Customer Success Software

Find the best Customer Success Software for your business. Compare product reviews and features to build your list.

What is Customer Success Software?

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Why Capterra is free

Our powerful platform was purpose built to turn disparate customer data from multiple sources into insights and action that drive measurable business outcomes for your clients. Gainsight's applications will help you programmatically drive client outcomes across all your customers segments. Our applications include Insights, Feedback, Collaboration, Engagement and Outcomes. Learn more about Gainsight

Gainsight turns data points into an actionable strategy for customer success, allowing you to increase retention and expand revenue. Learn more about Gainsight

Copper

by Copper (formerly ProsperWorks)

Copper (formerly ProsperWorks CRM) is the #1 CRM for Customer Success G Suite users. Copper CRM seamlessly integrates with G Suite, gets rid of manual data entry, and is super easy to use. If you can use Gmail, you'll know how to use Copper. Join the over 12,000 customers love using Copper and start selling more with the CRM teams love to use, today. Learn more about Copper

Focus on Relationships, Not Records with Copper and Google. The only CRM built for, used by, and recommended by Google. Learn more about Copper

Liveoak

by Liveoak Technologies

Use Liveoaks secure conferencing and collaboration platform to engage customers, provide live assistance and complete more digital transactions. Liveoak makes it easier for your remote customers to do business with your organization. Liveoak provides tools for remote customer engagement, onboarding and transactions for the financial services, banking, credit union and insurance industries.The Liveoak conferencing platform recreates the power of a face-to-face interaction for remote customers. Learn more about Liveoak

Keeping the human element in the digital customer experience. Live conferencing + Real-time collaboration + Identity IDV + eSignature Learn more about Liveoak

Scale your customer success without hiring more support staff. Elevio is a self-service platform that makes it easy for customers to get the right support content, when and where they need it - so you can increase retention and conversion rates, while lowering support loads. We even integrate with other support tools for a seamless, all-in-one customer experience. Join more than 500 companies such as Atlassian, Heap, Adroll and Dell, using Elevio to help customers succeed. Learn more about elevio

Elevio is a self-service platform makes it easy to scale your customer success without hiring more support staff. Learn more about elevio

Five9 uses Practical AI to create personalized, omnichannel customer experiences over the phone, web, chat, email, mobile and social to set your agents and customers up for success. Use customer intent data and intelligent routing to get your customers to the right agent. Provide intuitive self-service options with real-time natural language processing. Automatically sync interactions to your CRM. Monitor/coach agents and report on performance in real-time. See why 2000+ customers trust Five9. Learn more about Five9

Cloud Contact Center Software - Inbound, Outbound, ACD, IVR, Skill-based Routing, Dialers, Chat, Call Recording, and CRM Integrations. Learn more about Five9

Thought Industries

by Thought Industries

The Thought Industries award-winning Learning Business Platform is helping for-profit training organizations, software companies, consulting firms, associations, CEU providers, and more drive revenue and scale learning operations. The platform enables businesses to create customized, white-labeled learning environments, author and create powerful learning experiences, and monetize courseware with integrated commerce and licensing capabilities - all from a consolidated cloud-based solution. Learn more about Thought Industries

The Thought Industries award-winning Learning Business Platform is helping for-profit businesses drive revenue and scale operations. Learn more about Thought Industries

Front is the customer success software for happy customers and happy teams. With Front, you can manage all your customer conversations in one place ¿ email, group email like success@, SMS text message, live chat, and more. Access Salesforce or CRM data directly in your inbox, so you have the context you need to reply, and your apps instantly stay up-to-date. Give personalized responses with email templates and mail merge. Learn more about Front

Front is the customer success software that brings email, group email like success@, SMS texts, live chats and more in one inbox. Learn more about Front

Blue enterprise-class survey software supports all your organization¿s online feedback management initiatives including customer success surveys. Through its unequaled integration capabilities and full automation, Blue will get you the information you need to maximize customer success and add lifetime value. Learn more about Blue Enterprise Surveys

Leverage Blue Surveys software to support stakeholder engagement. Ranked #1 for automation, accessibility, flexibility, and reporting. Learn more about Blue Enterprise Surveys

----> Built for service businesses (B2C), SaaS, & agencies. NiceJob is the easiest way to increase customer loyalty + create advocates by getting them to recommend you to all their friends via online reviews. Like referrals only 1000x better. See who your biggest fans are + identify and nurture opportunities for repeat business & upsells. No contracts, 14-day free trial, then just $75/month. ----> Learn more at get.nicejob.co <---- Learn more about NiceJob

----> The easiest way to increase customer loyalty + create advocates. Identify & nurture repeat sales opportunities. Try it free! Learn more about NiceJob

Picnic

by Pug Pharm Productions

Since 2008, our award-winning Picnic platform remains the world's most advanced system created by experienced video game designers to drive community participation, recognition, loyalty and engagement. Picnic includes a full suite of enterprise gamification and activity modules including individual and team quests, points, badges, leaderboards, levelling, collaboration, competition, item gameplay, collection challenges, and social experience such as social login, sharing, voting, and more. Learn more about Picnic

The only gamification platform created by experienced video game designers to drive community engagement, recognition, and loyalty. Learn more about Picnic

Customer Success - powered by being in the know. Next level visibility on customer activity spanning your organisation's people, processes and systems. Easily see the whole picture and act on what matters most. View a timeline of all customer activity right in your Outlook inbox. Activity could include emails, calls, tasks, notes and data flowing in from any of your existing systems: your sales, marketing, customer support systems and more. Learn more about AppsForOps Timeline

AppsForOps Timeline is a game changing Customer Success software platform. Learn more about AppsForOps Timeline

Agile CRM Customer Success Software - Provide superior customer service and maintain satisfied customers over the long term. Agile CRM enables businesses to provide a more personalized customer support experience. With a host of powerful help desk automation features at your fingertips, you will better understand your customers so you can be there to assist when they need you most. Learn more about Agile CRM

Agile CRM is a complete sales, marketing and service suite designed to let SMBs to sell and market like the Fortune 500. Learn more about Agile CRM

Preferred Patron Loyalty

by Preferred Market Solutions

Run your own branded loyalty and rewards program where you own ALL your data! Web, Tablet, Mobile and PC interfaces available. Learn more about Preferred Patron Loyalty

Run your own branded loyalty and rewards program where you own ALL your data! Web, Tablet, Mobile and PC interfaces available. Learn more about Preferred Patron Loyalty

ChurnZero

by ChurnZero

ChurnZero's customer success platform helps businesses fight churn via data integrations, health scores, automation, NPS and much more! Learn more about ChurnZero

ChurnZero's customer success platform helps businesses fight churn via data integrations, health scores, automation, NPS and much more! Learn more about ChurnZero

Multichannel cloud contact center solution designed to help organizations streamline their sales, marketing, and service initiatives. Learn more about Cloud Call Center

Multichannel cloud contact center solution designed to help organizations streamline their sales, marketing, and service initiatives. Learn more about Cloud Call Center

Magentrix Customer Success increases engagement, productivity and revenues. Deliver superior customer service while reducing costs. Learn more about Magentrix Customer Success

Magentrix Customer Success increases engagement, productivity and revenues. Deliver superior customer service while reducing costs. Learn more about Magentrix Customer Success

UXPressia

by UXPressia

An online platform for building an outstanding user experience via customer journey mapping, personas and impact mapping techniques. Learn more about UXPressia

An online platform for building an outstanding user experience via customer journey mapping, personas and impact mapping techniques. Learn more about UXPressia

Customer Onboarding Project Management for Salesforce Learn more about Taskfeed

Customer Onboarding Project Management for Salesforce Learn more about Taskfeed

Exceed

by Intellum

Intellum's Exceed LMS is the first Open Asset Learning Management System on the market. Learn more about Exceed

Intellum's Exceed LMS is the first Open Asset Learning Management System on the market. Learn more about Exceed

Skilljar

by Skilljar

Skilljar's cloud-based, mobile-responsive learning management system (LMS) enables businesses to scale customer and partner training. Learn more about Skilljar

Skilljar's cloud-based, mobile-responsive learning management system (LMS) enables businesses to scale customer and partner training. Learn more about Skilljar

Planhat

by Planhat

Customer Success can be chaotic. Simplify your work, save time and build value with Europe's leading Customer Success platform. Learn more about Planhat

Customer Success can be chaotic. Simplify your work, save time and build value with Europe's leading Customer Success platform. Learn more about Planhat

Salesmachine

by Salesmachine

Salesmachine monitors your customer health and activity so you can focus on the right customers at the right time. Learn more about Salesmachine

Salesmachine monitors your customer health and activity so you can focus on the right customers at the right time. Learn more about Salesmachine

Totango

by Totango

Totango is a customer success platform that drives action and focus for teams and predictable results for management. Learn more about Totango

Totango is a customer success platform that drives action and focus for teams and predictable results for management. Learn more about Totango

Userlane

by Userlane

User onboarding automation and optimization for a great CX which leads to higher conversion, engagement & retention without any coding. Learn more about Userlane

User onboarding automation and optimization for a great CX which leads to higher conversion, engagement & retention without any coding. Learn more about Userlane

VeriShow

by HBR Labs

VeriShow's sales technology provides everything a salesperson needs to connect, present and close with prospects online. Learn more about VeriShow

VeriShow's sales technology provides everything a salesperson needs to connect, present and close with prospects online. Learn more about VeriShow

CXM

by Creedenz Solutions

Dynamic and Flexible CRM+ solution that can adapted to meet your growing business needs faster and for less than all other vendors Learn more about CXM

Dynamic and Flexible CRM+ solution that can adapted to meet your growing business needs faster and for less than all other vendors Learn more about CXM

ClientSuccess

by ClientSuccess

ClientSuccess is a customer success software platform that helps SaaS companies retain and grow their customer base. Learn more about ClientSuccess

ClientSuccess is a customer success software platform that helps SaaS companies retain and grow their customer base. Learn more about ClientSuccess

The Most Powerful Customer Success Software. Learn more about Amity

The Most Powerful Customer Success Software. Learn more about Amity

STAMP

by Stonegate Advisors

Customer success platform that helps you systematically obtain the voice of the customer. Learn more about STAMP

Customer success platform that helps you systematically obtain the voice of the customer. Learn more about STAMP

UserIQ

by UserIQ

UserIQ is a Customer Growth Platform that empowers SaaS companies to foster growth beyond the funnel. Learn more about UserIQ

UserIQ is a Customer Growth Platform that empowers SaaS companies to foster growth beyond the funnel. Learn more about UserIQ

UserGuiding

by Ynot Partners

Helps companies improve product adoption by designing interactive guides and help pages without coding. Learn more about UserGuiding

Helps companies improve product adoption by designing interactive guides and help pages without coding. Learn more about UserGuiding

Akita

by Akita

A full-featured Customer Success Management platform that helps you reduce churn and increase revenue from your existing customer base. Learn more about Akita

A full-featured Customer Success Management platform that helps you reduce churn and increase revenue from your existing customer base. Learn more about Akita

CustomerGauge

by CustomerGauge

Net promoter software that helps increase customer retention, measure and improve customer satisfaction and loyalty. Learn more about CustomerGauge

Net promoter software that helps increase customer retention, measure and improve customer satisfaction and loyalty. Learn more about CustomerGauge

Natero

by Natero

Data-Driven Customer Success Management platform for B2B SaaS. Learn more about Natero

Data-Driven Customer Success Management platform for B2B SaaS. Learn more about Natero

Bolstra

by Bolstra

An agile customer success management platform built to help companies plan, manage and engage with their customers. Learn more about Bolstra

An agile customer success management platform built to help companies plan, manage and engage with their customers. Learn more about Bolstra

MindTouch

by MindTouch

Transform your product and help content into a customer engagement channel that increases web traffic, drives sales, & improves support Learn more about MindTouch

Transform your product and help content into a customer engagement channel that increases web traffic, drives sales, & improves support Learn more about MindTouch

Appuri

by Appuri

Retention prediction solution built to capture customer activity and analyse behavior applying ad hoc analytics and machine learning. Learn more about Appuri

Retention prediction solution built to capture customer activity and analyse behavior applying ad hoc analytics and machine learning. Learn more about Appuri

Boostopia

by Boostopia

Improving the customer experience and turning support into a revenue-generating channel for B2C companies. Learn more about Boostopia

Improving the customer experience and turning support into a revenue-generating channel for B2C companies. Learn more about Boostopia

CustomerSuccessBox

by CustomerSuccessBox

Actionable customer success platform for B2B SaaS. Drive product adoption, reduce churn, manage CSM portfolio, increase LTV & more. Learn more about CustomerSuccessBox

Actionable customer success platform for B2B SaaS. Drive product adoption, reduce churn, manage CSM portfolio, increase LTV & more. Learn more about CustomerSuccessBox

eatNgage

by eatNgage

A solution facilitating remote business lunch meetings with your prospects or clients through smart automated invitation pages. Learn more about eatNgage

A solution facilitating remote business lunch meetings with your prospects or clients through smart automated invitation pages. Learn more about eatNgage

The universal back office that helps companies execute fast and at scale, with no time wasted on internal tools developed in-house. Learn more about Forest Admin

The universal back office that helps companies execute fast and at scale, with no time wasted on internal tools developed in-house. Learn more about Forest Admin

Customer success software that provides organizational mapping, collaboration with team members, custom playbooks and templates. Learn more about Kapta

Customer success software that provides organizational mapping, collaboration with team members, custom playbooks and templates. Learn more about Kapta

Lymbyc

by Lymbyc

World's first Virtual Analyst that is available to business users 24*7 and can answer simple/complex data related queries in real time Learn more about Lymbyc

World's first Virtual Analyst that is available to business users 24*7 and can answer simple/complex data related queries in real time Learn more about Lymbyc

Pega Customer Service allows the enterprise to anticipate needs and deliver a personalized service experience for every customer. Learn more about Pega Customer Service

Pega Customer Service allows the enterprise to anticipate needs and deliver a personalized service experience for every customer. Learn more about Pega Customer Service

Customer self-service software that enables you to manage both online content & correspondence through a single process. Learn more about Prescience for Self-Service

Customer self-service software that enables you to manage both online content & correspondence through a single process. Learn more about Prescience for Self-Service

A tool that records user session on the browser on client's website. This helps further product improvement and for analysis purposes. Learn more about ReplayMonster

A tool that records user session on the browser on client's website. This helps further product improvement and for analysis purposes. Learn more about ReplayMonster

Replace phone numbers from your websites & apps with a button. Enrich call with contextual user's data and improve customer experience. Learn more about SnapCall

Replace phone numbers from your websites & apps with a button. Enrich call with contextual user's data and improve customer experience. Learn more about SnapCall

Strikedeck

by Strikedeck

Customer success platform with real-time customer segmentation and prioritization, playbooks, and customer success planning tools. Learn more about Strikedeck

Customer success platform with real-time customer segmentation and prioritization, playbooks, and customer success planning tools. Learn more about Strikedeck

SUPERLINK

by Croosing

Ensure clients satisfaction and achieve your business objectives - by executing the best scenarios across your website. Learn more about SUPERLINK

Ensure clients satisfaction and achieve your business objectives - by executing the best scenarios across your website. Learn more about SUPERLINK

visitorM

by visitorM

Our solution delivers the tools you need to streamline processes while tracking their impact on customer experiences. Learn more about visitorM

Our solution delivers the tools you need to streamline processes while tracking their impact on customer experiences. Learn more about visitorM

Filter Results (50)

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Users

Deployment

Features


What is Customer Success Software?

Customer Success software helps companies ensure that their clients achieve the outcomes intended by these companies (such as customer retention and satisfaction).