Salesforce Service Cloud vs HappyFox

Starting Price

$25.00/month/user

$29.00/month/user

Best For

Businesses in need of service-as-a-software solution for CRM and help desk management.

Most commonly used by IT, Customer Service, Operations, Facilities, HR, Marketing and Finance teams. HappyFox is very versatile making it a great fit for companies of any size.

Rating


4.4 / 5
(451)
Read All Reviews

4.5 / 5
(77)
Read All Reviews

Ideal number of Users

1 - 1000+

2 - 1000+

Ease of Use


4 / 5


  • "Excellent user experiences and ease of use. Good slice and dice ability."

  • "It's easy to find what you need thanks to an intuitive search bar. There is good level of security and the easiness to use of a cloud service."


4.5 / 5


  • "Happy Fox is very user friendly and easy to set up. Out of the box it has a lot of capabilities and the reporting is fantastic."

  • "Nice and easy to use software. Lots of features and customizations."

Customer Support


4.2 / 5


  • "Reporting is excellent and every salesperson can use pretty easily. Support and configuration are easier because of the wealth of knowledge available in the SF community."

  • "It was easy to us and the Customer Support was amazing. I was skeptical at first but one of there sales guys turned me around."


4.6 / 5


  • "It is very customizable and has an awesome support team for all the questions we had."

  • "Users have a portal to submit tickets, check on progress, and respond to a help desk technicians updates or solutions."

Features & Functionality


4.4 / 5


  • "I self-implemented so the ability to quickly extend the package with flows was great."

  • "It is helpful for the metrics dashboard view of our measurements. Will be helpful to get more funtionalities in terms of customization."


4.3 / 5


  • "But the interface is so clean and modern that it is fun using it. You can set up automated responses and ticket forms are customizable."

  • "This software was very easy to implement and use. We now have the ability to pull metrics and keep track of member inquires with ease."

Value for Money


4.1 / 5


  • "Great and positive experience with this product. A big investment but will give you tools to make you successful."

  • "SalesForce is an excellent CRM that allows the team to work together, monitor project implementation, monitor cash costs and revenues."


4.5 / 5


Product Features

  • check Alerts / Escalation
  • check Appointment Management
  • close Call Center Management
  • close Email Management
  • check Knowledge Base
  • check Live Chat
  • close Performance Metrics
  • check Queue Management
  • check Self Service Portal
  • close Social Media Integration
  • check Surveys & Feedback
  • close Virtual Assistant
  • close Workflow Management
  • check Alerts / Escalation
  • close Appointment Management
  • close Call Center Management
  • check Email Management
  • check Knowledge Base
  • check Live Chat
  • check Performance Metrics
  • check Queue Management
  • check Self Service Portal
  • check Social Media Integration
  • check Surveys & Feedback
  • close Virtual Assistant
  • check Workflow Management

Screenshots

View 5 screenshots 27720 thumb
View 3 screenshots 152314 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

share Share Your Comparison of HappyFox vs Salesforce Service Cloud

Salesforce Service Cloud vs HappyFox

Share

share Share Your Comparison of HappyFox vs Salesforce Service Cloud