HubSpot Service Hub vs ClientSuccess

Starting Price

$50.00/month/user

Not provided by vendor

Best For

HubSpot Service Hub helps growing businesses build their ideal customers experience, create self service solutions, and grow through customer feedback and advocacy.

ClientSuccess helps SaaS executives and their customer success, account management, and renewal teams retain and grow their existing customer base.

Rating


4.4 / 5
(91)
Read All Reviews

3.9 / 5
(9)
Read All Reviews

Ideal number of Users

10 - 999

2 - 999

Ease of Use


4.4 / 5


  • "The NPS survey's are great and really easy to use, we repeat ours every 3 months and it's automatic, which is great."

  • "Ease of use, actionable data, and funnel clarity."


4.2 / 5


Customer Support


4.7 / 5


  • "The fact that I can manage my knowledge articles and chat support in one product is fantastic."

  • "Solid customer service system that's more than a helpdesk."


4.5 / 5


Features & Functionality


3.9 / 5


  • "Good Overall, Can be Overwhelming/Cluttered, Still Improving."

  • "At SmartHint we use it from customer acquisition to team management. Just like us, Hubspot seams to be an eager to grow and evolve its solution."


3.4 / 5


Value for Money


4.2 / 5



3.9 / 5


Product Features

  • check Account Alerts
  • check Account Management
  • check Communication Management
  • check Customer Engagement
  • check Customer Lifecycle Management
  • close Health Score
  • close Onboarding
  • close Revenue Management
  • close Usage Tracking/Analytics
  • close Win / Loss Analysis
  • check Account Alerts
  • close Account Management
  • check Communication Management
  • check Customer Engagement
  • check Customer Lifecycle Management
  • check Health Score
  • close Onboarding
  • close Revenue Management
  • check Usage Tracking/Analytics
  • close Win / Loss Analysis

Screenshots

View 3 screenshots 199292 thumb
View 3 screenshots 73520 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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HubSpot Service Hub vs ClientSuccess

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