of Users

1 - 1000+

10 - 1000+

Ease of Use


4.6 / 5


  • "LiveChat is quick, effective, user friendly, fun to work with, and thus far glitch-free. I have been very pleased with the software so far."

  • "Its a good tool for support and sales power, the most important is the UX; its very pretty and easy to use this web app."


4.8 / 5


  • "Easy to use software, great for seamless Salesforce calls integration."

  • "I love that it links to Salesforce and is so easy to use, it just pops up on the screen when someone calls or I call them."

Customer Support


4.7 / 5


  • "I have always had great experiences with this software. The customer service was great too! so very helpful and polite when we needed help."

  • "Customer service is excellent I found Andrzej to be fantastic and extremely helpful."


4.8 / 5


  • "Tenfold has been a great solution to our Customer Service Team."

  • "Customer service is fast and reliable. This tool makes my day to day job easier and help me work efficiently."

Features & Functionality


4.4 / 5


  • "The user interface on both client-side & agent side is super user-friendly and you really have to love the simplicity of the controls."

  • "LiveChat provides an amazing user experience due to its interfaces and great features."


4.6 / 5


  • "I like the simplicity of it and easy to use and navigate. Makes it quick to log notes and put information in."

  • "Tenfold helps me connect my calls directly to my CRM software, making it seamless and quick."

Value for Money


4.5 / 5


  • "Using chat is the best trick that will higher your conversion rate. They have I think the best price competing with intercom etc."

  • "This solution has reduced by operating budget in the contact centre as it has reduced my call volumes by a third."


4.7 / 5


Product Features

  • check Alerts / Escalation
  • close Appointment Management
  • close Call Center Management
  • close Email Management
  • check Knowledge Base
  • check Live Chat
  • close Performance Metrics
  • check Queue Management
  • check Self Service Portal
  • close Social Media Integration
  • check Surveys & Feedback
  • close Virtual Assistant
  • close Workflow Management
  • close Alerts / Escalation
  • check Appointment Management
  • check Call Center Management
  • close Email Management
  • close Knowledge Base
  • close Live Chat
  • close Performance Metrics
  • close Queue Management
  • close Self Service Portal
  • close Social Media Integration
  • close Surveys & Feedback
  • close Virtual Assistant
  • check Workflow Management

Screenshots

View 5 screenshots 105403 thumb
View 4 screenshots 109908 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

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LiveChat vs Tenfold

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