HappyFox vs Jira Service Desk

Starting Price

$29.00/month/user

$10.00/month

Best For

Most commonly used by IT, Customer Service, Operations, Facilities, HR, Marketing and Finance teams. HappyFox is very versatile making it a great fit for companies of any size.

IT Teams. Growing companies moving away from using emails for support, who want a solution to be implemented quickly and who want to consolidate systems and use a single platform across IT.

Rating


4.5 / 5
(77)
Read All Reviews

4.4 / 5
(245)
Read All Reviews

Ideal number of Users

2 - 1000+

2 - 1000+

Ease of Use


4.5 / 5


  • "Happy Fox is very user friendly and easy to set up. Out of the box it has a lot of capabilities and the reporting is fantastic."

  • "Nice and easy to use software. Lots of features and customizations."


4.2 / 5


  • "Clean, easy to use, love having it close to other JIRA projects."

  • "Software is easy to use. Ability to customize workflow of tickets as well as input forms is helpful."

Customer Support


4.6 / 5


  • "It is very customizable and has an awesome support team for all the questions we had."

  • "Users have a portal to submit tickets, check on progress, and respond to a help desk technicians updates or solutions."


4.3 / 5


  • "JIRA Service Desk is a super powerful product, but one that can take effort to perfect for your org."

  • "The benefit of JIRA Service Desk, when compared with other help desk tools, is the customizability of your workflow."

Features & Functionality


4.3 / 5


  • "But the interface is so clean and modern that it is fun using it. You can set up automated responses and ticket forms are customizable."

  • "This software was very easy to implement and use. We now have the ability to pull metrics and keep track of member inquires with ease."


4.3 / 5


  • "In general it is very good to have an overview of the help desk and the requirements."

  • "Easy to use, nice UI, simple but at the same time very powerful. Queses and processes are extremely flexible."

Value for Money


4.5 / 5



4.2 / 5


  • "Lots of bang for your buck. This a great tool at a reasonable price and it is highly customizable."

  • "Overall, Jira Service Desk is helping us to manage beta testing in a cost efficient way while still having a pleasing user experience."

Product Features

  • check Alerts / Escalation
  • close Appointment Management
  • close Call Center Management
  • check Email Management
  • check Knowledge Base
  • check Live Chat
  • check Performance Metrics
  • check Queue Management
  • check Self Service Portal
  • check Social Media Integration
  • check Surveys & Feedback
  • close Virtual Assistant
  • check Workflow Management
Not provided by vendor

Screenshots

View 3 screenshots 152314 thumb
View 5 screenshots 108510 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

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HappyFox vs Jira Service Desk

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