--- title: "Best Free Customer Service Software Solutions 2026 | Capterra" description: "Find and compare the 2026 best free Customer Service software solutions, using our interactive tool to quickly narrow your choices based on businesses like yours." source_url: "https://www.capterra.com/customer-service-software/s/free/" page_type: "subcategory" language: "en" --- # Best Customer Service Software for free [5.0 (1)](https://www.capterra.com/p/219520/LostReturns/#reviews) Reverse Logistics For Lost Property. Lost Returns is here to help recover lost items, and return them back safely to the owner. [Learn more about Lost Returns](https://www.capterra.com/p/219520/LostReturns/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Customizable Fields Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics [4.4 (192)](https://www.capterra.com/p/182476/HubSpot-Service-Hub/reviews/) [Capterra Shortlist](https://www.capterra.com/customer-service-software/#shortlist) Service Hub is a cloud-based customer service software that helps teams scale their support and delight their customers efficiently. [Learn more about HubSpot Service Hub](https://www.capterra.com/p/182476/HubSpot-Service-Hub/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Customizable Fields Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics [4.7 (1901)](https://www.capterra.com/p/147830/ScreenConnect/reviews/) ScreenConnect is remote support software allowing IT professionals to access devices, troubleshoot issues, and boost productivity. [Learn more about ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Customizable Fields Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics 88% recommend this product Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. [## Webex Suite](https://www.capterra.com/p/237272/Webex/) [4.4 (7413)](https://www.capterra.com/p/237272/Webex/reviews/) Cloud-based collaboration suite combining meetings, messaging, calling, polling, webinars, whiteboarding, and video messaging in one. [Learn more about Webex Suite](https://www.capterra.com/p/237272/Webex/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Customizable Fields Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics [## Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) [4.5 (3473)](https://www.capterra.com/p/124981/Freshdesk/reviews/) [Capterra Shortlist](https://www.capterra.com/customer-service-software/#shortlist) Freshdesk is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity.  [Learn more about Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Customizable Fields Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics 81% recommend this product [## Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) [4.5 (2215)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) [Capterra Shortlist](https://www.capterra.com/customer-service-software/#shortlist) Put customer service at the heart of your company. Make customers happier, agents more empowered, and your business healthier. [Learn more about Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Customizable Fields Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics [## Odoo](https://www.capterra.com/p/135618/Odoo/) [4.2 (1331)](https://www.capterra.com/p/135618/Odoo/reviews/) Odoo is an all-in-one open-source business platform for CRM, Sales, Accounting, Website, eCommerce, POS, Inventory, HR, and more. [Learn more about Odoo](https://www.capterra.com/p/135618/Odoo/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Customizable Fields Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics [## Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) [4.2 (1003)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Bitrix24 is #1 free client management (CRM) and customer service solution, used by 15 million businesses worldwide. [Learn more about Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Customizable Fields Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics [## EngageBay CRM](https://www.capterra.com/p/178819/EngageBay-Marketing/) [4.6 (910)](https://www.capterra.com/p/178819/EngageBay-Marketing/reviews/) AI-powered all-in-one CRM for marketing, sales, and support — built to help small businesses grow faster. [Learn more about EngageBay CRM](https://www.capterra.com/p/178819/EngageBay-Marketing/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Customizable Fields Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics 84% recommend this product [## Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/) [4.5 (830)](https://www.capterra.com/p/136189/Salesforce/reviews/) The worlds #1 customer service platform, empowers every service employee with the innovative tools, and unified data. [Learn more about Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Customizable Fields Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Filter (130) Products: Sort By: Featured Partners * * * Plan Type Free Trial Popular 85% of professionals opt for a 30-day trial before the software purchase Other subsciption plans: Free Version Monthly Subscription Annual Subscription One-Time License Key Features All key features Popular We have selected the most important and critical features as defined by Capterra user reviews AI Copilot Alerts/Escalation API Automated Routing Call Center Management Conversation Intelligence CRM Customizable Fields Dashboard Data Security Generative AI Inbox Management IVR Key Performance Indicators Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management Surveys & Feedback Task Automation Deployment Cloud, SaaS, Web-Based Desktop Mac Desktop Windows Desktop Linux On-Premise Windows On-Premise Linux Desktop Chromebook Mobile Android Mobile iPhone Mobile iPad Related Software Category: [Call Center Software](https://www.capterra.com/call-center-software/)[Complaint Management Software](https://www.capterra.com/complaint-management-software/)[CRM Software](https://www.capterra.com/customer-relationship-management-software/)[Help Desk Software](https://www.capterra.com/help-desk-software/)[Live Chat Software](https://www.capterra.com/live-chat-software/)[Online CRM Software](https://www.capterra.com/online-crm-software/)[Contact Center Software](https://www.capterra.com/contact-center-software/)