LiveChat vs Zoho Desk

Starting Price

$16.00/month/user

$12.00/month/user

Best For

LiveChat is used by companies all over the world and from every industry. Startups, small and medium businesses and enterprises all rely on LiveChat in their everyday customer service duties.

Zoho provides industry and job-specific apps for Sales & Marketing, HR, Help desk and Finance. Zoho Desk for Business is intended for any company size and industry.

Rating


4.6 / 5
(925)
Read All Reviews

4.5 / 5
(1582)
Read All Reviews

Ideal number of Users

1 - 1000+

1 - 1000+

Ease of Use


4.6 / 5


  • "LiveChat is quick, effective, user friendly, fun to work with, and thus far glitch-free. I have been very pleased with the software so far."

  • "Its a good tool for support and sales power, the most important is the UX; its very pretty and easy to use this web app."


4.4 / 5


  • "I like the free account is so easy to use. This platform is great and offers a variety of services that a business owner needs."

  • "Ease of Use & Convenience. Any Non-IT Person can also configure and setup the entire tool."

Customer Support


4.7 / 5


  • "I have always had great experiences with this software. The customer service was great too! so very helpful and polite when we needed help."

  • "Customer service is excellent I found Andrzej to be fantastic and extremely helpful."


4.3 / 5


  • "This is an essential helpdesk software for organisations of all sizes. I have bee n using it for about a year and fairly happy with it."

  • "Made our more much more productive and customer support oriented."

Features & Functionality


4.4 / 5


  • "The user interface on both client-side & agent side is super user-friendly and you really have to love the simplicity of the controls."

  • "The best user experience from chat software. It is absolutely the best on the market for now at least."


4.4 / 5


  • "This software knows it all. The UI is very clean, the module is very useful."

  • "Support multiple communication channels. UI is very easy and enjoyable."

Value for Money


4.6 / 5


  • "Using chat is the best trick that will higher your conversion rate. They have I think the best price competing with intercom etc."

  • "This solution has reduced by operating budget in the contact centre as it has reduced my call volumes by a third."


4.5 / 5


  • "Great user chat that is easy to integrate on site. Also the price is really affordable."

  • "Really like Zoho and their offers, it's a good software for the money spent."

Product Features

  • check Alerts / Escalation
  • close Appointment Management
  • close Call Center Management
  • close Email Management
  • check Knowledge Base
  • check Live Chat
  • close Performance Metrics
  • check Queue Management
  • check Self Service Portal
  • close Social Media Integration
  • check Surveys & Feedback
  • close Virtual Assistant
  • close Workflow Management
  • check Alerts / Escalation
  • check Appointment Management
  • check Call Center Management
  • check Email Management
  • check Knowledge Base
  • check Live Chat
  • check Performance Metrics
  • check Queue Management
  • check Self Service Portal
  • check Social Media Integration
  • check Surveys & Feedback
  • check Virtual Assistant
  • check Workflow Management

Screenshots

View 5 screenshots 105403 thumb
View 5 screenshots 153423 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

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LiveChat vs Zoho Desk

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