SupportPortal vs Tracker

Starting Price

$100.00/one-time/user

$49.00/month/user

Best For

SupportPortal is an online-based help desk solution that is suitable for Support Departments, Call Centers, and Internal and External help desks. SupportPortal provides email and ticket managment.

We serve any organization that needs to manage issues more efficiently and professionally.

Rating

(0)


4.5 / 5
(65)

Ideal number of Users

2 - 99

2 - 1000+

Ease of Use


4.5 / 5

Customer Support


5 / 5

Features & Functionality


4 / 5

Value for Money


4 / 5

Product Features

  • check Alerts / Escalation
  • close Appointment Management
  • close Call Center Management
  • close Email Management
  • check Knowledge Base
  • check Live Chat
  • close Performance Metrics
  • close Queue Management
  • check Self Service Portal
  • close Social Media Integration
  • close Surveys & Feedback
  • close Virtual Assistant
  • close Workflow Management
  • check Alerts / Escalation
  • check Appointment Management
  • close Call Center Management
  • close Email Management
  • check Knowledge Base
  • check Live Chat
  • close Performance Metrics
  • check Queue Management
  • check Self Service Portal
  • close Social Media Integration
  • check Surveys & Feedback
  • close Virtual Assistant
  • close Workflow Management

Screenshots

View 1 screenshot 22607 thumb
View 5 screenshots 47366 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • close Live Online
  • close Webinars
  • close Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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SupportPortal vs Tracker

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