# Best Customer Success Software 2026 | Capterra > Find the top Customer Success software of 2026 on Capterra. Based on millions of verified user reviews - compare and filter for whats important to you to find the best tools for your needs. Source: https://www.capterra.com/customer-success-software --- # Best Customer Success Software For more information consult our [Customer Success Buyers Guide](#buyers-guide-content) [4.8 (17)](https://www.capterra.com/p/10025816/Customerscore-io/reviews/) Customerscore.io helps you retain and grow your customers. It’s a customer-level product analytics platform built for SaaS teams. [Learn more about Customerscore.io](https://www.capterra.com/p/10025816/Customerscore-io/) Customer Success features reviewers most value Activity Dashboard Activity Tracking Collaboration Tools Customer Engagement Health Score Onboarding Reporting/Analytics Task Management Usage Tracking/Analytics [4.4 (4077)](https://www.capterra.com/p/164283/Zendesk/reviews/) [Capterra Shortlist](https://www.capterra.com/customer-success-software/shortlist/) Zendesk Support is the leading help desk software built for better customer relationships. [Learn more about Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Customer Success features reviewers most value Activity Dashboard Activity Tracking Collaboration Tools Customer Engagement Health Score Onboarding Reporting/Analytics Task Management Usage Tracking/Analytics [4.5 (3045)](https://www.capterra.com/p/132666/Pipedrive/reviews/) Customer relationship management solution that helps businesses with lead management, sales automation, email segmentation, and more. [Learn more about Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Customer Success features reviewers most value Activity Dashboard Activity Tracking Collaboration Tools Customer Engagement Health Score Onboarding Reporting/Analytics Task Management Usage Tracking/Analytics 81% recommend this product Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. [4.9 (122)](https://www.capterra.com/p/190125/Custify/reviews/) [Capterra Shortlist](https://www.capterra.com/customer-success-software/shortlist/) Custify is designed for B2B SaaS businesses and enables them to reduce their churn and increase Customer Lifetime Value. [Learn more about Custify](https://www.capterra.com/p/190125/Custify/) Customer Success features reviewers most value Activity Dashboard Activity Tracking Collaboration Tools Customer Engagement Health Score Onboarding Reporting/Analytics Task Management Usage Tracking/Analytics 98% recommend this product [4.7 (129)](https://www.capterra.com/p/157980/ChurnZero/reviews/) ChurnZero is the platform and partner for customer growth. [Learn more about ChurnZero](https://www.capterra.com/p/157980/ChurnZero/) Customer Success features reviewers most value Activity Dashboard Activity Tracking Collaboration Tools Customer Engagement Health Score Onboarding Reporting/Analytics Task Management Usage Tracking/Analytics 88% recommend this product [4.5 (2212)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) [Capterra Shortlist](https://www.capterra.com/customer-success-software/shortlist/) Put customer service at the heart of your company. Make customers happier, agents more empowered, and your business healthier. [Learn more about Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) Customer Success features reviewers most value Activity Dashboard Activity Tracking Collaboration Tools Customer Engagement Health Score Onboarding Reporting/Analytics Task Management Usage Tracking/Analytics [4.4 (188)](https://www.capterra.com/p/182476/HubSpot-Service-Hub/reviews/) [Capterra Shortlist](https://www.capterra.com/customer-success-software/shortlist/) Service Hub is a cloud-based customer service software that helps teams scale their support and delight their customers efficiently. [Learn more about HubSpot Service Hub](https://www.capterra.com/p/182476/HubSpot-Service-Hub/) Customer Success features reviewers most value Activity Dashboard Activity Tracking Collaboration Tools Customer Engagement Health Score Onboarding Reporting/Analytics Task Management Usage Tracking/Analytics [5.0 (1)](https://www.capterra.com/p/10002556/OnRamp/#reviews) OnRamp is dynamic customer onboarding software that helps you turn any high-touch customer process into a simple, guided experience. [Learn more about OnRamp](https://www.capterra.com/p/10002556/OnRamp/) Customer Success features reviewers most value Activity Dashboard Activity Tracking Collaboration Tools Customer Engagement Health Score Onboarding Reporting/Analytics Task Management Usage Tracking/Analytics [4.6 (80)](https://www.capterra.com/p/142263/Thought-Industries/reviews/) The Thought Industries platform helps companies onboard, train, and certify customers with engaging online learning. [Learn more about Thought Industries](https://www.capterra.com/p/142263/Thought-Industries/) Customer Success features reviewers most value Activity Dashboard Activity Tracking Collaboration Tools Customer Engagement Health Score Onboarding Reporting/Analytics Task Management Usage Tracking/Analytics [4.6 (11)](https://www.capterra.com/p/209117/Helpfruit/#reviews) Helpfruit: fresh customer self-service software. Reduce email tickets and calls with AI chatbot, help pages and live chat.  [Learn more about Helpfruit](https://www.capterra.com/p/209117/Helpfruit/) Customer Success features reviewers most value Activity Dashboard Activity Tracking Collaboration Tools Customer Engagement Health Score Onboarding Reporting/Analytics Task Management Usage Tracking/Analytics [4.8 (4)](https://www.capterra.com/p/10007033/Microcasting/#reviews) AI-powered Customer Experience Platform that helps CS teams scale support, speed adoption, and build lasting customer loyalty. [Learn more about Microcasting](https://www.capterra.com/p/10007033/Microcasting/) Customer Success features reviewers most value Activity Dashboard Activity Tracking Collaboration Tools Customer Engagement Health Score Onboarding Reporting/Analytics Task Management Usage Tracking/Analytics [4.4 (7)](https://www.capterra.com/p/247726/Qiscus/reviews/) It is a customer communications management solution that helps businesses manage customer data, leads, multi-channel messaging, etc. [Learn more about Qiscus](https://www.capterra.com/p/247726/Qiscus/) Customer Success features reviewers most value Activity Dashboard Activity Tracking Collaboration Tools Customer Engagement Health Score Onboarding Reporting/Analytics Task Management Usage Tracking/Analytics [## LiveAgent](https://www.capterra.com/p/102188/LiveAgent/) [4.7 (1760)](https://www.capterra.com/p/102188/LiveAgent/reviews/) [Capterra Shortlist](https://www.capterra.com/customer-success-software/shortlist/) Start for Free with LiveAgent and create amazing customer experiences with the ultimate customer success solution for all businesses. [Learn more about LiveAgent](https://www.capterra.com/p/102188/LiveAgent/) Customer Success features reviewers most value Activity Dashboard Activity Tracking Collaboration Tools Customer Engagement Health Score Onboarding Reporting/Analytics Task Management Usage Tracking/Analytics 88% recommend this product [## LiveChat](https://www.capterra.com/p/62194/LiveChat/) [4.6 (1719)](https://www.capterra.com/p/62194/LiveChat/reviews/) AI-based solution that helps businesses automate support, boosts sales, and enhances satisfaction across multiple channels. [Learn more about LiveChat](https://www.capterra.com/p/62194/LiveChat/) Customer Success features reviewers most value Activity Dashboard Activity Tracking Collaboration Tools Customer Engagement Health Score Onboarding Reporting/Analytics Task Management Usage Tracking/Analytics [## Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) [4.2 (989)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Bitrix24 is a free customer success and customer relationship management platform used by 15 million businesses worldwide. [Learn more about Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) Customer Success features reviewers most value Activity Dashboard Activity Tracking Collaboration Tools Customer Engagement Health Score Onboarding Reporting/Analytics Task Management Usage Tracking/Analytics [## EngageBay CRM](https://www.capterra.com/p/178819/EngageBay-Marketing/) [4.7 (907)](https://www.capterra.com/p/178819/EngageBay-Marketing/reviews/) AI-powered all-in-one CRM for marketing, sales, and support — built to help small businesses grow faster. [Learn more about EngageBay CRM](https://www.capterra.com/p/178819/EngageBay-Marketing/) Customer Success features reviewers most value Activity Dashboard Activity Tracking Collaboration Tools Customer Engagement Health Score Onboarding Reporting/Analytics Task Management Usage Tracking/Analytics 84% recommend this product [## TeamSupport](https://www.capterra.com/p/87908/TeamSupport/) [4.5 (848)](https://www.capterra.com/p/87908/TeamSupport/reviews/) [Capterra Shortlist](https://www.capterra.com/customer-success-software/shortlist/) TeamSupport AI-driven Customer Success Software is built for B2B SaaS with workflows for onboarding, churn prevention & upsell motions. [Learn more about TeamSupport](https://www.capterra.com/p/87908/TeamSupport/) Customer Success features reviewers most value Activity Dashboard Activity Tracking Collaboration Tools Customer Engagement Health Score Onboarding Reporting/Analytics Task Management Usage Tracking/Analytics 82% recommend this product [## eWay-CRM](https://www.capterra.com/p/152769/eWay-CRM/) [4.5 (822)](https://www.capterra.com/p/152769/eWay-CRM/reviews/) Turn your Microsoft 365 into a fully-fledged CRM with eWay-CRM. Use your CRM in Outlook, Teams, SharePoint, and other 365 apps. [Learn more about eWay-CRM](https://www.capterra.com/p/152769/eWay-CRM/) Customer Success features reviewers most value Activity Dashboard Activity Tracking Collaboration Tools Customer Engagement Health Score Onboarding Reporting/Analytics Task Management Usage Tracking/Analytics [## Agile CRM](https://www.capterra.com/p/135148/Agile-CRM/) [4.1 (524)](https://www.capterra.com/p/135148/Agile-CRM/reviews/) Agile CRM is a complete sales, marketing and service suite designed to let SMBs to sell and market like the Fortune 500. [Learn more about Agile CRM](https://www.capterra.com/p/135148/Agile-CRM/) Customer Success features reviewers most value Activity Dashboard Activity Tracking Collaboration Tools Customer Engagement Health Score Onboarding Reporting/Analytics Task Management Usage Tracking/Analytics [## monday CRM](https://www.capterra.com/p/245800/Monday-CRM/) [4.7 (460)](https://www.capterra.com/p/245800/Monday-CRM/reviews/) monday CRM enables revenue teams to improve efficiency at every stage of the customer journey. [Learn more about monday CRM](https://www.capterra.com/p/245800/Monday-CRM/) Customer Success features reviewers most value Activity Dashboard Activity Tracking Collaboration Tools Customer Engagement Health Score Onboarding Reporting/Analytics Task Management Usage Tracking/Analytics 85% recommend this product [## Pipefy](https://www.capterra.com/p/144848/Pipefy/) [4.6 (320)](https://www.capterra.com/p/144848/Pipefy/reviews/) [Capterra Shortlist](https://www.capterra.com/customer-success-software/shortlist/) Automate Customer Satisfaction processes in minutes with ready-to-use templates. Try Pipefy for free.  [Learn more about Pipefy](https://www.capterra.com/p/144848/Pipefy/) Customer Success features reviewers most value Activity Dashboard Activity Tracking Collaboration Tools Customer Engagement Health Score Onboarding Reporting/Analytics Task Management Usage Tracking/Analytics 86% recommend this product [## Front](https://www.capterra.com/p/132901/Front/) [4.5 (286)](https://www.capterra.com/p/132901/Front/reviews/) [Capterra Shortlist](https://www.capterra.com/customer-success-software/shortlist/) Discover how 8,500+ businesses use Front to delight their customers, engage their teams, and build stronger businesses. [Learn more about Front](https://www.capterra.com/p/132901/Front/) Customer Success features reviewers most value Activity Dashboard Activity Tracking Collaboration Tools Customer Engagement Health Score Onboarding Reporting/Analytics Task Management Usage Tracking/Analytics 81% recommend this product [## Mixmax](https://www.capterra.com/p/159470/Mixmax/) [4.6 (236)](https://www.capterra.com/p/159470/Mixmax/reviews/) The easiest-to-use sales engagement platform, helping revenue teams move away from spray and pray prospecting with AI. Now on Outlook. [Learn more about Mixmax](https://www.capterra.com/p/159470/Mixmax/) Customer Success features reviewers most value Activity Dashboard Activity Tracking Collaboration Tools Customer Engagement Health Score Onboarding Reporting/Analytics Task Management Usage Tracking/Analytics 85% recommend this product [## Salesforce Starter](https://www.capterra.com/p/227088/Salesforce-Starter/) [4.4 (224)](https://www.capterra.com/p/227088/Salesforce-Starter/reviews/) Customer relationship management tool that enables businesses to organize lead data, personalize email templates, and more. [Learn more about Salesforce Starter](https://www.capterra.com/p/227088/Salesforce-Starter/) Customer Success features reviewers most value Activity Dashboard Activity Tracking Collaboration Tools Customer Engagement Health Score Onboarding Reporting/Analytics Task Management Usage Tracking/Analytics [## Issuetrak](https://www.capterra.com/p/16499/Issuetrak/) [4.6 (205)](https://www.capterra.com/p/16499/Issuetrak/reviews/) Issue tracking tool that helps manufacturing businesses automate quality control & customer service processes on a unified interface. [Learn more about Issuetrak](https://www.capterra.com/p/16499/Issuetrak/) Customer Success features reviewers most value Activity Dashboard Activity Tracking Collaboration Tools Customer Engagement Health Score Onboarding Reporting/Analytics Task Management Usage Tracking/Analytics 84% recommend this product Page 1 of 8 ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Filter (194) Products: Sort By: Sponsored * * * Plan Type Free Trial Popular 85% of professionals opt for a 30-day trial before the software purchase Other subsciption plans: Free Version Monthly Subscription Annual Subscription One-Time License Key Features All key features Popular We have selected the most important and critical features as defined by Capterra user reviews Account Alerts Account Management Activity Dashboard Activity Tracking AI Copilot Collaboration Tools Customer Engagement Generative AI Health Score NPS of Customers Onboarding Reporting/Analytics Revenue Management Task Management Usage Tracking/Analytics Deployment Cloud, SaaS, Web-Based Desktop Mac Desktop Windows Desktop Linux On-Premise Windows On-Premise Linux Desktop Chromebook Mobile Android Mobile iPhone Mobile iPad Related Software Category: [Customer Journey Mapping Tools Software](https://www.capterra.com/customer-journey-mapping-tools-software/)[Customer Retention Software](https://www.capterra.com/customer-retention-software/)[CRM Software](https://www.capterra.com/customer-relationship-management-software/)[Customer Experience Software](https://www.capterra.com/customer-experience-software/)[Contact Management Software](https://www.capterra.com/contact-management-software/)[Client Onboarding Software](https://www.capterra.com/client-onboarding-software/)