HubSpot Service Hub vs Zendesk

Starting Price

Not provided by vendor

$5.00/month/user

Best For

HubSpot Service Hub is for companies that believe in putting the customer first. The tools inside help small service teams improve support, build self service solutions, and make customers happier.

From start ups to Fortune 500 companies, over 200,000+ customers trust Zendesk with their customer support needs.

Rating


4.5 / 5
(3)


4.5 / 5
(2207)

Ideal number of Users

10 - 999

1 - 1000+

Ease of Use


4.5 / 5

4.5 / 5

Customer Support


5 / 5

4.5 / 5

Features & Functionality


5 / 5

4.5 / 5

Value for Money


3.5 / 5

4 / 5

Product Features

  • check Account Alerts
  • check Account Management
  • check Communication Management
  • check Customer Engagement
  • check Customer Lifecycle Management
  • close Health Score
  • close Onboarding
  • close Revenue Management
  • close Usage Tracking/Analytics
  • close Win / Loss Analysis
  • check Account Alerts
  • check Account Management
  • check Communication Management
  • check Customer Engagement
  • check Customer Lifecycle Management
  • check Health Score
  • check Onboarding
  • check Revenue Management
  • check Usage Tracking/Analytics
  • check Win / Loss Analysis

Screenshots

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Capterra screenshot placeholder

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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HubSpot Service Hub vs Zendesk

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