TeamSupport vs eDesk

Starting Price

$50.00/month/user

Not provided by vendor

Best For

B2B Technology companies with support/product teams who want to reduce support costs by better understanding their customers, enhancing internal collaboration, & improving the customer experience.

From startup to enterprise, eDesk helps online retailers of all sizes take the complexity out of multichannel customer support so they can support more customers faster.

Rating


4.5 / 5
(730)
Read All Reviews

4.6 / 5
(42)
Read All Reviews

Ideal number of Users

2 - 1000+

1 - 999

Ease of Use


4.4 / 5


  • "And they communicate cause and resolution openly. Overall nice interface, easy to use, flexible and expandible, a great value."

  • "Great program/software, very user friendly interface and design. Which makes it a very simple and easy to understand application."


4.3 / 5


Customer Support


4.5 / 5


  • "TeamSupport is excellent for keeping us responsible when working together, helping us provide superior customer service."

  • "TeamSupport is perfect for IT help desk organizations looking for a web-based solution to help manage and organize their workflow."


4.4 / 5


  • "Great if you need to manage a busy customer service inbox."

  • "Ease of controlling the customer service part of the company from one program."

Features & Functionality


4.3 / 5


  • "Another point is the whole UI looks simple which is good, but not perfect. There are still lots of space to improve."

  • "Ve been using eSupport for the past year and I find it very easy to use and very responsive. I like the simplicity of the GUI too."


4.2 / 5


  • "Visualisation of data is perfect for our user to take in. Everything integrates into the same dashboard."

  • "Lots of customization features, supports multiple accounts, multiple languages, all in one place. Supports multi-user and notes."

Value for Money


4.4 / 5


  • "The cost is great and the navigation is simple."

  • "It is very user friendly and can be customized easily. It is available in low cost."


4.3 / 5


Product Features

  • check Alerts / Escalation
  • check Appointment Management
  • close Call Center Management
  • close Email Management
  • check Knowledge Base
  • check Live Chat
  • close Performance Metrics
  • check Queue Management
  • check Self Service Portal
  • close Social Media Integration
  • check Surveys & Feedback
  • close Virtual Assistant
  • close Workflow Management
  • check Alerts / Escalation
  • close Appointment Management
  • close Call Center Management
  • close Email Management
  • close Knowledge Base
  • check Live Chat
  • check Performance Metrics
  • check Queue Management
  • check Self Service Portal
  • check Social Media Integration
  • close Surveys & Feedback
  • close Virtual Assistant
  • check Workflow Management

Screenshots

View 5 screenshots 77861 thumb
View 2 screenshots 197764 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

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TeamSupport vs eDesk

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