Liveoak vs AskNicely NPS Software

Starting Price

Not provided by vendor Not provided by vendor

Best For

Financial Services, banking and any regulated industry that has complex and/or multi-step customer agreements and workflows will greatly benefit from Liveoak's Virtual Interactions platform.

AskNicely is for all entrepreneurs, product managers and customer support managers that care about delivering a world class customer experience.

Ideal number of Users

10 - 1000+

1 - 1000+

Rating


4.4 / 5
(50)
Read All Reviews

4.6 / 5
(99)
Read All Reviews

Ease of Use


4.3 / 5



4.6 / 5


  • "The solution is clean and simple and easy to configure and intuitive."

  • "Modern, easy to use once you know what you are doing - I love how it matches your color them using your logo colors :D."

Customer Support


4.4 / 5



4.7 / 5


  • "Just amazing, outstanding customer service - a great product, too."

  • "Good customer service team. Although not operating on UK hours."

Features & Functionality


4.1 / 5


  • "Very interactive and easy to use for all parties involved. Rooms set up very quickly, so there's a lot of flexibility involved as well."

  • "Very easy to use, quickly editable and reduces the time required to get multiple sets of paperwork signed."


4.2 / 5


  • "Very simple easy to use interface. Also the team are fantastic and they responded immediately to a request I had and exceeded my expectations."

  • "Great stand-alone NPS solution with basic tools to develop an understanding of customer experience. Simple and easy to navigate platform."

Value for Money


4.4 / 5



4.4 / 5


Product Features

  • Account Alerts
  • Account Management
  • Communication Management
  • Customer Engagement
  • Customer Lifecycle Management
  • Health Score
  • Onboarding
  • Revenue Management
  • Usage Tracking/Analytics
  • Win / Loss Analysis
  • Account Alerts
  • Account Management
  • Communication Management
  • Customer Engagement
  • Customer Lifecycle Management
  • Health Score
  • Onboarding
  • Revenue Management
  • Usage Tracking/Analytics
  • Win / Loss Analysis

Screenshots

View 5 screenshots 137352 thumb
View 5 screenshots 199381 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Liveoak vs AskNicely NPS Software

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AskNicely NPS Software vs Liveoak