AskNicely NPS Software vs Kapta

Starting Price

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Best For

AskNicely is for all entrepreneurs, product managers and customer support managers that care about delivering a world class customer experience.

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Rating


4.6 / 5
(99)
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Ideal number of Users

1 - 1000+

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Ease of Use


4.6 / 5


  • "The solution is clean and simple and easy to configure and intuitive."

  • "Modern, easy to use once you know what you are doing - I love how it matches your color them using your logo colors :D."



Customer Support


4.7 / 5


  • "Good customer service team. Although not operating on UK hours."

  • "Being able to use the manual workflows allows our support team to keep record of those interactions about feedback all in one place."



Features & Functionality


4.2 / 5


  • "Very simple easy to use interface. Also the team are fantastic and they responded immediately to a request I had and exceeded my expectations."

  • "Great stand-alone NPS solution with basic tools to develop an understanding of customer experience. Simple and easy to navigate platform."



Value for Money


4.4 / 5




Product Features

  • check Account Alerts
  • close Account Management
  • check Communication Management
  • check Customer Engagement
  • close Customer Lifecycle Management
  • check Health Score
  • close Onboarding
  • close Revenue Management
  • close Usage Tracking/Analytics
  • close Win / Loss Analysis
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Screenshots

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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
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Training

  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
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AskNicely NPS Software vs Kapta

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