CustomerGauge vs Gainsight vs Natero vs SurveyMonkey CX

Rating


4 / 5
(1)


4.5 / 5
(23)


4.5 / 5
(7)


4.5 / 5
(34)

Starting Price

Not provided by vendor Not provided by vendor Not provided by vendor Not provided by vendor

Best For

Cloud-based solution that analyses customer sentiments and measures experiences via email campaigns, custom surveys, digital signage, API integration, data export and more.

Not provided by vendor

Customer Success teams of all sizes working in B2B SaaS.

Small to mid-sized businesses that either currently don't have a solution for measuring customer satisfaction or are looking for a purpose-built solution with value added features and a holistic view

Ideal number of Users

100 - 1000+

2 - 1000+

1 - 1000+

1 - 999

Ease of Use


5 / 5

4 / 5

4.5 / 5

4.5 / 5

Customer Support


5 / 5

4.5 / 5

4.5 / 5

5 / 5

Features & Functionality


5 / 5

4.5 / 5

4.5 / 5

4 / 5

Value for Money


4 / 5

4.5 / 5

5 / 5

4.5 / 5

Product Features

  • check Account Alerts
  • check Account Management
  • close Communication Management
  • check Customer Engagement
  • close Customer Lifecycle Management
  • check Health Score
  • close Onboarding
  • check Revenue Management
  • close Usage Tracking / Analytics
  • check Win / Loss Analysis
  • check Account Alerts
  • check Account Management
  • check Communication Management
  • check Customer Engagement
  • check Customer Lifecycle Management
  • check Health Score
  • check Onboarding
  • check Revenue Management
  • check Usage Tracking / Analytics
  • close Win / Loss Analysis
  • check Account Alerts
  • check Account Management
  • check Communication Management
  • check Customer Engagement
  • check Customer Lifecycle Management
  • check Health Score
  • check Onboarding
  • check Revenue Management
  • check Usage Tracking / Analytics
  • close Win / Loss Analysis
  • check Account Alerts
  • check Account Management
  • check Communication Management
  • check Customer Engagement
  • check Customer Lifecycle Management
  • check Health Score
  • check Onboarding
  • check Revenue Management
  • check Usage Tracking / Analytics
  • close Win / Loss Analysis

Screenshots

View 3 screenshots 158596 thumb
View 5 screenshots 106827 thumb
View 5 screenshots 159624 thumb
Capterra screenshot placeholder

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • check Webinars
  • close Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

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CustomerGauge vs Gainsight vs Natero vs SurveyMonkey CX

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