ChurnZero vs CustomerGauge vs Gainsight vs HubSpot Service Hub

Rating


5 / 5
(67)


4 / 5
(1)


4.5 / 5
(23)


5 / 5
(2)

Starting Price

Not provided by vendor Not provided by vendor Not provided by vendor Not provided by vendor

Best For

ChurnZero was designed for digital subscription business (SAAS, content, services) where customer engagement is key to customer success.

Cloud-based solution that analyses customer sentiments and measures experiences via email campaigns, custom surveys, digital signage, API integration, data export and more.

Not provided by vendor

HubSpot Service Hub is for companies that believe in putting the customer first. The tools inside help small service teams improve support, build self service solutions, and make customers happier.

Ideal number of Users

1 - 1000+

100 - 1000+

2 - 1000+

10 - 999

Ease of Use


4.5 / 5

5 / 5

4 / 5

4 / 5

Customer Support


5 / 5

5 / 5

4.5 / 5

5 / 5

Features & Functionality


4.5 / 5

5 / 5

4.5 / 5

5 / 5

Value for Money


4.5 / 5

4 / 5

4.5 / 5

3 / 5

Product Features

  • check Account Alerts
  • check Account Management
  • check Communication Management
  • check Customer Engagement
  • check Customer Lifecycle Management
  • check Health Score
  • check Onboarding
  • check Revenue Management
  • check Usage Tracking / Analytics
  • check Win / Loss Analysis
  • check Account Alerts
  • check Account Management
  • close Communication Management
  • check Customer Engagement
  • close Customer Lifecycle Management
  • check Health Score
  • close Onboarding
  • check Revenue Management
  • close Usage Tracking / Analytics
  • check Win / Loss Analysis
  • check Account Alerts
  • check Account Management
  • check Communication Management
  • check Customer Engagement
  • check Customer Lifecycle Management
  • check Health Score
  • check Onboarding
  • check Revenue Management
  • check Usage Tracking / Analytics
  • close Win / Loss Analysis
  • check Account Alerts
  • check Account Management
  • check Communication Management
  • check Customer Engagement
  • check Customer Lifecycle Management
  • close Health Score
  • close Onboarding
  • close Revenue Management
  • close Usage Tracking / Analytics
  • close Win / Loss Analysis

Screenshots

View 5 screenshots 157091 thumb
View 3 screenshots 158596 thumb
View 5 screenshots 106827 thumb
Capterra screenshot placeholder

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • close Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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ChurnZero vs CustomerGauge vs Gainsight vs HubSpot Service Hub

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