CXM vs Zendesk

Starting Price

Not provided by vendor

$5.00/month/user

Best For

CXM is a CRM+ Platform solution for mid-market organizations. This comprehensive CRM solution is a great fit for price-conscious companies in multiple industries, including Technology, Healthcare, Manufacturing, Financial, Insurance, and Service

From start ups to Fortune 500 companies, over 200,000+ customers trust Zendesk with their customer support needs.

Rating


4.5 / 5
(5)

4.5 / 5
(2236)
Read All Reviews

Ideal number of Users

10 - 499

1 - 1000+

Ease of Use


4.5 / 5

4.5 / 5

Customer Support


4.5 / 5

4.5 / 5

Features & Functionality


4.5 / 5

4.5 / 5

Value for Money


4 / 5

Product Features

Not provided by vendor
  • check Account Alerts
  • check Account Management
  • check Communication Management
  • check Customer Engagement
  • check Customer Lifecycle Management
  • check Health Score
  • check Onboarding
  • check Revenue Management
  • check Usage Tracking/Analytics
  • check Win / Loss Analysis

Screenshots

View 2 screenshots 9502 thumb
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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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CXM vs Zendesk

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