Gainsight CS vs Natero vs SurveyMonkey CX

Starting Price

Not provided by vendor Not provided by vendor Not provided by vendor

Best For

Not provided by vendor

Customer Success teams of all sizes working in B2B SaaS.

Small to mid-sized businesses that either currently don't have a solution for measuring customer satisfaction or are looking for a purpose-built solution with value added features and a holistic view

Rating


4.5 / 5
(23)


4.5 / 5
(7)


4.5 / 5
(34)

Ideal number of Users

2 - 1000+

1 - 1000+

1 - 999

Ease of Use


4 / 5

4.5 / 5

4.5 / 5

Customer Support


4.5 / 5

4.5 / 5

5 / 5

Features & Functionality


4.5 / 5

4.5 / 5

4 / 5

Value for Money


4.5 / 5

5 / 5

4.5 / 5

Product Features

  • check Account Alerts
  • check Account Management
  • check Communication Management
  • check Customer Engagement
  • check Customer Lifecycle Management
  • check Health Score
  • check Onboarding
  • check Revenue Management
  • check Usage Tracking / Analytics
  • close Win / Loss Analysis
  • check Account Alerts
  • check Account Management
  • check Communication Management
  • check Customer Engagement
  • check Customer Lifecycle Management
  • check Health Score
  • check Onboarding
  • check Revenue Management
  • check Usage Tracking / Analytics
  • close Win / Loss Analysis
  • check Account Alerts
  • check Account Management
  • check Communication Management
  • check Customer Engagement
  • check Customer Lifecycle Management
  • check Health Score
  • check Onboarding
  • check Revenue Management
  • check Usage Tracking / Analytics
  • close Win / Loss Analysis

Screenshots

View 5 screenshots 106827 thumb
View 5 screenshots 159624 thumb
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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Gainsight CS vs Natero vs SurveyMonkey CX

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