--- title: "Best Free Customer Service Software Solutions 2026 | Capterra" description: "Find and compare the 2026 best free Customer Service software solutions, using our interactive tool to quickly narrow your choices based on businesses like yours." source_url: "https://www.capterra.com/customer-service-software/s/free/" page_type: "subcategory" language: "en" --- # Best Customer Service Software for free Written by Andrew Blair Andrew is an analyst with over 4 years in CRM, marketing, and customer support software, plus AI. His insights draw on 150,000+ verified Capterra reviews and nearly 3,000 buyer interactions. [See full bio and all articles](https://www.capterra.com/resources/author/andrew-blair/). ## Top 10 free products, ranked by reviewer ratings ### Ranked free Customer Service products | Rank | Product | Overall rating | Category rating | Key attribute | Starting price | Key features | | --- | --- | --- | --- | --- | --- | --- | | 1 | [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) | 4.7 out of 5 (590 reviews) | 4.8 out of 5 (124 category reviews) | Highly rated for Ease of Use | $24.17 Flat Rate, Per Month | Included: Alerts/Escalation, API, Call Center Management, CRM, Inbox Management, Knowledge Base Management, Queue Management, Reporting & Statistics, Service Level Agreement (SLA) Management | | 2 | [Superchat](https://www.capterra.com/p/210968/Superchat/) | 4.8 out of 5 (319 reviews) | 4.8 out of 5 (179 category reviews) | Highly rated for Quality of Support | €79.00 Per Feature, Per Month | Included: API, CRM, Inbox Management, Knowledge Base Management, Reporting & Statistics; Not included: Alerts/Escalation, Call Center Management, Queue Management, Service Level Agreement (SLA) Management | | 3 | [EngageBay CRM](https://www.capterra.com/p/178819/EngageBay-Marketing/) | 4.6 out of 5 (912 reviews) | 4.9 out of 5 (21 category reviews) | Highly rated for Quality of Support | $14.99 Per User, Per Month | Included: Alerts/Escalation, API, Call Center Management, CRM, Inbox Management, Knowledge Base Management, Queue Management, Reporting & Statistics, Service Level Agreement (SLA) Management | | 4 | [Webex Suite](https://www.capterra.com/p/237272/Webex/) | 4.4 out of 5 (8,405 reviews) | 4.7 out of 5 (68 category reviews) | Highly rated for Ease of Setup | $25.00 Per User, Per Month | Included: API, Call Center Management, CRM, Queue Management, Reporting & Statistics; Not included: Alerts/Escalation, Inbox Management, Knowledge Base Management, Service Level Agreement (SLA) Management | | 5 | [Vision Helpdesk](https://www.capterra.com/p/102230/Vision-Helpdesk/) | 4.6 out of 5 (49 reviews) | 4.9 out of 5 (10 category reviews) | Highly rated for Ease of Use | $15.00 Per User, Per Month | Included: Alerts/Escalation, API, Call Center Management, Knowledge Base Management, Queue Management, Reporting & Statistics, Service Level Agreement (SLA) Management; Not included: CRM, Inbox Management | | 6 | [ThriveDesk](https://www.capterra.com/p/238111/ThriveDesk/) | 4.7 out of 5 (37 reviews) | 4.7 out of 5 (29 category reviews) | Highly rated for Value for Money | $15.00 Per User, Per Month | Included: Alerts/Escalation, API, CRM, Inbox Management, Knowledge Base Management, Reporting & Statistics; Not included: Call Center Management, Queue Management, Service Level Agreement (SLA) Management | | 7 | [Mava](https://www.capterra.com/p/10016139/Mava/) | 4.8 out of 5 (31 reviews) | 4.8 out of 5 (11 category reviews) | Highly rated for Ease of Setup | $99.00 Flat Rate, Per Month | Included: Alerts/Escalation, API, Inbox Management, Knowledge Base Management, Reporting & Statistics; Not included: Call Center Management, CRM, Queue Management, Service Level Agreement (SLA) Management | | 8 | [HubSpot Service Hub](https://www.capterra.com/p/182476/HubSpot-Service-Hub/) | 4.4 out of 5 (193 reviews) | 4.6 out of 5 (40 category reviews) | Highly rated for Ease of Setup | $15.00 Per User, Per Month | Included: Alerts/Escalation, API, CRM, Inbox Management, Knowledge Base Management, Queue Management, Reporting & Statistics, Service Level Agreement (SLA) Management; Not included: Call Center Management | | 9 | [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) | 4.5 out of 5 (2,216 reviews) | 4.6 out of 5 (173 category reviews) | Highly rated for Functionality | $9.00 Per User, Per Month | Included: Alerts/Escalation, API, Call Center Management, CRM, Inbox Management, Knowledge Base Management, Queue Management, Reporting & Statistics, Service Level Agreement (SLA) Management | | 10 | [Smartsupp](https://www.capterra.com/p/136251/Smartsupp-live-chat/) | 4.6 out of 5 (343 reviews) | 4.6 out of 5 (28 category reviews) | Highly rated for Ease of Use | $17.00 Flat Rate, Per Month | Included: Alerts/Escalation, API, Knowledge Base Management, Queue Management, Reporting & Statistics; Not included: Call Center Management, CRM, Inbox Management, Service Level Agreement (SLA) Management | Category rating: Rating from reviewers who used each product as Customer Service software, with the number of those reviews. Products are ranked by this rating, adjusted for how many reviews support it. For the complete directory, see [the full product list](#full-product-list). --- ## See top 10 product details ### 1. [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) Overall rating: 4.7 out of 5 (590 reviews) Category rating: 4.8 out of 5 (124 category reviews) Key attribute: Highly rated for Ease of Use Starting price: $24.17 Flat Rate, Per Month Free trial: Available Free version: Available #### Features reviewers most value - Alerts/Escalation: Included - API: Included - Call Center Management: Included - CRM: Included - Inbox Management: Included - Knowledge Base Management: Included - Queue Management: Included - Reporting & Statistics: Included - Service Level Agreement (SLA) Management: Included --- ### 2. [Superchat](https://www.capterra.com/p/210968/Superchat/) Overall rating: 4.8 out of 5 (319 reviews) Category rating: 4.8 out of 5 (179 category reviews) Key attribute: Highly rated for Quality of Support Starting price: €79.00 Per Feature, Per Month Free trial: Available Free version: Available #### Features reviewers most value - Alerts/Escalation: Not included - API: Included - Call Center Management: Not included - CRM: Included - Inbox Management: Included - Knowledge Base Management: Included - Queue Management: Not included - Reporting & Statistics: Included - Service Level Agreement (SLA) Management: Not included --- ### 3. [EngageBay CRM](https://www.capterra.com/p/178819/EngageBay-Marketing/) Overall rating: 4.6 out of 5 (912 reviews) Category rating: 4.9 out of 5 (21 category reviews) Key attribute: Highly rated for Quality of Support Starting price: $14.99 Per User, Per Month Free trial: Not available Free version: Available #### Features reviewers most value - Alerts/Escalation: Included - API: Included - Call Center Management: Included - CRM: Included - Inbox Management: Included - Knowledge Base Management: Included - Queue Management: Included - Reporting & Statistics: Included - Service Level Agreement (SLA) Management: Included #### Pros based on reviews - Affordable all-in-one platform - Time-saving automation features #### Cons based on reviews - Occasional bugs and slowdowns - Email delivery and limits issues --- ### 4. [Webex Suite](https://www.capterra.com/p/237272/Webex/) Overall rating: 4.4 out of 5 (8,405 reviews) Category rating: 4.7 out of 5 (68 category reviews) Key attribute: Highly rated for Ease of Setup Starting price: $25.00 Per User, Per Month Free trial: Available Free version: Available #### Features reviewers most value - Alerts/Escalation: Not included - API: Included - Call Center Management: Included - CRM: Included - Inbox Management: Not included - Knowledge Base Management: Not included - Queue Management: Included - Reporting & Statistics: Included - Service Level Agreement (SLA) Management: Not included #### Pros based on reviews - Reliable high-quality video meetings - Unified global communication platform #### Cons based on reviews - Frequent glitches and technical problems - Audio reliability and mute challenges --- ### 5. [Vision Helpdesk](https://www.capterra.com/p/102230/Vision-Helpdesk/) Overall rating: 4.6 out of 5 (49 reviews) Category rating: 4.9 out of 5 (10 category reviews) Key attribute: Highly rated for Ease of Use Starting price: $15.00 Per User, Per Month Free trial: Available Free version: Available #### Features reviewers most value - Alerts/Escalation: Included - API: Included - Call Center Management: Included - CRM: Not included - Inbox Management: Not included - Knowledge Base Management: Included - Queue Management: Included - Reporting & Statistics: Included - Service Level Agreement (SLA) Management: Included --- ### 6. [ThriveDesk](https://www.capterra.com/p/238111/ThriveDesk/) Overall rating: 4.7 out of 5 (37 reviews) Category rating: 4.7 out of 5 (29 category reviews) Key attribute: Highly rated for Value for Money Starting price: $15.00 Per User, Per Month Free trial: Available Free version: Available #### Features reviewers most value - Alerts/Escalation: Included - API: Included - Call Center Management: Not included - CRM: Included - Inbox Management: Included - Knowledge Base Management: Included - Queue Management: Not included - Reporting & Statistics: Included - Service Level Agreement (SLA) Management: Not included --- ### 7. [Mava](https://www.capterra.com/p/10016139/Mava/) Overall rating: 4.8 out of 5 (31 reviews) Category rating: 4.8 out of 5 (11 category reviews) Key attribute: Highly rated for Ease of Setup Starting price: $99.00 Flat Rate, Per Month Free trial: Not available Free version: Available #### Features reviewers most value - Alerts/Escalation: Included - API: Included - Call Center Management: Not included - CRM: Not included - Inbox Management: Included - Knowledge Base Management: Included - Queue Management: Not included - Reporting & Statistics: Included - Service Level Agreement (SLA) Management: Not included --- ### 8. [HubSpot Service Hub](https://www.capterra.com/p/182476/HubSpot-Service-Hub/) Overall rating: 4.4 out of 5 (193 reviews) Category rating: 4.6 out of 5 (40 category reviews) Key attribute: Highly rated for Ease of Setup Starting price: $15.00 Per User, Per Month Free trial: Available Free version: Available #### Features reviewers most value - Alerts/Escalation: Included - API: Included - Call Center Management: Not included - CRM: Included - Inbox Management: Included - Knowledge Base Management: Included - Queue Management: Included - Reporting & Statistics: Included - Service Level Agreement (SLA) Management: Included --- ### 9. [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) Overall rating: 4.5 out of 5 (2,216 reviews) Category rating: 4.6 out of 5 (173 category reviews) Key attribute: Highly rated for Functionality Starting price: $9.00 Per User, Per Month Free trial: Available Free version: Available #### Features reviewers most value - Alerts/Escalation: Included - API: Included - Call Center Management: Included - CRM: Included - Inbox Management: Included - Knowledge Base Management: Included - Queue Management: Included - Reporting & Statistics: Included - Service Level Agreement (SLA) Management: Included #### Pros based on reviews - Integrated team collaboration tools - Comprehensive workflow automation features #### Cons based on reviews - Email integration limitations and glitches - Occasional slow performance issues --- ### 10. [Smartsupp](https://www.capterra.com/p/136251/Smartsupp-live-chat/) Overall rating: 4.6 out of 5 (343 reviews) Category rating: 4.6 out of 5 (28 category reviews) Key attribute: Highly rated for Ease of Use Starting price: $17.00 Flat Rate, Per Month Free trial: Available Free version: Available #### Features reviewers most value - Alerts/Escalation: Included - API: Included - Call Center Management: Not included - CRM: Not included - Inbox Management: Not included - Knowledge Base Management: Included - Queue Management: Included - Reporting & Statistics: Included - Service Level Agreement (SLA) Management: Not included --- ## All customer service software with a free version [4.7 (1903)](https://www.capterra.com/p/147830/ScreenConnect/reviews/) ScreenConnect is remote support software allowing IT professionals to access devices, troubleshoot issues, and boost productivity. [Learn more about ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/) Customer Service features reviewers most value Alerts/Escalation API Call Center Management CRM Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management 88% recommend this product [4.6 (49)](https://www.capterra.com/p/102230/Vision-Helpdesk/reviews/) Vision Helpdesk offers Help Desk, Multi-Company Help Desk, ITIL Service Desk & Live Chat Software Tools for every size business. [Learn more about Vision Helpdesk](https://www.capterra.com/p/102230/Vision-Helpdesk/) Customer Service features reviewers most value Alerts/Escalation API Call Center Management CRM Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [4.4 (193)](https://www.capterra.com/p/182476/HubSpot-Service-Hub/reviews/) [Capterra Shortlist](https://www.capterra.com/customer-service-software/#shortlist) Resolve routine questions faster. Customer agent and a connected help desk help your team delight customers at scale. [Learn more about HubSpot Service Hub](https://www.capterra.com/p/182476/HubSpot-Service-Hub/) Customer Service features reviewers most value Alerts/Escalation API Call Center Management CRM Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. [4.3 (12)](https://www.capterra.com/p/202805/Stonly/reviews/) Unnecessary support tickets are costly. Add interactive guides to high ticket articles to decrease tickets & drive self-serve success.  [Learn more about Stonly](https://www.capterra.com/p/202805/Stonly/) Customer Service features reviewers most value Alerts/Escalation API Call Center Management CRM Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## Webex Suite](https://www.capterra.com/p/237272/Webex/) [4.4 (8405)](https://www.capterra.com/p/237272/Webex/reviews/) Cloud-based collaboration suite combining meetings, messaging, calling, polling, webinars, whiteboarding, and video messaging in one. [Learn more about Webex Suite](https://www.capterra.com/p/237272/Webex/) Customer Service features reviewers most value Alerts/Escalation API Call Center Management CRM Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) [4.5 (3494)](https://www.capterra.com/p/124981/Freshdesk/reviews/) [Capterra Shortlist](https://www.capterra.com/customer-service-software/#shortlist) Freshdesk is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity.  [Learn more about Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) Customer Service features reviewers most value Alerts/Escalation API Call Center Management CRM Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management 81% recommend this product [## Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) [4.5 (2216)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) [Capterra Shortlist](https://www.capterra.com/customer-service-software/#shortlist) Put customer service at the heart of your company. Make customers happier, agents more empowered, and your business healthier. [Learn more about Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) Customer Service features reviewers most value Alerts/Escalation API Call Center Management CRM Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## Odoo](https://www.capterra.com/p/135618/Odoo/) [4.2 (1339)](https://www.capterra.com/p/135618/Odoo/reviews/) Odoo is an all-in-one open-source business platform for CRM, Sales, Accounting, Website, eCommerce, POS, Inventory, HR, and more. [Learn more about Odoo](https://www.capterra.com/p/135618/Odoo/) Customer Service features reviewers most value Alerts/Escalation API Call Center Management CRM Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) [4.2 (1009)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Bitrix24 is #1 free client management (CRM) and customer service solution, used by 15 million businesses worldwide. [Learn more about Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) Customer Service features reviewers most value Alerts/Escalation API Call Center Management CRM Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## EngageBay CRM](https://www.capterra.com/p/178819/EngageBay-Marketing/) [4.6 (912)](https://www.capterra.com/p/178819/EngageBay-Marketing/reviews/) AI-powered all-in-one CRM for marketing, sales, and support — built to help small businesses grow faster. [Learn more about EngageBay CRM](https://www.capterra.com/p/178819/EngageBay-Marketing/) Customer Service features reviewers most value Alerts/Escalation API Call Center Management CRM Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management 84% recommend this product ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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