HubSpot Service Hub vs Churnly

Starting Price

$50.00/month/user

Not provided by vendor

Best For

HubSpot Service Hub helps growing businesses build their ideal customers experience, create self service solutions, and grow through customer feedback and advocacy.

- Companies with subscription revenue model looking for in depth analysis of customer churn likelihood - Companies with transactional revenue models of a recurring nature, looking to predict churn

Ideal number of Users

10 - 999

50-99

Rating


4.4 / 5
(105)
Read All Reviews
(0)

Ease of Use


4.4 / 5


  • "The NPS survey's are great and really easy to use, we repeat ours every 3 months and it's automatic, which is great."

  • "It is very easy to use, good to manage support for simple businesses and share tickets among different teams."



Customer Support


4.6 / 5


  • "The fact that I can manage my knowledge articles and chat support in one product is fantastic."

  • "Great choice for scaling up your Support Teams."



Features & Functionality


4 / 5


  • "Good Overall, Can be Overwhelming/Cluttered, Still Improving."

  • "At SmartHint we use it from customer acquisition to team management. Just like us, Hubspot seams to be an eager to grow and evolve its solution."



Value for Money


4.3 / 5




Product Features

  • Account Alerts
  • Account Management
  • Communication Management
  • Customer Engagement
  • Customer Lifecycle Management
  • Health Score
  • Onboarding
  • Revenue Management
  • Usage Tracking/Analytics
  • Win / Loss Analysis
  • Account Alerts
  • Account Management
  • Communication Management
  • Customer Engagement
  • Customer Lifecycle Management
  • Health Score
  • Onboarding
  • Revenue Management
  • Usage Tracking/Analytics
  • Win / Loss Analysis

Screenshots

View 3 screenshots 199292 thumb
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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • close Documentation

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HubSpot Service Hub vs Churnly

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