HubSpot Service Hub vs Vitally

Starting Price

$50.00/month/user

$349.00/month

Best For

HubSpot Service Hub helps growing businesses build their ideal customers experience, create self service solutions, and grow through customer feedback and advocacy.

B2B SaaS companies

Ideal number of Users

10 - 999

2 - 499

Rating


4.4 / 5
(105)
Read All Reviews
(0)

Ease of Use


4.4 / 5


  • "The NPS survey's are great and really easy to use, we repeat ours every 3 months and it's automatic, which is great."

  • "It is very easy to use, good to manage support for simple businesses and share tickets among different teams."



Customer Support


4.6 / 5


  • "The fact that I can manage my knowledge articles and chat support in one product is fantastic."

  • "Great choice for scaling up your Support Teams."



Features & Functionality


4 / 5


  • "Good Overall, Can be Overwhelming/Cluttered, Still Improving."

  • "At SmartHint we use it from customer acquisition to team management. Just like us, Hubspot seams to be an eager to grow and evolve its solution."



Value for Money


4.3 / 5




Product Features

  • Account Alerts
  • Account Management
  • Communication Management
  • Customer Engagement
  • Customer Lifecycle Management
  • Health Score
  • Onboarding
  • Revenue Management
  • Usage Tracking/Analytics
  • Win / Loss Analysis
  • Account Alerts
  • Account Management
  • Communication Management
  • Customer Engagement
  • Customer Lifecycle Management
  • Health Score
  • Onboarding
  • Revenue Management
  • Usage Tracking/Analytics
  • Win / Loss Analysis

Screenshots

View 3 screenshots 199292 thumb
View 5 screenshots 128848 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • close Webinars
  • check Documentation

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HubSpot Service Hub vs Vitally

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