Kayako vs Omni-Channel Customer Engagement

Rating


4 / 5
(147)


4 / 5
(2)

Starting Price

$15.00/month/user

Not provided by vendor

Best For

Organizations of all types and sizes - from microbusiness to the enterprise - trust Kayako to power their customer service.

Any company that uses a website - we work with travel, finance, Govt, automobile, e-commerce, retail

Ideal number of Users

1 - 1000+

2 - 1000+

Ease of Use


4 / 5

4 / 5

Customer Support


4 / 5

4.5 / 5

Features & Functionality


4 / 5

Value for Money


4 / 5

Product Features

  • check Alerts / Escalation
  • check Appointment Management
  • close Call Center Management
  • check Email Management
  • check Knowledge Base
  • check Live Chat
  • close Performance Metrics
  • check Queue Management
  • check Self Service Portal
  • check Social Media Integration
  • close Surveys & Feedback
  • check Virtual Assistant
  • check Workflow Management
  • check Alerts / Escalation
  • close Appointment Management
  • close Call Center Management
  • close Email Management
  • check Knowledge Base
  • check Live Chat
  • close Performance Metrics
  • check Queue Management
  • close Self Service Portal
  • close Social Media Integration
  • check Surveys & Feedback
  • close Virtual Assistant
  • close Workflow Management

Screenshots

View 5 screenshots 63439 thumb
Capterra screenshot placeholder

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

share Share Your Comparison of Omni-Channel Customer Engagement vs Kayako

Kayako vs Omni-Channel Customer Engagement

Share

share Share Your Comparison of Omni-Channel Customer Engagement vs Kayako