AskNicely NPS Software vs CloudTalk

Starting Price

Not provided by vendor

$10.00/month/user

Best For

AskNicely is for all entrepreneurs, product managers and customer support managers that care about delivering a world class customer experience.

CloudTalk helps small and medium businesses setup and run virtual phone systems from all around the world. Typically, it's used in sales for outbound calls and in customer service for inbound calls.

Rating


4.6 / 5
(99)
Read All Reviews

4.8 / 5
(85)
Read All Reviews

Ideal number of Users

1 - 1000+

1 - 1000+

Ease of Use


4.6 / 5


  • "The solution is clean and simple and easy to configure and intuitive."

  • "Modern, easy to use once you know what you are doing - I love how it matches your color them using your logo colors :D."


4.8 / 5


  • "Personally, as long as the software works, I like the interface of the solution. Easy to use and monetization of our calls is a big advantage."

  • "Friendly and intuitive online platform whose save time of my team."

Customer Support


4.7 / 5


  • "Good customer service team. Although not operating on UK hours."

  • "Being able to use the manual workflows allows our support team to keep record of those interactions about feedback all in one place."


4.9 / 5


  • "Great customer access, helpful customer support, speed to solve the problem, high availability and quality of service."

  • "The support team is really friendly and very responsive."

Features & Functionality


4.2 / 5


  • "Very simple easy to use interface. Also the team are fantastic and they responded immediately to a request I had and exceeded my expectations."

  • "Great stand-alone NPS solution with basic tools to develop an understanding of customer experience. Simple and easy to navigate platform."


4.7 / 5


  • "User interface - very user-friendly, easy to navigate, definitely helped to level up our customer service."

  • "Many of the competing services are built-up on a third party API, they just create the UI. With Cloudtalk, they are a telco operator."

Value for Money


4.4 / 5



4.7 / 5


  • "It's very easy to use, flexible features and a good price. The cloud-based platform on Amazon is very powerful."

  • "Pretty dvanced features at an affordable price."

Product Features

  • check Account Alerts
  • close Account Management
  • check Communication Management
  • check Customer Engagement
  • close Customer Lifecycle Management
  • check Health Score
  • close Onboarding
  • close Revenue Management
  • close Usage Tracking/Analytics
  • close Win / Loss Analysis
  • close Account Alerts
  • close Account Management
  • check Communication Management
  • check Customer Engagement
  • close Customer Lifecycle Management
  • close Health Score
  • check Onboarding
  • close Revenue Management
  • check Usage Tracking/Analytics
  • close Win / Loss Analysis

Screenshots

View 5 screenshots 199381 thumb
View 5 screenshots 167828 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

share Share Your Comparison of CloudTalk vs AskNicely NPS Software

AskNicely NPS Software vs CloudTalk

Share

share Share Your Comparison of CloudTalk vs AskNicely NPS Software