Liveoak vs SurveyMonkey CX

Starting Price

Not provided by vendor Not provided by vendor

Best For

Financial Services, banking and any regulated industry that has complex and/or multi-step customer agreements and workflows will greatly benefit from Liveoak's Virtual Interactions platform.

Small to mid-sized businesses that either currently don't have a solution for measuring customer satisfaction or are looking for a purpose-built solution with value added features and a holistic view

Rating


4.5 / 5
(33)
Read All Reviews

4.5 / 5
(42)
Read All Reviews

Ideal number of Users

10 - 1000+

1 - 999

Ease of Use


4.5 / 5

4.5 / 5

Customer Support


4.5 / 5

4.5 / 5

Features & Functionality


4 / 5

4.5 / 5

Value for Money


4.5 / 5

4.5 / 5

Product Features

  • close Account Alerts
  • close Account Management
  • close Communication Management
  • check Customer Engagement
  • close Customer Lifecycle Management
  • close Health Score
  • check Onboarding
  • close Revenue Management
  • check Usage Tracking/Analytics
  • close Win / Loss Analysis
  • check Account Alerts
  • check Account Management
  • check Communication Management
  • check Customer Engagement
  • check Customer Lifecycle Management
  • check Health Score
  • check Onboarding
  • check Revenue Management
  • check Usage Tracking/Analytics
  • close Win / Loss Analysis

Screenshots

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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Liveoak vs SurveyMonkey CX

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