--- title: "Best Customer Success Software 2026 | Capterra" description: "Find the top Customer Success software of 2026 on Capterra. Based on millions of verified user reviews - compare and filter for whats important to you to find the best tools for your needs." source_url: "https://www.capterra.com/customer-success-software/" page_type: "category" language: "en" --- # Best Customer Success Software ## Zendesk Suite Rating: 4.4 out of 5 (4,088 reviews) Profile: [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Zendesk Support is the leading help desk software built for better customer relationships. #### Rating breakdown - Ease of Use: 4.3 out of 5 - Customer Service: 4.3 out of 5 - Features: 4.4 out of 5 - Value for Money: 4.2 out of 5 #### Pros and cons based on reviews Pros: - Comprehensive multi-channel client support - Unified chat and ticketing system Cons: - Performance and reliability concerns - High and complex pricing structure #### Starting price Starting price: $115.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: Yes ### Features tab #### Highest rated features - Activity Tracking: 5.0 rating - Knowledge Base Management: 4.0 rating - Reporting/Analytics: 4.4 rating - Real-Time Notifications: 4.4 rating #### Lowest rated features - CRM: 2.3 rating - Third-Party Integrations: 3.5 rating - Customer Database: 4.2 rating - Account Alerts: 3.0 rating #### Feature-related review snippet Reviewer: Ryan P. Reviewer details: Facilities Services, 10,001+ employees Published: July 6, 2026 > "It's generally intuitive, making daily interactions smooth, though some advanced features take a bit more time to master." ### Gallery tab Ease of use: 4.3 out of 5 (4,088 reviews) #### Related review snippet Reviewer: jane F. Reviewer details: Insurance, 1-10 employees Published: April 2, 2026 > "It streamlines customer support, keeps tickets and communications organized, and helps provide fast, consistent, and professional service." ### Integrations tab Zendesk Suite connects with 220+ software tools. [See all integrations](https://www.capterra.com/p/164283/Zendesk/#integrations) #### Most popular integrations - Dropbox: 4.5 rating - Aha!: 4.7 rating - AWeber: 4.4 rating - CheckMarket: 4.5 rating - Formstack Forms: 4.0 rating - Cirrus Insight: 4.2 rating #### Integrations-related review snippet Reviewer: Ali A. Reviewer details: Transportation/Trucking/Railroad, 51-200 employees Published: September 25, 2024 > "Additionally, the platform integrates easily with various third-party tools, enhancing its overall flexibility and functionality." --- ## Custify Rating: 4.9 out of 5 (126 reviews) Profile: [Custify](https://www.capterra.com/p/190125/Custify/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Custify is designed for B2B SaaS businesses and enables them to reduce their churn and increase Customer Lifetime Value. #### Rating breakdown - Ease of Use: 4.8 out of 5 - Customer Service: 5.0 out of 5 - Features: 4.8 out of 5 - Value for Money: 4.9 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: Not available Pricing details: Other, Per Year Free trial: No Free demo: Yes ### Features tab #### Highest rated features - Customer Management: 4.7 rating - Health Score: 4.6 rating - Customer Database: 4.7 rating - Customer Engagement: 4.6 rating #### Lowest rated features - Email Management: 3.7 rating - Contact Management: 4.0 rating - Reporting/Analytics: 4.3 rating - Activity Dashboard: 4.2 rating #### Feature-related review snippet Reviewer: Jayne L. Reviewer details: Design, 201-500 employees Published: June 16, 2023 > "Custify has a simple interface and does almost everything we need it to - most especially quick overviews of customer health and automating tasks which were previously very manual." ### Gallery tab Ease of use: 4.8 out of 5 (126 reviews) #### Related review snippet Reviewer: Deeksha K. Reviewer details: Staffing and Recruiting, 51-200 employees Published: March 12, 2026 > "What I liked most about Custify is how it centralizes customer data and makes it genuinely actionable." ### Integrations tab Custify connects with 22+ software tools. [See all integrations](https://www.capterra.com/p/190125/Custify/#integrations) #### Most popular integrations - Slack: 5.0 rating - Microsoft 365: 4.6 rating - HubSpot CRM: 5.0 rating - Freshdesk: 4.5 rating - Pipedrive: 4.5 rating - Microsoft Outlook: 4.5 rating #### Integrations-related review snippet Reviewer: Verified Reviewer Reviewer details: Transportation/Trucking/Railroad, 1,001-5,000 employees Published: August 23, 2021 > "If you pay attention to the training from Philipp and his team, Custify will be an easy integration and will quickly show its benefits." --- ## Customerscore.io Rating: 4.8 out of 5 (17 reviews) Profile: [Customerscore.io](https://www.capterra.com/p/10025816/Customerscore-io/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? AI Customer Success platform for B2B SaaS. Predicts churn and expansion per account, explains why, and turns signals into action. #### Rating breakdown - Ease of Use: 4.9 out of 5 - Customer Service: 5.0 out of 5 - Features: 4.8 out of 5 - Value for Money: 4.9 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: €119.00 Pricing details: Other, Per Month Free trial: No Free demo: No ### Features tab #### Highest rated features - Usage Tracking/Analytics: 4.6 rating - Performance Metrics: 4.8 rating - Customer Segmentation: 4.5 rating - Onboarding: 4.8 rating #### Lowest rated features - Health Score: 4.5 rating - Account Management: 4.7 rating - Third-Party Integrations: 4.7 rating - Engagement Tracking: 4.8 rating ### Gallery tab Ease of use: 4.9 out of 5 (17 reviews) ### Integrations tab Customerscore.io connects with 7+ software tools. [See all integrations](https://www.capterra.com/p/10025816/Customerscore-io/#integrations) #### Most popular integrations - HubSpot CRM: 5.0 rating - Stripe: 4.6 rating - SendGrid: 5.0 rating - Mixpanel: 5.0 rating - Chargebee: 4.3 rating - Segment: 4.0 rating - Amplitude: 4.0 rating --- Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. ## ChurnZero Rating: 4.7 out of 5 (129 reviews) Profile: [ChurnZero](https://www.capterra.com/p/157980/ChurnZero/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? ChurnZero is the platform and partner for customer growth. #### Rating breakdown - Ease of Use: 4.3 out of 5 - Customer Service: 4.9 out of 5 - Features: 4.4 out of 5 - Value for Money: 4.7 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $12000.00 Pricing details: Per Year Free trial: No Free demo: No ### Features tab #### Highest rated features - Activity Tracking: 5.0 rating - Customer Segmentation: 5.0 rating - Onboarding: 5.0 rating - Task Management: 4.8 rating #### Lowest rated features - Customer Management: 4.2 rating - API: 4.0 rating - Feedback Management: 4.0 rating - Revenue Management: 4.0 rating #### Feature-related review snippet Reviewer: Virginia B. Reviewer details: Insurance, 51-200 employees Published: March 15, 2022 > "I have a lot more to learn, and I have run into some roadblocks, but we have a great support team working with us that has guided me through my frustrations." ### Gallery tab Ease of use: 4.3 out of 5 (129 reviews) #### Related review snippet Reviewer: Des S. Reviewer details: Security and Investigations, 51-200 employees Published: October 15, 2025 > "It is incredibly flexible and configurable, allows a more holistic view of my data with stunning dashboards and their support / CSM team is incredible." ### Integrations tab ChurnZero connects with 33+ software tools. [See all integrations](https://www.capterra.com/p/157980/ChurnZero/#integrations) #### Most popular integrations - Slack: 5.0 rating - Salesforce Sales Cloud: 4.8 rating - Jira: 4.4 rating - Gmail: 4.8 rating - Zoho CRM: 4.3 rating - HubSpot CRM: 5.0 rating #### Integrations-related review snippet Reviewer: Verified Reviewer Reviewer details: Financial Services, 201-500 employees Published: October 22, 2020 > "Churnzero's easy implementation and integration with Salesforce is great." --- ## Thought Industries Rating: 4.6 out of 5 (80 reviews) Profile: [Thought Industries](https://www.capterra.com/p/142263/Thought-Industries/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? The Thought Industries platform helps companies onboard, train, and certify customers with engaging online learning. #### Rating breakdown - Ease of Use: 4.2 out of 5 - Customer Service: 4.4 out of 5 - Features: 4.2 out of 5 - Value for Money: 4.4 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: Not available Free trial: No Free demo: Yes ### Features tab #### Highest rated features - Customizable Branding: 5.0 rating - Engagement Tracking: 4.0 rating - Customizable Reports: 3.0 rating - Surveys & Feedback: 3.0 rating #### Lowest rated features - Third-Party Integrations: 2.0 rating #### Feature-related review snippet Reviewer: Yashovardhan J. Reviewer details: Education Management, 1,001-5,000 employees Published: February 13, 2023 > "The platform also offers a wide range of features and customizations which allow me to tailor my experience to meet my exact needs." ### Gallery tab Ease of use: 4.2 out of 5 (80 reviews) #### Related review snippet Reviewer: MrElonElon U. Reviewer details: Financial Services, 1,001-5,000 employees Published: April 21, 2026 > "In practice, it allows you to structure onboarding or client education like a real performance lever." ### Integrations tab Thought Industries connects with 31+ software tools. [See all integrations](https://www.capterra.com/p/142263/Thought-Industries/#integrations) #### Most popular integrations - Salesforce Sales Cloud: 4.4 rating - Zoom Workplace: 4.0 rating - Google Analytics 360: 5.0 rating - Webex Suite: 4.4 rating - Stripe: 4.0 rating - Zapier: 4.7 rating #### Integrations-related review snippet Reviewer: Verified Reviewer Reviewer details: Research, 501-1,000 employees Published: December 27, 2021 > "We haven't realised any benefits as yet, but we have realised there is extra software and API integrations we need to make, to get this to a position where it comfortably meets our requirements or even just in as good as position as what we left behind." --- ## Salesforce Starter Rating: 4.4 out of 5 (224 reviews) Profile: [Salesforce Starter](https://www.capterra.com/p/227088/Salesforce-Starter/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Customer relationship management tool that enables businesses to organize lead data, personalize email templates, and more. #### Rating breakdown - Ease of Use: 4.0 out of 5 - Customer Service: 4.1 out of 5 - Features: 4.2 out of 5 - Value for Money: 4.0 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $25.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Contact Management: 5.0 rating - Performance Metrics: 4.5 rating - CRM: 5.0 rating - Customer Management: 5.0 rating #### Lowest rated features - Customer Database: 4.0 rating - Health Score: 5.0 rating - Reporting/Analytics: 5.0 rating #### Feature-related review snippet Reviewer: Janet W. Reviewer details: Health, Wellness and Fitness, 51-200 employees Published: November 20, 2023 > "It was much more intuitive and easier to locate information." ### Gallery tab Ease of use: 4.0 out of 5 (224 reviews) #### Related review snippet Reviewer: Blerta K. Reviewer details: Education Management, 1-10 employees Published: April 28, 2026 > "The ability to have all student inquiries, follow-ups and enrollment conversation tracked all in a single location made my sales process feel more like a real process and not a collection of notes and memory." ### Integrations tab Salesforce Starter connects with 8+ software tools. [See all integrations](https://www.capterra.com/p/227088/Salesforce-Starter/#integrations) #### Most popular integrations - Dropbox: 3.0 rating - Docusign: 4.0 rating - Box: 4.4 rating - Zapier: 4.5 rating - ActiveCampaign: 4.6 rating - Dropbox Sign: 4.7 rating - PandaDoc: 4.5 rating - Nicereply: 4.7 rating --- ## Qiscus Rating: 4.4 out of 5 (7 reviews) Profile: [Qiscus](https://www.capterra.com/p/247726/Qiscus/) Visible tabs: Overview, Features, Gallery ### Overview tab #### What is this product about? It is a customer communications management solution that helps businesses manage customer data, leads, multi-channel messaging, etc. #### Rating breakdown - Ease of Use: 4.7 out of 5 - Customer Service: 4.1 out of 5 - Features: 4.0 out of 5 - Value for Money: 4.0 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: Not available Free trial: No Free demo: Yes ### Features tab #### Most popular features - Reporting/Analytics: Not available - Activity Tracking: Available - Health Score: Not available - Task Management: Not available - Customer Engagement: Available - Onboarding: Not available - Activity Dashboard: Not available - Collaboration Tools: Not available - Usage Tracking/Analytics: Not available - Account Alerts: Not available - Account Management: Not available - AI Copilot: Not available ### Gallery tab Ease of use: 4.7 out of 5 (7 reviews) --- ## Microcasting Rating: 4.8 out of 5 (4 reviews) Profile: [Microcasting](https://www.capterra.com/p/10007033/Microcasting/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? AI-powered Customer Experience Platform that helps CS teams scale support, speed adoption, and build lasting customer loyalty. #### Rating breakdown - Ease of Use: 4.5 out of 5 - Customer Service: 5.0 out of 5 - Features: 5.0 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $297.00 Pricing details: Flat Rate, Per Month Free trial: No Free demo: Yes ### Features tab #### Highest rated features - Collaboration Tools: 5.0 rating - Communication Management: 5.0 rating - Chat/Messaging: 4.0 rating - Knowledge Base Management: 4.0 rating ### Gallery tab Ease of use: 4.5 out of 5 (4 reviews) ### Integrations tab Microcasting connects with 1+ software tools. [See all integrations](https://www.capterra.com/p/10007033/Microcasting/#integrations) #### Most popular integrations - Stripe: 4.6 rating --- ## Helpfruit Rating: 4.6 out of 5 (11 reviews) Profile: [Helpfruit](https://www.capterra.com/p/209117/Helpfruit/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Helpfruit: fresh customer self-service software. Reduce email tickets and calls with AI chatbot, help pages and live chat. #### Rating breakdown - Ease of Use: 4.9 out of 5 - Customer Service: 4.9 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.8 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $149.00 Pricing details: Flat Rate, Per Month Free trial: Yes Free demo: Yes ### Features tab #### Most popular features - Reporting/Analytics: Available - Activity Tracking: Available - Health Score: Not available - Task Management: Not available - Customer Engagement: Available - Onboarding: Not available - Activity Dashboard: Available - Collaboration Tools: Available - Usage Tracking/Analytics: Available - Account Alerts: Not available - Account Management: Not available - AI Copilot: Not available ### Gallery tab Ease of use: 4.9 out of 5 (11 reviews) ### Integrations tab Helpfruit connects with 8+ software tools. [See all integrations](https://www.capterra.com/p/209117/Helpfruit/#integrations) #### Most popular integrations - Slack: 4.7 rating - WhatsApp: 4.7 rating - Microsoft Teams: 4.5 rating - Microsoft SharePoint: 4.4 rating - Instagram: 4.7 rating - Zapier: 4.7 rating - Marketo Engage: 4.3 rating - Messenger: 4.8 rating --- ## HubSpot Service Hub Rating: 4.4 out of 5 (191 reviews) Profile: [HubSpot Service Hub](https://www.capterra.com/p/182476/HubSpot-Service-Hub/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Service Hub is a cloud-based customer service software that helps teams scale their support and delight their customers efficiently. #### Rating breakdown - Ease of Use: 4.4 out of 5 - Customer Service: 4.5 out of 5 - Features: 4.1 out of 5 - Value for Money: 4.2 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $15.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: Yes ### Features tab #### Highest rated features - Knowledge Base Management: 4.3 rating - Contact Management: 5.0 rating - Reporting/Analytics: 4.6 rating - Customer Database: 4.5 rating #### Lowest rated features - Customer Management: 4.0 rating - Customizable Reports: 3.0 rating - Usage Tracking/Analytics: 3.0 rating - Customer Engagement: 4.0 rating ### Gallery tab Ease of use: 4.4 out of 5 (191 reviews) #### Related review snippet Reviewer: Liliana D. Reviewer details: Ranching, 11-50 employees Published: May 12, 2026 > "We use hubspot in the company I work for, it has been great to track sales and chat with the team on where we are at for that certain deal." ### Integrations tab HubSpot Service Hub connects with 100+ software tools. [See all integrations](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#integrations) #### Most popular integrations - Salesforce Sales Cloud: 4.0 rating - Zoom Workplace: 4.6 rating - Dropbox Sign: 4.7 rating - Intercom: 4.5 rating - WooCommerce: 4.5 rating - Dialpad AI Meetings: 4.5 rating #### Integrations-related review snippet Reviewer: Lillian G. Reviewer details: Hospital & Health Care, 10,001+ employees Published: August 16, 2023 > "Integration inside an organization is facilitated by the system's compatibility with other programs." --- ## Zoho Desk Rating: 4.5 out of 5 (2,213 reviews) Profile: [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Put customer service at the heart of your company. Make customers happier, agents more empowered, and your business healthier. #### Rating breakdown - Ease of Use: 4.4 out of 5 - Customer Service: 4.3 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Pros: - Integrated team collaboration tools - Customizable workflow automation features Cons: - Email integration limitations and glitches - Inconsistent performance and slow loading #### Starting price Starting price: $20.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: Yes ### Features tab #### Highest rated features - Knowledge Base Management: 4.6 rating - Real-Time Notifications: 4.6 rating - Email Management: 4.3 rating - Reporting/Analytics: 4.4 rating #### Lowest rated features - Customer Engagement: 3.0 rating - Activity Tracking: 3.8 rating - Customer Database: 3.8 rating - Customer Segmentation: 3.5 rating #### Feature-related review snippet Reviewer: Surjeet S. Reviewer details: Information Technology and Services, 201-500 employees Published: April 18, 2023 > "Zoho desk's User interface is intuitive and easy to use Also it provides valuable insights and reports that help me to make informed decision and continuosly improve my support operations." ### Gallery tab Ease of use: 4.4 out of 5 (2,213 reviews) #### Related review snippet Reviewer: Garcia L. Reviewer details: Printing, 51-200 employees Published: August 8, 2025 > "Zoho Desk simplifies support ticket handling and workflows with easy setup so that my team can monitor issues and respond to chat discussions with users effectively without the trouble of setup." ### Integrations tab Zoho Desk connects with 78+ software tools. [See all integrations](https://www.capterra.com/p/169505/Zoho-Desk/#integrations) #### Most popular integrations - Slack: 4.7 rating - Microsoft Teams: 4.7 rating - SurveyMonkey: 4.6 rating - Google Analytics 360: 4.7 rating - Zoho CRM: 4.7 rating - Zapier: 4.7 rating #### Integrations-related review snippet Reviewer: Katie Z. Reviewer details: Marketing and Advertising, Self-employed Published: March 30, 2026 > "Zoho Desk is affordable and easy to integrate in website and has easy to use tools within the Zoho Desk." --- ## Pipedrive Rating: 4.5 out of 5 (3,058 reviews) Profile: [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Customer relationship management solution that helps businesses with lead management, sales automation, email segmentation, and more. #### Rating breakdown - Ease of Use: 4.5 out of 5 - Customer Service: 4.4 out of 5 - Features: 4.3 out of 5 - Value for Money: 4.4 out of 5 #### Pros and cons based on reviews Pros: - Minimal learning curve for users - Highly visual sales pipeline management Cons: - Limited advanced reporting capabilities - Cumbersome search and filter options #### Starting price Starting price: $19.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Activity Dashboard: 4.0 rating - Contact Management: 4.0 rating - Reporting/Analytics: 3.0 rating - Workflow Management: 3.0 rating #### Feature-related review snippet Reviewer: Samuel B. Reviewer details: Information Services, 1-10 employees Published: September 3, 2024 > "Nice interface for business and prospects management" ### Gallery tab Ease of use: 4.5 out of 5 (3,058 reviews) #### Related review snippet Reviewer: Brett B. Reviewer details: Marketing and Advertising, 1-10 employees Published: July 14, 2026 > "Pipedrive gives you a clear visual view of your sales pipeline, makes it easy to manage opportunities and follow-ups, and helps you stay organized without the complexity and administrative burden that often come with larger CRMs." ### Integrations tab Pipedrive connects with 96+ software tools. [See all integrations](https://www.capterra.com/p/132666/Pipedrive/#integrations) #### Most popular integrations - Mailchimp: 4.5 rating - QuickBooks Online: 4.3 rating - Aircall: 4.2 rating - Proposify: 4.4 rating - Help Scout: 4.6 rating - Wishpond: 4.1 rating #### Integrations-related review snippet Reviewer: Verified Reviewer Reviewer details: Logistics and Supply Chain, 51-200 employees Published: November 12, 2024 > "The platform offers significant customization options, including automation, workflow management, integrated email, activity tracking, insights, and reporting." --- ## LiveAgent Rating: 4.7 out of 5 (1,787 reviews) Profile: [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Start for Free with LiveAgent and create amazing customer experiences with the ultimate customer success solution for all businesses. #### Rating breakdown - Ease of Use: 4.6 out of 5 - Customer Service: 4.7 out of 5 - Features: 4.6 out of 5 - Value for Money: 4.6 out of 5 #### Pros and cons based on reviews Pros: - Comprehensive omnichannel support tools - Efficient client interaction management Cons: - Frequent technical glitches and instability - Cumbersome and inconsistent email handling #### Starting price Starting price: $15.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Multi-Channel Communication: 5.0 rating - Reporting/Analytics: 5.0 rating - Real-Time Notifications: 4.9 rating - Chat/Messaging: 5.0 rating #### Lowest rated features - Collaboration Tools: 4.0 rating - Reporting & Statistics: 4.5 rating - Third-Party Integrations: 4.5 rating - Event Triggered Actions: 4.7 rating #### Feature-related review snippet Reviewer: Sanket Y. Reviewer details: Information Technology and Services, 10,001+ employees Published: March 27, 2026 > "I like how easy the interface is to use, even for people who are new to it." ### Gallery tab Ease of use: 4.6 out of 5 (1,787 reviews) #### Related review snippet Reviewer: Jacopo R. Reviewer details: Information Technology and Services, 1-10 employees Published: May 6, 2026 > "For us, it is an essential tool: it enables us to manage tickets, live chats, and client requests in a well-organised and professional manner." ### Integrations tab LiveAgent connects with 125+ software tools. [See all integrations](https://www.capterra.com/p/102188/LiveAgent/#integrations) #### Most popular integrations - Slack: 4.4 rating - Meta for Business: 4.4 rating - Twitter/X: 4.5 rating - Joomla: 4.2 rating - GetResponse: 4.2 rating - BigCommerce: 4.4 rating #### Integrations-related review snippet Reviewer: Carole K. Reviewer details: Higher Education, 11-50 employees Published: August 22, 2024 > "The integration with Zimbra is also a plus (although I could not test it in the free trial)" --- ## LiveChat Rating: 4.6 out of 5 (1,727 reviews) Profile: [LiveChat](https://www.capterra.com/p/62194/LiveChat/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? AI-based solution that helps businesses automate support, boosts sales, and enhances satisfaction across multiple channels. #### Rating breakdown - Ease of Use: 4.6 out of 5 - Customer Service: 4.6 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Pros: - Intuitive and simple interface - Efficient real-time communication Cons: - High cost for features - Occasional lag and connectivity issues #### Starting price Starting price: $25.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Engagement Tracking: 4.0 rating - Generative AI: 3.0 rating #### Feature-related review snippet Reviewer: Max D. Reviewer details: Hospitality, 51-200 employees Published: March 26, 2026 > "The interface is clean and intuitive, making it easy for both new and experienced user to navigate without much training." ### Gallery tab Ease of use: 4.6 out of 5 (1,727 reviews) #### Related review snippet Reviewer: Colleen P. Reviewer details: Non-Profit Organization Management, 11-50 employees Published: April 14, 2026 > "LiveChat allows us to connect with job seekers and community members in real time, making it easier to answer questions, provide guidance, and create a welcoming first point of contact." ### Integrations tab LiveChat connects with 121+ software tools. [See all integrations](https://www.capterra.com/p/62194/LiveChat/#integrations) #### Most popular integrations - Basecamp: 4.3 rating - Campaign Monitor by Marigold: 4.5 rating - Grasshopper: 4.3 rating - ProjectManager: 4.1 rating - Benchmark Email: 4.3 rating - LeadSquared: 4.3 rating #### Integrations-related review snippet Reviewer: Verified Reviewer Reviewer details: Marketing and Advertising, 501-1,000 employees Published: February 19, 2026 > "Very easy to use, minimal coding experience, seamless integration on website, decent internal reporting capabilities, great customer support with setting up and ongoing" --- ## Bitrix24 Rating: 4.2 out of 5 (999 reviews) Profile: [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Bitrix24 is a free customer success and customer relationship management platform used by 15 million businesses worldwide. #### Rating breakdown - Ease of Use: 4.0 out of 5 - Customer Service: 4.0 out of 5 - Features: 4.3 out of 5 - Value for Money: 4.2 out of 5 #### Pros and cons based on reviews Pros: - Integrated team communication tools - Comprehensive team collaboration platform Cons: - Delayed and limited customer support - Frequent bugs and technical issues #### Starting price Starting price: $69.00 Pricing details: Flat Rate, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Multi-Channel Communication: 5.0 rating - Contact Management: 4.7 rating - Customer Database: 5.0 rating - Customer Segmentation: 5.0 rating #### Lowest rated features - Reporting/Analytics: 3.5 rating - Task Management: 3.0 rating - Usage Tracking/Analytics: 3.0 rating - Activity Dashboard: 4.0 rating #### Feature-related review snippet Reviewer: Verified Reviewer Reviewer details: Non-Profit Organization Management, 11-50 employees Published: December 4, 2025 > "The user interace was mostly intuitive and easy to use." ### Gallery tab Ease of use: 4.0 out of 5 (999 reviews) #### Related review snippet Reviewer: Ramadhan A. Reviewer details: Education Management, 11-50 employees Published: June 25, 2026 > "Bitrix24 provides a comprehensive set of tools for collaboration, task management, communication, and workflow coordination in a single platform." ### Integrations tab Bitrix24 connects with 83+ software tools. [See all integrations](https://www.capterra.com/p/113540/Bitrix24/#integrations) #### Most popular integrations - Dropbox: 4.5 rating - Gmail: 4.7 rating - Docusign: 5.0 rating - Box: 4.4 rating - Google Calendar: 4.8 rating - Microsoft Outlook: 4.5 rating #### Integrations-related review snippet Reviewer: Verified Reviewer Reviewer details: Building Materials, 10,001+ employees Published: April 13, 2026 > "We can recommend viasocket as a convenient and flexible no/low-code solution for configuring integrations between business applications." --- ## EngageBay CRM Rating: 4.7 out of 5 (908 reviews) Profile: [EngageBay CRM](https://www.capterra.com/p/178819/EngageBay-Marketing/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? AI-powered all-in-one CRM for marketing, sales, and support — built to help small businesses grow faster. #### Rating breakdown - Ease of Use: 4.5 out of 5 - Customer Service: 4.8 out of 5 - Features: 4.6 out of 5 - Value for Money: 4.7 out of 5 #### Pros and cons based on reviews Pros: - Affordable all-in-one platform - Time-saving automation features Cons: - Occasional bugs and workflow disruptions - Email delivery and quota restrictions #### Starting price Starting price: $14.99 Pricing details: Per User, Per Month Free trial: No Free demo: No ### Features tab #### Highest rated features - Drag & Drop: 5.0 rating - Activity Dashboard: 5.0 rating - Communication Management: 5.0 rating - Contact Management: 5.0 rating #### Lowest rated features - Customer Database: 5.0 rating - Customizable Branding: 5.0 rating - Customizable Forms: 5.0 rating - Email Management: 5.0 rating #### Feature-related review snippet Reviewer: matt A. Reviewer details: Financial Services, 1-10 employees Published: February 17, 2025 > "Affordable, all-in-one CRM with great automation, intuitive interface, and responsive support." ### Gallery tab Ease of use: 4.5 out of 5 (908 reviews) #### Related review snippet Reviewer: Jason W. Reviewer details: Marketing and Advertising, 11-50 employees Published: September 24, 2025 > "The CRM pipeline management is straightforward and easy for the team to adopt, email segmentation and automation have improved our campaigns results noticeably, constant update the platform keeps improving without extra charge." ### Integrations tab EngageBay CRM connects with 32+ software tools. [See all integrations](https://www.capterra.com/p/178819/EngageBay-Marketing/#integrations) #### Most popular integrations - Google Drive: 4.9 rating - Mailchimp: 4.5 rating - Shopify: 4.5 rating - HubSpot CRM: 4.5 rating - Zendesk Suite: 4.4 rating - Zapier: 4.7 rating #### Integrations-related review snippet Reviewer: Nishant M. Reviewer details: Marketing and Advertising, 501-1,000 employees Published: August 9, 2024 > "Overall, EngageBay has significantly enhanced my productivity and efficiency with its excellent user interface and robust external integration options." --- ## TeamSupport Rating: 4.5 out of 5 (848 reviews) Profile: [TeamSupport](https://www.capterra.com/p/87908/TeamSupport/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? TeamSupport AI-driven Customer Success Software is built for B2B SaaS with workflows for onboarding, churn prevention & upsell motions. #### Rating breakdown - Ease of Use: 4.4 out of 5 - Customer Service: 4.5 out of 5 - Features: 4.3 out of 5 - Value for Money: 4.4 out of 5 #### Pros and cons based on reviews Pros: - Intuitive and adaptable interface - Comprehensive client management tools Cons: - Frequent slowdowns and downtime - Recurring bugs and system glitches #### Starting price Starting price: $45.00 Pricing details: Per User, Per Month Free trial: No Free demo: No ### Features tab #### Highest rated features - Collaboration Tools: 5.0 rating - Activity Tracking: 4.5 rating - Real-Time Notifications: 4.5 rating - Chat/Messaging: 4.0 rating #### Lowest rated features - Monitoring: 4.0 rating - Reporting/Analytics: 4.0 rating - Widgets: 4.0 rating - CRM: 5.0 rating #### Feature-related review snippet Reviewer: Verified Reviewer Reviewer details: Computer Software, 51-200 employees Published: February 18, 2023 > "So much user friendly to use the UI interface." ### Gallery tab Ease of use: 4.4 out of 5 (848 reviews) #### Related review snippet Reviewer: Stefan L. Reviewer details: Package/Freight Delivery, 11-50 employees Published: November 12, 2025 > "I appreciated how it unified all our support tickets – emails, chats, calls – into one system, which meant we were no longer juggling multiple inboxes and forgetting client-issues." ### Integrations tab TeamSupport connects with 40+ software tools. [See all integrations](https://www.capterra.com/p/87908/TeamSupport/#integrations) #### Most popular integrations - Mailchimp: 4.5 rating - Microsoft 365: 4.6 rating - Google Analytics 360: 4.7 rating - HubSpot CRM: 4.5 rating - Zapier: 4.7 rating - Meta for Business: 4.4 rating #### Integrations-related review snippet Reviewer: Kim J. Reviewer details: Information Technology and Services, 51-200 employees Published: September 18, 2020 > "Integration, history, all great!" --- ## eWay-CRM Rating: 4.5 out of 5 (824 reviews) Profile: [eWay-CRM](https://www.capterra.com/p/152769/eWay-CRM/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Turn your Microsoft 365 into a fully-fledged CRM with eWay-CRM. Use your CRM in Outlook, Teams, SharePoint, and other 365 apps. #### Rating breakdown - Ease of Use: 4.4 out of 5 - Customer Service: 4.6 out of 5 - Features: 4.3 out of 5 - Value for Money: 4.4 out of 5 #### Pros and cons based on reviews Pros: - Responsive customer support experience - Comprehensive sales process tracking Cons: - Frequent bugs and technical glitches - Occasional slowdowns and lag #### Starting price Starting price: $20.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Contact Management: 4.8 rating - Real-Time Notifications: 4.7 rating - Email Management: 5.0 rating - Collaboration Tools: 4.5 rating #### Lowest rated features - Activity Dashboard: 2.0 rating - Task Management: 3.0 rating - Third-Party Integrations: 3.0 rating - Customizable Reports: 4.0 rating #### Feature-related review snippet Reviewer: Tomas J. Reviewer details: Financial Services, 1-10 employees Published: November 12, 2024 > "eWay-CRM is a robust, feature-rich solution with strong Microsoft Outlook integration and high customization, adaptable to diverse business needs." ### Gallery tab Ease of use: 4.4 out of 5 (824 reviews) #### Related review snippet Reviewer: Peter M. A. Reviewer details: Electrical/Electronic Manufacturing, 1-10 employees Published: July 17, 2026 > "It extends Outlook in a useful way without unnecessary features like campaigns, sales trends (we have that in the ERP), etc. And it's great for managing projects—without going to extremes." ### Integrations tab eWay-CRM connects with 21+ software tools. [See all integrations](https://www.capterra.com/p/152769/eWay-CRM/#integrations) #### Most popular integrations - WordPress: 4.3 rating - Microsoft 365: 4.5 rating - TeamViewer ONE: 4.6 rating - QuickBooks Online: 4.3 rating - Zapier: 4.7 rating - Microsoft Outlook: 4.6 rating #### Integrations-related review snippet Reviewer: Tomas J. Reviewer details: Financial Services, 1-10 employees Published: November 12, 2024 > "eWay-CRM is a robust, feature-rich solution with strong Microsoft Outlook integration and high customization, adaptable to diverse business needs." --- ## Agile CRM Rating: 4.1 out of 5 (525 reviews) Profile: [Agile CRM](https://www.capterra.com/p/135148/Agile-CRM/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Agile CRM is a complete sales, marketing and service suite designed to let SMBs to sell and market like the Fortune 500. #### Rating breakdown - Ease of Use: 4.0 out of 5 - Customer Service: 4.0 out of 5 - Features: 4.1 out of 5 - Value for Money: 4.1 out of 5 #### Pros and cons based on reviews Pros: - Integrated marketing automation features - Centralized customer management tools Cons: - Frequent technical glitches and slow fixes - Unreliable and limited email functionality #### Starting price Starting price: $8.99 Pricing details: Per Feature Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Task Management: 4.0 rating - Social Media Integration: 3.0 rating #### Feature-related review snippet Reviewer: Verified Reviewer Reviewer details: Hospital & Health Care, 201-500 employees Published: May 23, 2023 > "It offers an intuitive interface, robust customization, advanced reporting, seamless integrations, powerful automation, mobile accessibility, and secure cloud storage." ### Gallery tab Ease of use: 4.0 out of 5 (525 reviews) #### Related review snippet Reviewer: Muadzam S. Reviewer details: Restaurants, 201-500 employees Published: November 20, 2025 > "It provides solid security and lets our team manage leads, tasks, and collaboration from one easy platform." ### Integrations tab Agile CRM connects with 33+ software tools. [See all integrations](https://www.capterra.com/p/135148/Agile-CRM/#integrations) #### Most popular integrations - Shopify: 4.5 rating - Stripe: 4.6 rating - Zapier: 4.7 rating - QuickBooks Online Advanced: 4.4 rating - SendGrid: 4.2 rating - RingCX: 4.2 rating - Wufoo: 4.4 rating - Stripe Billing: 4.7 rating - Plivo: 4.3 rating --- ## monday CRM Rating: 4.7 out of 5 (464 reviews) Profile: [monday CRM](https://www.capterra.com/p/245800/Monday-CRM/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? monday CRM enables revenue teams to improve efficiency at every stage of the customer journey. #### Rating breakdown - Ease of Use: 4.7 out of 5 - Customer Service: 4.6 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Pros: - Intuitive and accessible platform - Highly adaptable workflow customization Cons: - Costly for small teams #### Starting price Starting price: $12.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Contact Management: 4.6 rating - Activity Dashboard: 4.6 rating - Workflow Management: 4.8 rating - Reporting/Analytics: 4.5 rating #### Lowest rated features - Third-Party Integrations: 4.2 rating - Task Management: 4.4 rating - Customizable Reports: 4.5 rating - Activity Tracking: 4.7 rating #### Feature-related review snippet Reviewer: Simran G. Reviewer details: Real Estate, 11-50 employees Published: April 21, 2026 > "Incredibly easy to set up - within the space of 1 day you can quickly find your feet around monday crm and get it off the ground and in use, which doesn't often feel easy to do with CRM systems." ### Gallery tab Ease of use: 4.7 out of 5 (464 reviews) #### Related review snippet Reviewer: Simran G. Reviewer details: Real Estate, 11-50 employees Published: April 21, 2026 > "From start to finish we've slowly started bringing over our departments onto CRM - starting with customer success into sales & services and now events, it's honestly changed the way we operate our business and given us the chance to create visibility in areas that were siloed previously and allow us to join the dots up together much cleaner." ### Integrations tab monday CRM connects with 26+ software tools. [See all integrations](https://www.capterra.com/p/245800/Monday-CRM/#integrations) #### Most popular integrations - Google Drive: 4.8 rating - Slack: 4.8 rating - Microsoft Excel: 4.8 rating - Mailchimp: 4.7 rating - OneDrive: 4.5 rating - Shopify: 4.5 rating #### Integrations-related review snippet Reviewer: Verified Reviewer Reviewer details: Information Technology and Services, 1-10 employees Published: January 29, 2025 > "overall Monday CRM is great for integration for it's price range" --- ## Pipefy Rating: 4.6 out of 5 (323 reviews) Profile: [Pipefy](https://www.capterra.com/p/144848/Pipefy/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Automate Customer Satisfaction processes in minutes with ready-to-use templates. Try Pipefy for free. #### Rating breakdown - Ease of Use: 4.5 out of 5 - Customer Service: 4.6 out of 5 - Features: 4.4 out of 5 - Value for Money: 4.4 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $33.00 Pricing details: Per User, Per Month Free trial: No Free demo: No ### Features tab #### Highest rated features - Task Management: 5.0 rating - Collaboration Tools: 4.5 rating - Contact Management: 5.0 rating - Real-Time Notifications: 5.0 rating #### Lowest rated features - Activity Tracking: 4.0 rating - Onboarding: 4.0 rating - Workflow Management: 5.0 rating ### Gallery tab Ease of use: 4.5 out of 5 (323 reviews) #### Related review snippet Reviewer: Sheniga K. Reviewer details: Education Management, 11-50 employees Published: June 11, 2026 > "Pipefy provides a structured and process‑driven approach to managing workflows, making it particularly useful for standardising repetitive business processes." ### Integrations tab Pipefy connects with 142+ software tools. [See all integrations](https://www.capterra.com/p/144848/Pipefy/#integrations) #### Most popular integrations - Slack: 4.7 rating - Salesforce Sales Cloud: 4.0 rating - Mailchimp: 4.5 rating - GitHub: 4.8 rating - Google Calendar: 4.8 rating - Zendesk Suite: 4.4 rating #### Integrations-related review snippet Reviewer: Amir N. Reviewer details: Utilities, 11-50 employees Published: June 3, 2022 > "Their integration with Workato is seamless." --- ## Front Rating: 4.5 out of 5 (288 reviews) Profile: [Front](https://www.capterra.com/p/132901/Front/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Discover how 8,500+ businesses use Front to delight their customers, engage their teams, and build stronger businesses. #### Rating breakdown - Ease of Use: 4.5 out of 5 - Customer Service: 4.4 out of 5 - Features: 4.4 out of 5 - Value for Money: 4.1 out of 5 #### Pros and cons based on reviews Pros: - Intuitive and simple interface - Efficient email organization tools Cons: - High and inflexible pricing structure #### Starting price Starting price: $25.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Chat/Messaging: 4.7 rating - Collaboration Tools: 4.7 rating - Customer Management: 4.0 rating - Email Management: 5.0 rating #### Lowest rated features - Reporting/Analytics: 3.3 rating - Customer Segmentation: 1.0 rating - Performance Metrics: 1.0 rating - Activity Tracking: 3.0 rating #### Feature-related review snippet Reviewer: Clayton M. Reviewer details: Package/Freight Delivery, 51-200 employees Published: June 5, 2024 > "I found it to be very user friendly and intuitive." ### Gallery tab Ease of use: 4.5 out of 5 (288 reviews) #### Related review snippet Reviewer: Nancy W. Reviewer details: Leisure, Travel & Tourism, 11-50 employees Published: June 13, 2025 > "Being on the front line on customer services it assist in channeling communication directly to customers, creates a friendly platform to chat, send messages and files and engage the right agents on time." ### Integrations tab Front connects with 86+ software tools. [See all integrations](https://www.capterra.com/p/132901/Front/#integrations) #### Most popular integrations - Jira: 4.3 rating - Zoom Workplace: 4.6 rating - Asana: 4.5 rating - Gmail: 4.0 rating - Zoho CRM: 4.3 rating - Shopify: 4.5 rating #### Integrations-related review snippet Reviewer: Céline J. Reviewer details: Consumer Services, 51-200 employees Published: June 24, 2026 > "It also has very seamless integration capabilities with other software." --- ## Mixmax Rating: 4.6 out of 5 (236 reviews) Profile: [Mixmax](https://www.capterra.com/p/159470/Mixmax/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? The easiest-to-use sales engagement platform, helping revenue teams move away from spray and pray prospecting with AI. Now on Outlook. #### Rating breakdown - Ease of Use: 4.6 out of 5 - Customer Service: 4.4 out of 5 - Features: 4.6 out of 5 - Value for Money: 4.3 out of 5 #### Pros and cons based on reviews Pros: - Comprehensive feature-rich platform - Detailed real-time email tracking Cons: - Email management inconsistencies #### Starting price Starting price: $65.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Activity Tracking: 4.8 rating - Reporting/Analytics: 3.9 rating - Workflow Management: 4.3 rating - Reporting & Statistics: 4.3 rating #### Lowest rated features - CRM: 2.7 rating - Performance Metrics: 4.0 rating - Widgets: 4.5 rating - Contact Management: 5.0 rating ### Gallery tab Ease of use: 4.6 out of 5 (236 reviews) #### Related review snippet Reviewer: amit S. Reviewer details: Building Materials, 501-1,000 employees Published: November 6, 2024 > "It is great for tracking emails and scheduling, though the free version has limited features." ### Integrations tab Mixmax connects with 18+ software tools. [See all integrations](https://www.capterra.com/p/159470/Mixmax/#integrations) #### Most popular integrations - Google Drive: 4.8 rating - Slack: 5.0 rating - Trello: 4.5 rating - Salesforce Sales Cloud: 4.6 rating - Zoom Workplace: 4.5 rating - Gmail: 4.8 rating #### Integrations-related review snippet Reviewer: Fernando D. Reviewer details: Investment Management, 1-10 employees Published: November 20, 2023 > "It's really easy to set up and get it going since it integrates easily with Gmail." --- ## Issuetrak Rating: 4.6 out of 5 (205 reviews) Profile: [Issuetrak](https://www.capterra.com/p/16499/Issuetrak/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Issue tracking tool that helps manufacturing businesses automate quality control & customer service processes on a unified interface. #### Rating breakdown - Ease of Use: 4.4 out of 5 - Customer Service: 4.7 out of 5 - Features: 4.4 out of 5 - Value for Money: 4.6 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $876.00 Pricing details: Per User, Per Year Free trial: Yes Free demo: No ### Features tab #### Most popular features - Reporting/Analytics: Available - Activity Tracking: Available - Health Score: Not available - Task Management: Available - Customer Engagement: Available - Onboarding: Available - Activity Dashboard: Available - Collaboration Tools: Available - Usage Tracking/Analytics: Available - Account Alerts: Not available - Account Management: Not available - AI Copilot: Not available #### Feature-related review snippet Reviewer: Lonni C. Reviewer details: Logistics and Supply Chain, 201-500 employees Published: February 8, 2023 > "Easy to use and user friendly." ### Gallery tab Ease of use: 4.4 out of 5 (205 reviews) #### Related review snippet Reviewer: John D. Reviewer details: Environmental Services, 51-200 employees Published: July 13, 2025 > "Key strengths of Issuetrak lie in its powerful customization capabilities, allowing users to tailor everything from the dashboard to subcategories and workflows, complemented by exceptional customer service." ### Integrations tab Issuetrak connects with 10+ software tools. [See all integrations](https://www.capterra.com/p/16499/Issuetrak/#integrations) #### Most popular integrations - Slack: 4.7 rating - Microsoft 365: 5.0 rating - Gmail: 4.8 rating - Google Analytics 360: 4.7 rating - Zapier: 4.0 rating - Microsoft Azure: 4.6 rating - Microsoft Power BI: 4.6 rating - Okta: 4.7 rating - SendGrid: 4.2 rating --- ## NiceJob Rating: 4.9 out of 5 (203 reviews) Profile: [NiceJob](https://www.capterra.com/p/142037/NiceJob/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? NiceJob helps to increase repeat business and fight churn by capturing the voices of your satisfied customers. #### Rating breakdown - Ease of Use: 4.9 out of 5 - Customer Service: 4.9 out of 5 - Features: 4.8 out of 5 - Value for Money: 4.8 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $75.00 Pricing details: Flat Rate, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Reporting/Analytics: 4.7 rating - Monitoring: 4.0 rating - Customizable Templates: 5.0 rating - Activity Tracking: 4.5 rating #### Lowest rated features - CRM: 4.0 rating - Contact Management: 4.0 rating - Customer Experience Management: 4.0 rating - Performance Metrics: 4.0 rating ### Gallery tab Ease of use: 4.9 out of 5 (203 reviews) #### Related review snippet Reviewer: Radha S. Reviewer details: Legal Services, 51-200 employees Published: May 5, 2026 > "The platform streamlined the process of requesting reviews and automatically sharing them across key channels, which helped build credibility and improve online reputation with minimal effort." ### Integrations tab NiceJob connects with 32+ software tools. [See all integrations](https://www.capterra.com/p/142037/NiceJob/#integrations) #### Most popular integrations - Mailchimp: 4.5 rating - Zendesk Suite: 4.4 rating - Zapier: 5.0 rating - Housecall Pro: 5.0 rating - Meta for Business: 4.4 rating - Twitter/X: 4.5 rating #### Integrations-related review snippet Reviewer: Nikki M. Reviewer details: Consumer Services, Self-employed Published: March 30, 2023 > "Love that I can integrate Google!!" --- Page 1 of 5 ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Filter (200) Products: Sort By: Featured Partners * * * Plan Type Free Trial Popular 85% of professionals opt for a 30-day trial before the software purchase Other subsciption plans: Free Version Monthly Subscription Annual Subscription One-Time License Key Features All key features Popular We have selected the most important and critical features as defined by Capterra user reviews Account Alerts Account Management Activity Dashboard Activity Tracking AI Copilot Collaboration Tools Customer Engagement Generative AI Health Score NPS of Customers Onboarding Reporting/Analytics Revenue Management Task Management Usage Tracking/Analytics Deployment Cloud, SaaS, Web-Based Desktop Mac Desktop Windows Desktop Linux On-Premise Windows On-Premise Linux Desktop Chromebook Mobile Android Mobile iPhone Mobile iPad Related Software Category: [Customer Journey Mapping Tools Software](https://www.capterra.com/customer-journey-mapping-tools-software/)[Customer Retention Software](https://www.capterra.com/customer-retention-software/)[CRM Software](https://www.capterra.com/customer-relationship-management-software/)[Customer Experience Software](https://www.capterra.com/customer-experience-software/)[Contact Management Software](https://www.capterra.com/contact-management-software/)[Client Onboarding Software](https://www.capterra.com/client-onboarding-software/)