--- title: "Best Customer Success Software 2026 | Capterra" description: "Find the top Customer Success software of 2026 on Capterra. Based on millions of verified user reviews - compare and filter for whats important to you to find the best tools for your needs." source_url: "https://www.capterra.com/customer-success-software/" page_type: "category" language: "en" --- # Best Customer Success Software [Free](https://www.capterra.com/customer-success-software/s/free/)[For Small Businesses](https://www.capterra.com/customer-success-software/s/small-businesses/) [4.4 (4116)](https://www.capterra.com/p/164283/Zendesk/reviews/) [Capterra Shortlist](https://www.capterra.com/customer-success-software/shortlist/) Zendesk Support is the leading help desk software built for better customer relationships. [Learn more about Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Customer Success features reviewers most value Activity Dashboard Activity Tracking Collaboration Tools Customer Engagement Health Score Onboarding Reporting/Analytics Task Management Usage Tracking/Analytics [4.6 (80)](https://www.capterra.com/p/142263/Thought-Industries/reviews/) The Thought Industries platform helps companies onboard, train, and certify customers with engaging online learning. [Learn more about Thought Industries](https://www.capterra.com/p/142263/Thought-Industries/) Customer Success features reviewers most value Activity Dashboard Activity Tracking Collaboration Tools Customer Engagement Health Score Onboarding Reporting/Analytics Task Management Usage Tracking/Analytics [4.4 (193)](https://www.capterra.com/p/182476/HubSpot-Service-Hub/reviews/) [Capterra Shortlist](https://www.capterra.com/customer-success-software/shortlist/) Act early on renewals and growth. Health scores and a customer success workspace help your team keep customers and grow accounts. [Learn more about HubSpot Service Hub](https://www.capterra.com/p/182476/HubSpot-Service-Hub/) Customer Success features reviewers most value Activity Dashboard Activity Tracking Collaboration Tools Customer Engagement Health Score Onboarding Reporting/Analytics Task Management Usage Tracking/Analytics Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. [4.7 (131)](https://www.capterra.com/p/157980/ChurnZero/reviews/) ChurnZero is the platform and partner for customer growth. [Learn more about ChurnZero](https://www.capterra.com/p/157980/ChurnZero/) Customer Success features reviewers most value Activity Dashboard Activity Tracking Collaboration Tools Customer Engagement Health Score Onboarding Reporting/Analytics Task Management Usage Tracking/Analytics 88% recommend this product [4.8 (4)](https://www.capterra.com/p/10007033/Microcasting/#reviews) AI-powered Customer Experience Platform that helps CS teams scale support, speed adoption, and build lasting customer loyalty. [Learn more about Microcasting](https://www.capterra.com/p/10007033/Microcasting/) Customer Success features reviewers most value Activity Dashboard Activity Tracking Collaboration Tools Customer Engagement Health Score Onboarding Reporting/Analytics Task Management Usage Tracking/Analytics [4.4 (7)](https://www.capterra.com/p/247726/Qiscus/reviews/) It is a customer communications management solution that helps businesses manage customer data, leads, multi-channel messaging, etc. [Learn more about Qiscus](https://www.capterra.com/p/247726/Qiscus/) Customer Success features reviewers most value Activity Dashboard Activity Tracking Collaboration Tools Customer Engagement Health Score Onboarding Reporting/Analytics Task Management Usage Tracking/Analytics [## Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) [4.5 (3494)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Cloud-based help desk that centralizes ticketing, omnichannel communication, workflow automation, and self-service tools for customer. [Learn more about Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) Customer Success features reviewers most value Activity Dashboard Activity Tracking Collaboration Tools Customer Engagement Health Score Onboarding Reporting/Analytics Task Management Usage Tracking/Analytics 81% recommend this product [## Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) [4.5 (3064)](https://www.capterra.com/p/132666/Pipedrive/reviews/) Customer relationship management solution that helps businesses with lead management, sales automation, email segmentation, and more. [Learn more about Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Customer Success features reviewers most value Activity Dashboard Activity Tracking Collaboration Tools Customer Engagement Health Score Onboarding Reporting/Analytics Task Management Usage Tracking/Analytics 81% recommend this product [## Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) [4.5 (2216)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) [Capterra Shortlist](https://www.capterra.com/customer-success-software/shortlist/) Put customer service at the heart of your company. Make customers happier, agents more empowered, and your business healthier. [Learn more about Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) Customer Success features reviewers most value Activity Dashboard Activity Tracking Collaboration Tools Customer Engagement Health Score Onboarding Reporting/Analytics Task Management Usage Tracking/Analytics [## LiveAgent](https://www.capterra.com/p/102188/LiveAgent/) [4.7 (1788)](https://www.capterra.com/p/102188/LiveAgent/reviews/) [Capterra Shortlist](https://www.capterra.com/customer-success-software/shortlist/) AI help desk with live chat, email ticketing and a call center in one inbox. AI in every plan, from $15 per agent/month annually. [Learn more about LiveAgent](https://www.capterra.com/p/102188/LiveAgent/) Customer Success features reviewers most value Activity Dashboard Activity Tracking Collaboration Tools Customer Engagement Health Score Onboarding Reporting/Analytics Task Management Usage Tracking/Analytics 88% recommend this product [## LiveChat](https://www.capterra.com/p/62194/LiveChat/) [4.6 (1729)](https://www.capterra.com/p/62194/LiveChat/reviews/) AI-based solution that helps businesses automate support, boosts sales, and enhances satisfaction across multiple channels. [Learn more about LiveChat](https://www.capterra.com/p/62194/LiveChat/) Customer Success features reviewers most value Activity Dashboard Activity Tracking Collaboration Tools Customer Engagement Health Score Onboarding Reporting/Analytics Task Management Usage Tracking/Analytics [## Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) [4.2 (1009)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Bitrix24 is a free customer success and customer relationship management platform used by 15 million businesses worldwide. [Learn more about Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) Customer Success features reviewers most value Activity Dashboard Activity Tracking Collaboration Tools Customer Engagement Health Score Onboarding Reporting/Analytics Task Management Usage Tracking/Analytics [## EngageBay CRM](https://www.capterra.com/p/178819/EngageBay-Marketing/) [4.6 (912)](https://www.capterra.com/p/178819/EngageBay-Marketing/reviews/) AI-powered all-in-one CRM for marketing, sales, and support — built to help small businesses grow faster. [Learn more about EngageBay CRM](https://www.capterra.com/p/178819/EngageBay-Marketing/) Customer Success features reviewers most value Activity Dashboard Activity Tracking Collaboration Tools Customer Engagement Health Score Onboarding Reporting/Analytics Task Management Usage Tracking/Analytics 84% recommend this product [## TeamSupport](https://www.capterra.com/p/87908/TeamSupport/) [4.5 (850)](https://www.capterra.com/p/87908/TeamSupport/reviews/) [Capterra Shortlist](https://www.capterra.com/customer-success-software/shortlist/) TeamSupport AI-driven Customer Success Software is built for B2B SaaS with workflows for onboarding, churn prevention & upsell motions. [Learn more about TeamSupport](https://www.capterra.com/p/87908/TeamSupport/) Customer Success features reviewers most value Activity Dashboard Activity Tracking Collaboration Tools Customer Engagement Health Score Onboarding Reporting/Analytics Task Management Usage Tracking/Analytics 82% recommend this product [## eWay-CRM](https://www.capterra.com/p/152769/eWay-CRM/) [4.5 (830)](https://www.capterra.com/p/152769/eWay-CRM/reviews/) Turn your Microsoft 365 into a fully-fledged CRM with eWay-CRM. Use your CRM in Outlook, Teams, SharePoint, and other 365 apps. [Learn more about eWay-CRM](https://www.capterra.com/p/152769/eWay-CRM/) Customer Success features reviewers most value Activity Dashboard Activity Tracking Collaboration Tools Customer Engagement Health Score Onboarding Reporting/Analytics Task Management Usage Tracking/Analytics [## Agile CRM](https://www.capterra.com/p/135148/Agile-CRM/) [4.1 (526)](https://www.capterra.com/p/135148/Agile-CRM/reviews/) Agile CRM is a complete sales, marketing and service suite designed to let SMBs to sell and market like the Fortune 500. [Learn more about Agile CRM](https://www.capterra.com/p/135148/Agile-CRM/) Customer Success features reviewers most value Activity Dashboard Activity Tracking Collaboration Tools Customer Engagement Health Score Onboarding Reporting/Analytics Task Management Usage Tracking/Analytics [## monday CRM](https://www.capterra.com/p/245800/Monday-CRM/) [4.7 (468)](https://www.capterra.com/p/245800/Monday-CRM/reviews/) monday CRM enables revenue teams to improve efficiency at every stage of the customer journey. [Learn more about monday CRM](https://www.capterra.com/p/245800/Monday-CRM/) Customer Success features reviewers most value Activity Dashboard Activity Tracking Collaboration Tools Customer Engagement Health Score Onboarding Reporting/Analytics Task Management Usage Tracking/Analytics 85% recommend this product [## Pipefy](https://www.capterra.com/p/144848/Pipefy/) [4.6 (326)](https://www.capterra.com/p/144848/Pipefy/reviews/) [Capterra Shortlist](https://www.capterra.com/customer-success-software/shortlist/) Automate Customer Satisfaction processes in minutes with ready-to-use templates. Try Pipefy for free.  [Learn more about Pipefy](https://www.capterra.com/p/144848/Pipefy/) Customer Success features reviewers most value Activity Dashboard Activity Tracking Collaboration Tools Customer Engagement Health Score Onboarding Reporting/Analytics Task Management Usage Tracking/Analytics 85% recommend this product [## Front](https://www.capterra.com/p/132901/Front/) [4.5 (293)](https://www.capterra.com/p/132901/Front/reviews/) [Capterra Shortlist](https://www.capterra.com/customer-success-software/shortlist/) Discover how 8,500+ businesses use Front to delight their customers, engage their teams, and build stronger businesses. [Learn more about Front](https://www.capterra.com/p/132901/Front/) Customer Success features reviewers most value Activity Dashboard Activity Tracking Collaboration Tools Customer Engagement Health Score Onboarding Reporting/Analytics Task Management Usage Tracking/Analytics 81% recommend this product [## Mixmax](https://www.capterra.com/p/159470/Mixmax/) [4.6 (236)](https://www.capterra.com/p/159470/Mixmax/reviews/) The easiest-to-use sales engagement platform, helping revenue teams move away from spray and pray prospecting with AI. Now on Outlook. [Learn more about Mixmax](https://www.capterra.com/p/159470/Mixmax/) Customer Success features reviewers most value Activity Dashboard Activity Tracking Collaboration Tools Customer Engagement Health Score Onboarding Reporting/Analytics Task Management Usage Tracking/Analytics 85% recommend this product [## Salesforce Starter](https://www.capterra.com/p/227088/Salesforce-Starter/) [4.4 (226)](https://www.capterra.com/p/227088/Salesforce-Starter/reviews/) Customer relationship management tool that enables businesses to organize lead data, personalize email templates, and more. [Learn more about Salesforce Starter](https://www.capterra.com/p/227088/Salesforce-Starter/) Customer Success features reviewers most value Activity Dashboard Activity Tracking Collaboration Tools Customer Engagement Health Score Onboarding Reporting/Analytics Task Management Usage Tracking/Analytics [## Issuetrak](https://www.capterra.com/p/16499/Issuetrak/) [4.6 (205)](https://www.capterra.com/p/16499/Issuetrak/reviews/) Issue tracking tool that helps manufacturing businesses automate quality control & customer service processes on a unified interface. [Learn more about Issuetrak](https://www.capterra.com/p/16499/Issuetrak/) Customer Success features reviewers most value Activity Dashboard Activity Tracking Collaboration Tools Customer Engagement Health Score Onboarding Reporting/Analytics Task Management Usage Tracking/Analytics 84% recommend this product [## NiceJob](https://www.capterra.com/p/142037/NiceJob/) [4.9 (203)](https://www.capterra.com/p/142037/NiceJob/reviews/) Spot unhappy customers early and keep the rest rebooking with NiceJob’s AI growth platform and reputation marketing software. [Learn more about NiceJob](https://www.capterra.com/p/142037/NiceJob/) Customer Success features reviewers most value Activity Dashboard Activity Tracking Collaboration Tools Customer Engagement Health Score Onboarding Reporting/Analytics Task Management Usage Tracking/Analytics 94% recommend this product [## Zight](https://www.capterra.com/p/154298/CloudApp/) [4.6 (185)](https://www.capterra.com/p/154298/CloudApp/reviews/) Share information faster with visual context. Create, annotate, and share screenshots, videos, screen recordings, GIFs. [Learn more about Zight](https://www.capterra.com/p/154298/CloudApp/) Customer Success features reviewers most value Activity Dashboard Activity Tracking Collaboration Tools Customer Engagement Health Score Onboarding Reporting/Analytics Task Management Usage Tracking/Analytics 83% recommend this product [## Missive](https://www.capterra.com/p/152884/Missive/) [4.9 (184)](https://www.capterra.com/p/152884/Missive/reviews/) Email collaboration tool that empowers teams to work on emails together, instead of forwarding endlessly or risking double sending. [Learn more about Missive](https://www.capterra.com/p/152884/Missive/) Customer Success features reviewers most value Activity Dashboard Activity Tracking Collaboration Tools Customer Engagement Health Score Onboarding Reporting/Analytics Task Management Usage Tracking/Analytics 93% recommend this product Page 1 of 5 ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Filter (221) Products: Sort By: Featured Partners * * * Plan Type Free Trial Popular 85% of professionals opt for a 30-day trial before the software purchase Other subsciption plans: Free Version Monthly Subscription Annual Subscription One-Time License Key Features All key features Popular We have selected the most important and critical features as defined by Capterra user reviews Account Alerts Account Management Activity Dashboard [Activity Tracking](https://www.capterra.com/customer-success-software/features/activity-tracking/) AI Copilot Collaboration Tools [Customer Database](https://www.capterra.com/customer-success-software/features/customer-database/) [Customer Engagement](https://www.capterra.com/customer-success-software/features/customer-engagement/) [Customer Management](https://www.capterra.com/customer-success-software/features/customer-management/) [Customer Segmentation](https://www.capterra.com/customer-success-software/features/customer-segmentation/) Generative AI [Health Score](https://www.capterra.com/customer-success-software/features/health-score/) NPS of Customers Onboarding [Reporting/Analytics](https://www.capterra.com/customer-success-software/features/reporting-analytics/) Revenue Management [Task Management](https://www.capterra.com/customer-success-software/features/task-management/) Usage Tracking/Analytics Deployment Cloud, SaaS, Web-Based Desktop Mac Desktop Windows Desktop Linux On-Premise Windows On-Premise Linux Desktop Chromebook Mobile Android Mobile iPhone Mobile iPad Related Software Category: [Customer Journey Mapping Tools Software](https://www.capterra.com/customer-journey-mapping-tools-software/)[Customer Retention Software](https://www.capterra.com/customer-retention-software/)[CRM Software](https://www.capterra.com/customer-relationship-management-software/)[Customer Experience Software](https://www.capterra.com/customer-experience-software/)[Contact Management Software](https://www.capterra.com/contact-management-software/)[Client Onboarding Software](https://www.capterra.com/client-onboarding-software/) I'm looking for Customer Success Software that is: [Free](https://www.capterra.com/customer-success-software/s/free/)[For Small Businesses](https://www.capterra.com/customer-success-software/s/small-businesses/)