# 2026 Capterra Shortlist for Customer Service | Capterra

> Discover the highest-rated & most popular Customer Service Software of 2026. Make Capterra Shortlist your first stop when searching for software.

Source: https://www.capterra.com/customer-service-software/shortlist

---

# 2026 Capterra Shortlist for Customer Service

-   [All Products](https://www.capterra.com/customer-service-software/)
-   [Capterra Shortlist](https://www.capterra.com/customer-service-software/shortlist/)

[How it was made](#methodology)

## / Get to a better list with verified ratings & reviews

Capterra Shortlist charts the highest-rated and most popularsoftware products. Explore, save your progress, and share with colleagues. Want to learn more? [Read Full Scoring Methodology](https://www.capterra.com/resources/proprietary-data-research/#capterra-shortlist-methodology)

[

](https://www.capterra.com/p/175860/Act/)

## [Act!](https://www.capterra.com/p/175860/Act/)

[3.9 (883)](https://www.capterra.com/p/175860/Act/reviews/)[View all reviews](https://www.capterra.com/p/175860/Act/reviews/)

[](https://www.capterra.com/p/175860/Act/)

Act! Advantage is an all-in-one, full front-office CRM solution that unites sales, marketing, and customer management.

Overall Score

92/100

Popularity: 45/50

Ratings: 47/50

Review Breakdown

Ease of Use

3.9

Customer Service

3.6

Features

3.9

Value for Money

3.9

Paid plans start at

$30.00Per Month

Free Trial

Free Version

Category Features

7/20

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/124981/Freshdesk/)

## [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)

[4.5 (3412)](https://www.capterra.com/p/124981/Freshdesk/reviews/)[View all reviews](https://www.capterra.com/p/124981/Freshdesk/reviews/)

Freshdesk is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity.

Overall Score

91/100

Popularity: 44/50

Ratings: 47/50

Review Breakdown

Ease of Use

4.5

Customer Service

4.5

Features

4.3

Value for Money

4.4

Paid plans start at

$19.00Per Month

Free Trial

Free Version

Category Features

15/20

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/134347/Intercom/)

## [Intercom](https://www.capterra.com/p/134347/Intercom/)

[4.5 (1132)](https://www.capterra.com/p/134347/Intercom/reviews/)[View all reviews](https://www.capterra.com/p/134347/Intercom/reviews/)

Intercom is the complete AI-first customer service platform, improving experiences for customers, support agents, and managers

Overall Score

91/100

Popularity: 44/50

Ratings: 47/50

Review Breakdown

Ease of Use

4.4

Customer Service

4.3

Features

4.4

Value for Money

4.0

Paid plans start at

$39.00Per Month

Free Trial

Free Version

Category Features

13/20

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/62194/LiveChat/)

## [LiveChat](https://www.capterra.com/p/62194/LiveChat/)

[4.6 (1719)](https://www.capterra.com/p/62194/LiveChat/reviews/)[View all reviews](https://www.capterra.com/p/62194/LiveChat/reviews/)

[](https://www.capterra.com/p/62194/LiveChat/)

LiveChat enables you to have real-time conversations with your customers while they are on your website.

Overall Score

91/100

Popularity: 44/50

Ratings: 47/50

Review Breakdown

Ease of Use

4.6

Customer Service

4.6

Features

4.5

Value for Money

4.5

Paid plans start at

$25.00Per Month

Free Trial

Free Version

Category Features

19/20

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/144040/Tidio-Chat/)

## [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)

[4.7 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/)[View all reviews](https://www.capterra.com/p/144040/Tidio-Chat/reviews/)

[](https://www.capterra.com/p/144040/Tidio-Chat/)

Tidio is customer service software with live chat, help desk, chatbot, and AI agent options designed to streamline support.

Overall Score

89/100

Popularity: 41/50

Ratings: 48/50

Review Breakdown

Ease of Use

4.7

Customer Service

4.6

Features

4.6

Value for Money

4.5

Paid plans start at

Not provided by the vendor

Category Features

17/20

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/185973/HelpDesk/)

## [HelpDesk](https://www.capterra.com/p/185973/HelpDesk/)

[4.6 (180)](https://www.capterra.com/p/185973/HelpDesk/reviews/)[View all reviews](https://www.capterra.com/p/185973/HelpDesk/reviews/)

HelpDesk is an online ticketing system designed to simplify your teams work. Provide outstanding customer support. Effortlessly.

Overall Score

88/100

Popularity: 41/50

Ratings: 47/50

Review Breakdown

Ease of Use

4.7

Customer Service

4.5

Features

4.4

Value for Money

4.4

Paid plans start at

$29.00Per Month

Free Trial

Free Version

Category Features

18/20

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/227102/JIRA-Service-Management/)

## [JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/)

[4.5 (764)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/)[View all reviews](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/)

[](https://www.capterra.com/p/227102/JIRA-Service-Management/)

ITSM solution that helps teams deliver IT and employee support as well as service through AI automation, self-service & collaboration.

Overall Score

87/100

Popularity: 40/50

Ratings: 47/50

Review Breakdown

Ease of Use

4.2

Customer Service

4.3

Features

4.5

Value for Money

4.3

Paid plans start at

$20.00Per Month

Free Trial

Free Version

Category Features

11/20

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/169505/Zoho-Desk/)

## [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)

[4.5 (2212)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/)[View all reviews](https://www.capterra.com/p/169505/Zoho-Desk/reviews/)

Put customer service at the heart of your company. Make customers happier, agents more empowered, and your business healthier.

Overall Score

87/100

Popularity: 40/50

Ratings: 47/50

Review Breakdown

Ease of Use

4.4

Customer Service

4.3

Features

4.5

Value for Money

4.5

Paid plans start at

$20.00Per Month

Free Trial

Free Version

Category Features

15/20

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/132901/Front/)

## [Front](https://www.capterra.com/p/132901/Front/)

[4.5 (286)](https://www.capterra.com/p/132901/Front/reviews/)[View all reviews](https://www.capterra.com/p/132901/Front/reviews/)

Front’s powerful customer service platform makes five-star service attainable for 9,000 businesses like yours.

Overall Score

86/100

Popularity: 39/50

Ratings: 47/50

Review Breakdown

Ease of Use

4.5

Customer Service

4.4

Features

4.4

Value for Money

4.1

Paid plans start at

$25.00Per Month

Free Trial

Free Version

Category Features

14/20

REVIEW BREAKDOWN

PRICING

PROS & CONS

Need a Little Help?

Talk with a software expert for free. Get a list of software that’s great for you in less than 15 minutes.

[

](https://www.capterra.com/p/102188/LiveAgent/)

## [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)

[4.7 (1758)](https://www.capterra.com/p/102188/LiveAgent/reviews/)[View all reviews](https://www.capterra.com/p/102188/LiveAgent/reviews/)

[](https://www.capterra.com/p/102188/LiveAgent/)

Award-winning help desk, ticketing, live chat, and call center software, easy to use from the start. Try it with a free 1-month trial.

Overall Score

86/100

Popularity: 38/50

Ratings: 48/50

Review Breakdown

Ease of Use

4.6

Customer Service

4.7

Features

4.6

Value for Money

4.6

Paid plans start at

$15.00Per Month

Free Trial

Free Version

Category Features

15/20

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/164283/Zendesk/)

## [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)

[4.4 (4077)](https://www.capterra.com/p/164283/Zendesk/reviews/)[View all reviews](https://www.capterra.com/p/164283/Zendesk/reviews/)

Zendesk is the all-in-one customer service support software that delivers exceptional experiences.

Overall Score

86/100

Popularity: 40/50

Ratings: 46/50

Review Breakdown

Ease of Use

4.3

Customer Service

4.3

Features

4.4

Value for Money

4.2

Paid plans start at

$39.00Per Month

Free Trial

Free Version

Category Features

14/20

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/155357/Gorgias/)

## [Gorgias](https://www.capterra.com/p/155357/Gorgias/)

[4.6 (134)](https://www.capterra.com/p/155357/Gorgias/reviews/)[View all reviews](https://www.capterra.com/p/155357/Gorgias/reviews/)

[](https://www.capterra.com/p/155357/Gorgias/)

The conversational AI platform for ecommerce that drives sales and resolves support inquiries through hyper-personalized, instant custo

Overall Score

83/100

Popularity: 36/50

Ratings: 47/50

Review Breakdown

Ease of Use

4.6

Customer Service

4.5

Features

4.5

Value for Money

4.4

Paid plans start at

$60.00Per Month

Free Trial

Free Version

Category Features

7/20

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/157853/JustCall/)

## [JustCall](https://www.capterra.com/p/157853/JustCall/)

[4.1 (224)](https://www.capterra.com/p/157853/JustCall/reviews/)[View all reviews](https://www.capterra.com/p/157853/JustCall/reviews/)

[](https://www.capterra.com/p/157853/JustCall/)

JustCall’s inbound contact center enables 24/7 support with AI Voice Agents, IVR, smart routing, SMS bots, and real-time insights.

Overall Score

81/100

Popularity: 37/50

Ratings: 44/50

Review Breakdown

Ease of Use

4.3

Customer Service

4.1

Features

4.1

Value for Money

4.1

Paid plans start at

$29.00Per Month

Free Trial

Free Version

Category Features

12/20

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/143005/Groove/)

## [Groove](https://www.capterra.com/p/143005/Groove/)

[4.5 (87)](https://www.capterra.com/p/143005/Groove/reviews/)[View all reviews](https://www.capterra.com/p/143005/Groove/reviews/)

[](https://www.capterra.com/p/143005/Groove/)

Groove is a help desk software that provides a shared inbox, knowledge base, live chat, and reporting to enhance customer support.

Overall Score

80/100

Popularity: 32/50

Ratings: 48/50

Review Breakdown

Ease of Use

4.6

Customer Service

4.7

Features

4.2

Value for Money

4.5

Paid plans start at

$29.00Per Month

Free Trial

Free Version

Category Features

13/20

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/136909/Help-Scout/)

## [Help Scout](https://www.capterra.com/p/136909/Help-Scout/)

[4.6 (226)](https://www.capterra.com/p/136909/Help-Scout/reviews/)[View all reviews](https://www.capterra.com/p/136909/Help-Scout/reviews/)

[](https://www.capterra.com/p/136909/Help-Scout/)

Help Scout's customer service software has the features you need to keep things simple, move fast, and focus on delighting customers.

Overall Score

79/100

Popularity: 33/50

Ratings: 46/50

Review Breakdown

Ease of Use

4.7

Customer Service

4.6

Features

4.3

Value for Money

4.4

Paid plans start at

$55.00Per Month

Free Trial

Free Version

Category Features

9/20

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/10025756/Sobot/)

## [Sobot](https://www.capterra.com/p/10025756/Sobot/)

[4.9 (93)](https://www.capterra.com/p/10025756/Sobot/reviews/)[View all reviews](https://www.capterra.com/p/10025756/Sobot/reviews/)

[](https://www.capterra.com/p/10025756/Sobot/)

Sobot offers a versatile platform that includes chatbot, live chat, voice support, ticketing systems, and the WhatsApp Business API.

Overall Score

79/100

Popularity: 29/50

Ratings: 50/50

Review Breakdown

Ease of Use

5.0

Customer Service

4.9

Features

4.9

Value for Money

4.9

Paid plans start at

Not provided by the vendor

Category Features

16/20

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/132852/Talkdesk/)

## [Talkdesk](https://www.capterra.com/p/132852/Talkdesk/)

[4.5 (733)](https://www.capterra.com/p/132852/Talkdesk/reviews/)[View all reviews](https://www.capterra.com/p/132852/Talkdesk/reviews/)

[](https://www.capterra.com/p/132852/Talkdesk/)

Talkdesk is intuitive, cloud-based contact center software with advanced features, comprehensive reporting and seamless integrations.

Overall Score

78/100

Popularity: 32/50

Ratings: 46/50

Review Breakdown

Ease of Use

4.7

Customer Service

4.6

Features

4.4

Value for Money

4.5

Paid plans start at

$85.00Per Month

Free Trial

Free Version

Category Features

12/20

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/164070/UJET/)

## [UJET](https://www.capterra.com/p/164070/UJET/)

[4.6 (140)](https://www.capterra.com/p/164070/UJET/reviews/)[View all reviews](https://www.capterra.com/p/164070/UJET/reviews/)

[](https://www.capterra.com/p/164070/UJET/)

UJET is modern cloud contact center software company with leading innovation in customer support on the web, phone and mobile apps.

Overall Score

77/100

Popularity: 28/50

Ratings: 49/50

Review Breakdown

Ease of Use

4.8

Customer Service

4.8

Features

4.6

Value for Money

4.8

Paid plans start at

$80.00Per Year

Free Trial

Free Version

Category Features

11/20

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/144825/BOSS-Solutions/)

## [BOSSDesk](https://www.capterra.com/p/144825/BOSS-Solutions/)

[4.6 (139)](https://www.capterra.com/p/144825/BOSS-Solutions/reviews/)[View all reviews](https://www.capterra.com/p/144825/BOSS-Solutions/reviews/)

BOSSDesk is an award winning Help Desk, Service Desk, ITSM and asset management solution available for Cloud, On-Premise and mobile.

Overall Score

76/100

Popularity: 28/50

Ratings: 48/50

Review Breakdown

Ease of Use

4.5

Customer Service

4.8

Features

4.4

Value for Money

4.7

Paid plans start at

$29.00Per Month

Free Trial

Free Version

Category Features

16/20

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/142975/Hiver/)

## [Hiver](https://www.capterra.com/p/142975/Hiver/)

[4.7 (147)](https://www.capterra.com/p/142975/Hiver/reviews/)[View all reviews](https://www.capterra.com/p/142975/Hiver/reviews/)

[](https://www.capterra.com/p/142975/Hiver/)

Hiver is a modern, AI customer service platform that unifies all support channels in a simple, intuitive interface.

Overall Score

76/100

Popularity: 28/50

Ratings: 48/50

Review Breakdown

Ease of Use

4.7

Customer Service

4.6

Features

4.6

Value for Money

4.5

Paid plans start at

$55.00Per Month

Free Trial

Free Version

Category Features

10/20

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/182476/HubSpot-Service-Hub/)

## [HubSpot Service Hub](https://www.capterra.com/p/182476/HubSpot-Service-Hub/)

[4.4 (187)](https://www.capterra.com/p/182476/HubSpot-Service-Hub/reviews/)[View all reviews](https://www.capterra.com/p/182476/HubSpot-Service-Hub/reviews/)

[](https://www.capterra.com/p/182476/HubSpot-Service-Hub/)

Service Hub is a cloud-based customer service software that helps teams scale their support and delight their customers efficiently.

Overall Score

76/100

Popularity: 30/50

Ratings: 46/50

Review Breakdown

Ease of Use

4.4

Customer Service

4.5

Features

4.1

Value for Money

4.2

Paid plans start at

$15.00Per Month

Free Trial

Free Version

Category Features

13/20

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/10016139/Mava/)

## [Mava](https://www.capterra.com/p/10016139/Mava/)

[4.8 (29)](https://www.capterra.com/p/10016139/Mava/reviews/)[View all reviews](https://www.capterra.com/p/10016139/Mava/reviews/)

[](https://www.capterra.com/p/10016139/Mava/)

Mava is an AI-first customer support platform that connects to your private, group & community channels.

Overall Score

76/100

Popularity: 28/50

Ratings: 48/50

Review Breakdown

Ease of Use

4.7

Customer Service

4.9

Features

4.7

Value for Money

4.6

Paid plans start at

Not provided by the vendor

Category Features

8/20

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/10023357/monday-service/)

## [monday service](https://www.capterra.com/p/10023357/monday-service/)

[4.6 (108)](https://www.capterra.com/p/10023357/monday-service/reviews/)[View all reviews](https://www.capterra.com/p/10023357/monday-service/reviews/)

[](https://www.capterra.com/p/10023357/monday-service/)

AI-powered service management that scales without complexity. Triage, route, and resolve requests faster with built-in AI

Overall Score

76/100

Popularity: 30/50

Ratings: 46/50

Review Breakdown

Ease of Use

4.6

Customer Service

4.3

Features

4.5

Value for Money

4.4

Paid plans start at

$31.00Per Month

Free Trial

Free Version

Category Features

10/20

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/134775/inContact-Call-Center-Software/)

## [NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/)

[4.2 (581)](https://www.capterra.com/p/134775/inContact-Call-Center-Software/reviews/)[View all reviews](https://www.capterra.com/p/134775/inContact-Call-Center-Software/reviews/)

[](https://www.capterra.com/p/134775/inContact-Call-Center-Software/)

Cloud-based contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX.

Overall Score

72/100

Popularity: 26/50

Ratings: 46/50

Review Breakdown

Ease of Use

4.2

Customer Service

4.0

Features

4.1

Value for Money

4.1

Paid plans start at

$71.00Per Month

Free Trial

Free Version

Category Features

14/20

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/147036/Faveo-Helpdesk/)

## [Faveo Helpdesk](https://www.capterra.com/p/147036/Faveo-Helpdesk/)

[4.5 (117)](https://www.capterra.com/p/147036/Faveo-Helpdesk/reviews/)[View all reviews](https://www.capterra.com/p/147036/Faveo-Helpdesk/reviews/)

[](https://www.capterra.com/p/147036/Faveo-Helpdesk/)

Faveo Helpdesk is a customizable ticketing and customer support software available in cloud, self-hosted, and open-source editions.

Overall Score

70/100

Popularity: 24/50

Ratings: 46/50

Review Breakdown

Ease of Use

4.4

Customer Service

4.7

Features

4.2

Value for Money

4.7

Paid plans start at

$14.00Per Month

Free Trial

Free Version

Category Features

6/20

REVIEW BREAKDOWN

PRICING

PROS & CONS

[View All Customer Service Software](https://www.capterra.com/customer-service-software/)

Most Popular

Popularity Score

Popular

Highly Rated

Ratings Score

Highest Rated

To ensure objectivity and avoid any bias, Capterra Shortlist mathematically combines two key dimensions: a ratings score and a popularity score. These two dimensions are combined to plot top products on the grid and create a total score for a stack-ranked list view—all independent of vendor influence.

Date published:January 5, 2026