Customer Success Software

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What is Customer Success Software?

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Gainsight

by Gainsight

Our powerful platform was purpose built to turn disparate customer data from multiple sources into insights and action that drive measurable business outcomes for your clients. Gainsight's applications will help you programmatically drive client outcomes across all your customers segments. Our applications include Insights, Feedback, Collaboration, Engagement and Outcomes. Learn more about Gainsight

Gainsight turns data points into an actionable strategy for customer success, allowing you to increase retention and expand revenue. Learn more about Gainsight

SurveyMonkey CX is a turn-key NPS solution with powerful features designed to collect, understand, and act on your customer feedback. Trigger personalized surveys through multiple channels to increase response rates. Identify improvement areas using advanced analytics - from key driver analysis to industry benchmarks. Take action faster by quickly closing the loop with customers. Easily share insights with your team using custom reports, data exporting, and integrations. Learn more about SurveyMonkey CX

The best NPS solution for business. Get actionable insights to grow your business with SurveyMonkey CX. Learn more about SurveyMonkey CX

Natero

by Natero

Natero helps Customer Success Managers prevent churn, increase account expansion, and manage more customers with ease. Natero is the only Customer Success solution to combine predictive analytics, customer intelligence, and workflow management in a unified platform. This uniquely data-driven approach enables B2B software providers to proactively manage Customer Success and maximize customer lifetime value. Learn more about Natero

Powerful Customer Success Management platform for B2B SaaS. Learn more about Natero

Kilterly

by Kilterly

Kilterly is designed to reduce churn and optimize customer success management with easy-to-use tools that provide data-driven insight and automated customer outreach. Our software combines powerful proprietary survey and campaign management tools with integrations to software platforms you may already use to create a robust framework for measuring customer health, maximizing customer satisfaction, and enhancing revenue. Learn more about Kilterly

Kilterly simplifies customer success efforts through data-driven insight, alerts, and automated proactive communication tools. Learn more about Kilterly

Zoho Desk is a web-based customer service application that helps your company build stronger relationships with customers. With Zoho Desk, agents become more productive, managers become more impactful, and customers become more empowered. It's customizable, convenient to use, and it doesn't cost you a fortune. Part of Zoho's 30-strong suite of business software, Zoho Desk brings you the power to put customer service at the heart of your company. Learn more about Zoho Desk

Put customer service at the heart of your company. Make agents more productive, managers more impactful and customers more empowered. Learn more about Zoho Desk

HubSpot customer success software makes it easy to solve customer problems with speed, accuracy, and delight. It includes ticketing & automation to keep you organized; a knowledge base so customers can help themselves; live chat & bots for faster response times; customer feedback & survey tools so you can measure customer happiness; and reporting so you can continually improve. Sign up today, for free, and experience customer success software that makes both customers and reps happy. Learn more about HubSpot Service Hub

Keep your team organized, build proactive customer solutions, and keep a pulse on customer happiness with HubSpot Service Hub. Learn more about HubSpot Service Hub

Streamline customer conversations for sales, support and onboarding. Acquire is a scalable suite of tools equipping your agents with no-download interactive co-browse, live chat, chatbot, video & voice calling. Web and in-app - guide your customers in real time to reduce churn and increase conversion. Get started with our 14 day free trial or request a demo! Learn more about Acquire

Web & in-app real-time customer communication software for sales, support and onboarding. Co-browse, live chat, chatbot, video & voice. Learn more about Acquire

Scale your customer success without hiring more support staff. Elevio is a self-service platform that makes it easy for customers to get the right support content, when and where they need it - so you can increase retention and conversion rates, while lowering support loads. We even integrate with other support tools for a seamless, all-in-one customer experience. Join more than 500 companies such as Atlassian, Heap, Adroll and Dell, using Elevio to help customers succeed. Learn more about elevio

Elevio is a self-service platform makes it easy to scale your customer success without hiring more support staff. Learn more about elevio

TaskRay

by Bracket Labs

TaskRay is more than project management. We are the first-class solution for onboarding customers at scale in Salesforce. TaskRay helps businesses onboard customers faster and more efficiently. By using TaskRays templating and automation functions high tech, SaaS, Wealth Management, Manufacturing, and Franchising businesses can build systems that scale whether they have 100 customers or 10,000 customers. And, it also functions wonderfully as a full-suite project management solution. Learn more about TaskRay

TaskRay: More Than Project Management TaskRay is the first-class solution for onboarding customers at scale in Salesforce. Learn more about TaskRay

CloudTalk

by CloudTalk

CloudTalk is full featured cloud based call center solution, ready to use in minute. CloudTalk helps smart companies deliver exceptional customer support & boost their sales. Whether you employ several busy agents or handle phone calls rather rarely, CloudTalk will fully adapt to your needs and size of your business. Integration into your favourite Helpdesk, E-commerce or CRM solutions. Instant access to phone numbers from more than 60 countries. Feel free to try CloudTalk in action for free. Learn more about CloudTalk

CloudTalk is a cloud-based phone system for support and sales teams. We make calling easy and fun! Get your free trial today! Learn more about CloudTalk

Front is the customer success software for happy customers and happy teams. With Front, you can manage all your customer conversations in one place ¿ email, group email like success@, SMS text message, live chat, and more. Access Salesforce or CRM data directly in your inbox, so you have the context you need to reply, and your apps instantly stay up-to-date. Give personalized responses with email templates and mail merge. Learn more about Front App

Front is the customer success software that brings email, group email like success@, SMS texts, live chats and more in one inbox. Learn more about Front App

Thought Industries

by Thought Industries

The Thought Industries award-winning Customer Learning Platform helps software companies onboard, train, and certify customers on products and services with online learning. The platform enables businesses to scale customer onboarding with white-labeled learning environments, embed training directly in your software, measure learner engagement, and offer certifications for completion. It's a complete end-to-end suite enabling businesses to serve customers across the entire lifecycle. Learn more about Thought Industries

The Thought Industries' Customer Learning Platform helps software companies onboard, train, and certify customers with online learning. Learn more about Thought Industries

CFN Insight

by CustomerFirst Now

Customer Journey Mapping Innovation Award for 2018 was presented to CFN Insight, the leading journey mapping platform to help companies track, manage, and enhance their customers journey. CX is becoming the most important brand differentiator and indicator of long-term company success. Beyond simple journey maps, CFN Insight helps companies identify, prioritize, manage, and execute the most impactful actions that help companies deliver market-leading experiences and improved financial outcomes. Learn more about CFN Insight

Helps you deliver a great customer experience through customer journey visualizations, team collaboration, and powerful reporting. Learn more about CFN Insight

Zendesk builds customer success software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Learn more about Zendesk

Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms. Learn more about Zendesk

----> Built for service businesses (B2C), SaaS, & agencies. NiceJob is the easiest way to increase customer loyalty + create advocates by getting them to recommend you to all their friends via online reviews. Like referrals only 1000x better. See who your biggest fans are + identify and nurture opportunities for repeat business & upsells. No contracts, 14-day free trial, then just $75/month. ----> Learn more at get.nicejob.co <---- Learn more about NiceJob

----> The easiest way to increase customer loyalty + create advocates. Identify & nurture repeat sales opportunities. Try it free! Learn more about NiceJob

Armatic

by Armatic

Armatic connects support and success teams with every department in the organization for improved customer insights. Customer success and support teams improve NPS scores with Armatic. Solve customer issues quickly! Do you need to issue a refund to a customer, but it requires approval from your success lead? No problem Armatic's workflow process allows for any type of approval rule to quickly resolve customer issues and involve your whole team. Learn more about Armatic

Armatic connects support and success teams with every department in the organization for improved customer insights. Learn more about Armatic

Bitrix24 #1 FREE customer success and customer relationship management platform used by 4 million businesses worldwide. It is available in cloud or on-premise with open source code access. Unlimited leads, deals, contacts, companies, quotes, invoices and appointment scheduling. The free plan also comes with email marketing and telephony. Advanced versions have sales and marketing automation, bulk SMS, campaign management and support for multiple pipelines. Available in 12 different languages. Learn more about Bitrix24

Bitrix24 free customer success and customer relationship management platform used by 4 million businesses worldwide. Cloud/open source. Learn more about Bitrix24

Agile CRM Customer Success Software - Provide superior customer service and maintain satisfied customers over the long term. Agile CRM enables businesses to provide a more personalized customer support experience. With a host of powerful help desk automation features at your fingertips, you will better understand your customers so you can be there to assist when they need you most. Learn more about Agile CRM

Agile CRM is a complete sales, marketing and service suite designed to let SMBs to sell and market like the Fortune 500. Learn more about Agile CRM

Focus on Relationships, Not Records with Copper and Google. The only CRM built for, used by, and recommended by Google. Learn more about Copper

Focus on Relationships, Not Records with Copper and Google. The only CRM built for, used by, and recommended by Google. Learn more about Copper

Preferred Patron Loyalty

by Preferred Market Solutions

Run your own branded loyalty and rewards program where you own ALL your data! Web, Tablet, Mobile and PC interfaces available. Learn more about Preferred Patron Loyalty

Run your own branded loyalty and rewards program where you own ALL your data! Web, Tablet, Mobile and PC interfaces available. Learn more about Preferred Patron Loyalty

ChurnZero

by ChurnZero

ChurnZero's customer success platform helps businesses fight churn via data integrations, health scores, automation, NPS and much more! Learn more about ChurnZero

ChurnZero's customer success platform helps businesses fight churn via data integrations, health scores, automation, NPS and much more! Learn more about ChurnZero

Multichannel cloud contact center solution designed to help organizations streamline their sales, marketing, and service initiatives. Learn more about Cloud Call Center

Multichannel cloud contact center solution designed to help organizations streamline their sales, marketing, and service initiatives. Learn more about Cloud Call Center

Userpilot

by Userpilot

Userpilot helps product, UX & customer success teams increase user adoption through behavior driven product experiences. Code-Free. Learn more about Userpilot

Userpilot helps product, UX & customer success teams increase user adoption through behavior driven product experiences. Code-Free. Learn more about Userpilot

Liveoak

by Liveoak Technologies

Liveoak Technologies. We get virtual business done. Learn more about Liveoak

Liveoak Technologies. We get virtual business done. Learn more about Liveoak

The Value Management Office (VMO) empowers sales and marketing professionals to convey the unique value of their products and services. Learn more about Value Management Office

The Value Management Office (VMO) empowers sales and marketing professionals to convey the unique value of their products and services. Learn more about Value Management Office

UXPressia

by UXPressia

An online platform for building an outstanding user experience via customer journey mapping, personas and impact mapping techniques. Learn more about UXPressia

An online platform for building an outstanding user experience via customer journey mapping, personas and impact mapping techniques. Learn more about UXPressia

Magentrix provides Portals that allow companies to extend existing investments in Salesforce CRM to their partners and customers. Learn more about Magentrix Customer Success

Magentrix provides Portals that allow companies to extend existing investments in Salesforce CRM to their partners and customers. Learn more about Magentrix Customer Success

Bolstra is ideal for medium sized to large enterprise B2B companies who have recurring revenue streams and deliver high value services Learn more about Bolstra

Bolstra is ideal for medium sized to large enterprise B2B companies who have recurring revenue streams and deliver high value services Learn more about Bolstra

Cloud-based customer on boarding solution that assists firms with customer segmentation, task scheduling and customized reporting. Learn more about Taskfeed

Cloud-based customer on boarding solution that assists firms with customer segmentation, task scheduling and customized reporting. Learn more about Taskfeed

AppsForOps Timeline is a game changing Customer Success software platform. Learn more about AppsForOps Timeline

AppsForOps Timeline is a game changing Customer Success software platform. Learn more about AppsForOps Timeline

Exceed

by Intellum

Intellum's Exceed LMS is the first Open Asset Learning Management System on the market. Learn more about Exceed

Intellum's Exceed LMS is the first Open Asset Learning Management System on the market. Learn more about Exceed

Skilljar

by Skilljar

Skilljar's cloud-based, mobile-responsive learning management system (LMS) enables businesses to scale customer and partner training. Learn more about Skilljar

Skilljar's cloud-based, mobile-responsive learning management system (LMS) enables businesses to scale customer and partner training. Learn more about Skilljar

Totango is a customer success platform that drives action and focus for teams and predictable results for management. Learn more about Totango

Totango is a customer success platform that drives action and focus for teams and predictable results for management. Learn more about Totango

Planhat

by Planhat

Customer success platform that helps bring all customer data together in one place to understand user behavior & improve interactions. Learn more about Planhat

Customer success platform that helps bring all customer data together in one place to understand user behavior & improve interactions. Learn more about Planhat

Salesmachine

by Salesmachine

Salesmachine monitors your customer health and activity so you can focus on the right customers at the right time. Learn more about Salesmachine

Salesmachine monitors your customer health and activity so you can focus on the right customers at the right time. Learn more about Salesmachine

inSided

by inSided

Scaling B2B Software customer success & support by turning your support area into a self-service experience. Learn more about inSided

Scaling B2B Software customer success & support by turning your support area into a self-service experience. Learn more about inSided

Picnic

by PUG Interactive

Large community enterprise solution built by veteran video game designers. High-performance engagement, recognition, loyalty. Learn more about Picnic

Large community enterprise solution built by veteran video game designers. High-performance engagement, recognition, loyalty. Learn more about Picnic

ClientSuccess

by ClientSuccess

ClientSuccess is a customer success software platform that helps SaaS companies retain and grow their customer base. Learn more about ClientSuccess

ClientSuccess is a customer success software platform that helps SaaS companies retain and grow their customer base. Learn more about ClientSuccess

VeriShow

by HBR Labs

VeriShow's sales technology provides everything a salesperson needs to connect, present and close with prospects online. Learn more about VeriShow

VeriShow's sales technology provides everything a salesperson needs to connect, present and close with prospects online. Learn more about VeriShow

CXM

by Creedenz Solutions

Dynamic and Flexible CRM+ solution that can adapted to meet your growing business needs faster and for less than all other vendors Learn more about CXM

Dynamic and Flexible CRM+ solution that can adapted to meet your growing business needs faster and for less than all other vendors Learn more about CXM

STAMP

by Stonegate Advisors

STAMP is a B2B Customer Success Platform that determines how well you are delivering on the needs of your most important customers. Learn more about STAMP

STAMP is a B2B Customer Success Platform that determines how well you are delivering on the needs of your most important customers. Learn more about STAMP

The Most Powerful Customer Success Software. Learn more about Amity

The Most Powerful Customer Success Software. Learn more about Amity

UserIQ

by UserIQ

UserIQ is a Customer Growth Platform that empowers SaaS companies to foster growth beyond the funnel. Learn more about UserIQ

UserIQ is a Customer Growth Platform that empowers SaaS companies to foster growth beyond the funnel. Learn more about UserIQ

SatisMeter

by SatisMeter

SatisMeter identifies unhappy customers in your web and mobile apps, or via email. Learn more about SatisMeter

SatisMeter identifies unhappy customers in your web and mobile apps, or via email. Learn more about SatisMeter

Akita

by Akita

A full-featured Customer Success Management platform that helps you reduce churn and increase revenue from your existing customer base. Learn more about Akita

A full-featured Customer Success Management platform that helps you reduce churn and increase revenue from your existing customer base. Learn more about Akita

CustomerGauge

by CustomerGauge

Net promoter software that helps increase customer retention, measure and improve customer satisfaction and loyalty. Learn more about CustomerGauge

Net promoter software that helps increase customer retention, measure and improve customer satisfaction and loyalty. Learn more about CustomerGauge

MindTouch

by MindTouch

Transform your product and help content into a customer engagement channel that increases web traffic, drives sales, & improves support Learn more about MindTouch

Transform your product and help content into a customer engagement channel that increases web traffic, drives sales, & improves support Learn more about MindTouch

Boostopia

by Boostopia

Improving the customer experience and turning support into a revenue-generating channel for B2C companies. Learn more about Boostopia

Improving the customer experience and turning support into a revenue-generating channel for B2C companies. Learn more about Boostopia

Churnly

by Churnly Technologies

Artificial Intelligence that predicts which customers you'll lose, and why. Learn more about Churnly

Artificial Intelligence that predicts which customers you'll lose, and why. Learn more about Churnly

ConfirmKit

by ConfirmKit

User research and customer development platform that helps companies of all sizes to learn from their users. Learn more about ConfirmKit

User research and customer development platform that helps companies of all sizes to learn from their users. Learn more about ConfirmKit

Predictive analytics solution for monitoring customers and identifying risks of churn and the best time to intervene to prevent it. Learn more about Customer Success Optimizer

Predictive analytics solution for monitoring customers and identifying risks of churn and the best time to intervene to prevent it. Learn more about Customer Success Optimizer

CustomerSuccessBox

by CustomerSuccessBox

Actionable customer success platform for B2B SaaS. Drive product adoption, reduce churn, manage CSM portfolio, increase LTV & more. Learn more about CustomerSuccessBox

Actionable customer success platform for B2B SaaS. Drive product adoption, reduce churn, manage CSM portfolio, increase LTV & more. Learn more about CustomerSuccessBox

eatNgage

by eatNgage

A solution facilitating remote business lunch meetings with your prospects or clients through smart automated invitation pages. Learn more about eatNgage

A solution facilitating remote business lunch meetings with your prospects or clients through smart automated invitation pages. Learn more about eatNgage

Customer success software that provides organizational mapping, collaboration with team members, custom playbooks and templates. Learn more about Kapta

Customer success software that provides organizational mapping, collaboration with team members, custom playbooks and templates. Learn more about Kapta

Leni

by Lymbyc

World's first Virtual Analyst that is available to business users 24*7 and can answer simple/complex data related queries in real time Learn more about Leni

World's first Virtual Analyst that is available to business users 24*7 and can answer simple/complex data related queries in real time Learn more about Leni

letzNav

by letzNav

Product adoption solution that offers real-time guidance and support within enterprise applications for your customers and employees. Learn more about letzNav

Product adoption solution that offers real-time guidance and support within enterprise applications for your customers and employees. Learn more about letzNav

Pega Customer Service allows the enterprise to anticipate needs and deliver a personalized service experience for every customer. Learn more about Pega Customer Service

Pega Customer Service allows the enterprise to anticipate needs and deliver a personalized service experience for every customer. Learn more about Pega Customer Service

Customer self-service software that enables you to manage both online content & correspondence through a single process. Learn more about Prescience for Self-Service

Customer self-service software that enables you to manage both online content & correspondence through a single process. Learn more about Prescience for Self-Service

A tool that records user session on the browser on client's website. This helps further product improvement and for analysis purposes. Learn more about ReplayMonster

A tool that records user session on the browser on client's website. This helps further product improvement and for analysis purposes. Learn more about ReplayMonster

sensedata

by sensedata

Customer success is inherently valuable to your companies growth. Help make it easy for both your customers and your reps! Learn more about sensedata

Customer success is inherently valuable to your companies growth. Help make it easy for both your customers and your reps! Learn more about sensedata

Improve your customers journey by allowing them to call you in 1 click from your website with 1 click. Receive those contextual calls. Learn more about SnapCall

Improve your customers journey by allowing them to call you in 1 click from your website with 1 click. Receive those contextual calls. Learn more about SnapCall

Strikedeck

by Strikedeck

Customer success platform with real-time customer segmentation and prioritization, playbooks, and customer success planning tools. Learn more about Strikedeck

Customer success platform with real-time customer segmentation and prioritization, playbooks, and customer success planning tools. Learn more about Strikedeck

Success4

by Success4

AI driven customer success management with built in customer success scores. Learn more about Success4

AI driven customer success management with built in customer success scores. Learn more about Success4

SUPERLINK

by Croosing

Ensure clients satisfaction and achieve your business objectives - by executing the best scenarios across your website. Learn more about SUPERLINK

Ensure clients satisfaction and achieve your business objectives - by executing the best scenarios across your website. Learn more about SUPERLINK

Vitally

by Vitally

Analytics-focused platform for B2B SaaS companies to measure & optimize trial conversions, subscriptions, and customer success. Learn more about Vitally

Analytics-focused platform for B2B SaaS companies to measure & optimize trial conversions, subscriptions, and customer success. Learn more about Vitally

Keep the customers you've earned. With our automated features, Weav offers detours to prevent cancels, recovers payments & more. Learn more about Weav

Keep the customers you've earned. With our automated features, Weav offers detours to prevent cancels, recovers payments & more. Learn more about Weav

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What is Customer Success Software?

Customer Success software helps companies ensure that their clients achieve the outcomes intended by these companies (such as customer retention and satisfaction).


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