# 2025 Capterra Shortlist for Customer Success | Capterra

> Discover the highest-rated & most popular Customer Success Software of 2025. Make Capterra Shortlist your first stop when searching for software.

Source: https://www.capterra.com/customer-success-software/shortlist/

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# 2025 Capterra Shortlist for Customer Success

-   [All Products](https://www.capterra.com/customer-success-software/)
-   [Capterra Shortlist](https://www.capterra.com/customer-success-software/shortlist/)

[How it was made](#methodology)

## / Get to a better list with verified ratings & reviews

Capterra Shortlist charts the highest-rated and most popularsoftware products. Explore, save your progress, and share with colleagues. Want to learn more? [Read Full Scoring Methodology](https://www.capterra.com/resources/proprietary-data-research/#capterra-shortlist-methodology)

## Our Top 5 Picks 2025 Capterra Shortlist

The five highest-scoring tools from our shortlist, compared on the metrics that matter most.

| Metric | [LiveAgent (Top Rated)](https://www.capterra.com/p/102188/LiveAgent/) | [Zoho Desk (Feature Rich)](https://www.capterra.com/p/169505/Zoho-Desk/) | [Front (Top Support)](https://www.capterra.com/p/132901/Front/) | [Zendesk Suite (Great Value)](https://www.capterra.com/p/164283/Zendesk/) | [GUIDEcx (Easy to Use)](https://www.capterra.com/p/175189/GuideCX/) |
| --- | --- | --- | --- | --- | --- |
| Rating | 4.7 (1,787 reviews) | 4.5 (2,213 reviews) | 4.5 (287 reviews) | 4.4 (4,086 reviews) | 4.7 (64 reviews) |
| Capterra score | 89/100 | 89/100 | 85/100 | 84/100 | 80/100 |
| Starting price | $15.00/month | $20.00/month | $25.00/month | $115.00/month | Not available |
| Free plan | Not available | Available | Not available | Not available | Not available |
| Free trial | Available | Available | 14-day trial | Available | Not available |
| Standout Feature | Account Management | Account Management | Calendar Management | Account Management | Calendar Management |
| Integrations | 125 integrations | 78 integrations | 86 integrations | 220 integrations | 6 integrations |

---

## Explore the Full Customer Success Shortlist

[

](https://www.capterra.com/p/102188/LiveAgent/)

## [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)

[4.7 (1787)](https://www.capterra.com/p/102188/LiveAgent/reviews/)[View all reviews](https://www.capterra.com/p/102188/LiveAgent/reviews/)

[](https://www.capterra.com/p/102188/LiveAgent/)

Start for Free with LiveAgent and create amazing customer experiences with the ultimate customer success solution for all businesses.

Overall Score

89/100

Popularity: 40/50

Ratings: 49/50

Review Breakdown

Ease of Use

4.6

Customer Service

4.7

Features

4.6

Value for Money

4.6

Paid plans start at

$15.00Per Month

Free Trial

Free Version

Category Features

5/15

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/169505/Zoho-Desk/)

## [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)

[4.5 (2213)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/)[View all reviews](https://www.capterra.com/p/169505/Zoho-Desk/reviews/)

[](https://www.capterra.com/p/169505/Zoho-Desk/)

Put customer service at the heart of your company. Make customers happier, agents more empowered, and your business healthier.

Overall Score

89/100

Popularity: 41/50

Ratings: 48/50

Review Breakdown

Ease of Use

4.4

Customer Service

4.3

Features

4.5

Value for Money

4.5

Paid plans start at

$20.00Per Month

Free Trial

Free Version

Category Features

6/15

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/132901/Front/)

## [Front](https://www.capterra.com/p/132901/Front/)

[4.5 (287)](https://www.capterra.com/p/132901/Front/reviews/)[View all reviews](https://www.capterra.com/p/132901/Front/reviews/)

[](https://www.capterra.com/p/132901/Front/)

Discover how 8,500+ businesses use Front to delight their customers, engage their teams, and build stronger businesses.

Overall Score

85/100

Popularity: 37/50

Ratings: 48/50

Review Breakdown

Ease of Use

4.5

Customer Service

4.4

Features

4.4

Value for Money

4.1

Paid plans start at

$25.00Per Month

Free Trial

Free Version

Category Features

8/15

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/164283/Zendesk/)

## [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)

[4.4 (4086)](https://www.capterra.com/p/164283/Zendesk/reviews/)[View all reviews](https://www.capterra.com/p/164283/Zendesk/reviews/)

Zendesk Support is the leading help desk software built for better customer relationships.

Overall Score

84/100

Popularity: 37/50

Ratings: 47/50

Review Breakdown

Ease of Use

4.3

Customer Service

4.3

Features

4.4

Value for Money

4.2

Paid plans start at

$115.00Per Month

Free Trial

Free Version

Category Features

8/15

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/175189/GuideCX/)

## [GUIDEcx](https://www.capterra.com/p/175189/GuideCX/)

[4.7 (64)](https://www.capterra.com/p/175189/GuideCX/reviews/)[View all reviews](https://www.capterra.com/p/175189/GuideCX/reviews/)

[](https://www.capterra.com/p/175189/GuideCX/)

GUIDEcx is a customer onboarding solution designed to reduce churn and speed up time to value.

Overall Score

80/100

Popularity: 31/50

Ratings: 49/50

Review Breakdown

Ease of Use

4.6

Customer Service

4.9

Features

4.5

Value for Money

4.7

Paid plans start at

Not provided by the vendor

Category Features

11/15

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/232772/Rocketlane/)

## [Rocketlane](https://www.capterra.com/p/232772/Rocketlane/)

[4.7 (127)](https://www.capterra.com/p/232772/Rocketlane/reviews/)[View all reviews](https://www.capterra.com/p/232772/Rocketlane/reviews/)

[](https://www.capterra.com/p/232772/Rocketlane/)

Rocketlane is a customer onboarding software that helps teams hit project goals, shorten time to value & deliver a 5-star experience.

Overall Score

79/100

Popularity: 30/50

Ratings: 49/50

Review Breakdown

Ease of Use

4.6

Customer Service

4.7

Features

4.6

Value for Money

4.6

Paid plans start at

$19.00Per Month

Free Trial

Free Version

Category Features

7/15

REVIEW BREAKDOWN

PRICING

PROS & CONS

## Get the full software list now

### The latest prices and features straight to your inbox. Compare anytime.

[

](https://www.capterra.com/p/10019610/Motion-io/)

## [LaunchBay](https://www.capterra.com/p/10019610/Motion-io/)

[4.8 (49)](https://www.capterra.com/p/10019610/Motion-io/reviews/)[View all reviews](https://www.capterra.com/p/10019610/Motion-io/reviews/)

[](https://www.capterra.com/p/10019610/Motion-io/)

Customer onboarding and implementation software for B2B teams. Run every onboarding & implementation in one place, with full visibility

Overall Score

78/100

Popularity: 28/50

Ratings: 50/50

Review Breakdown

Ease of Use

4.8

Customer Service

4.8

Features

4.8

Value for Money

4.8

Paid plans start at

$49.00Per Month

Free Trial

Free Version

Category Features

10/15

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/182476/HubSpot-Service-Hub/)

## [HubSpot Service Hub](https://www.capterra.com/p/182476/HubSpot-Service-Hub/)

[4.4 (190)](https://www.capterra.com/p/182476/HubSpot-Service-Hub/reviews/)[View all reviews](https://www.capterra.com/p/182476/HubSpot-Service-Hub/reviews/)

[](https://www.capterra.com/p/182476/HubSpot-Service-Hub/)

Service Hub is a cloud-based customer service software that helps teams scale their support and delight their customers efficiently.

Overall Score

77/100

Popularity: 30/50

Ratings: 47/50

Review Breakdown

Ease of Use

4.4

Customer Service

4.5

Features

4.1

Value for Money

4.2

Paid plans start at

$15.00Per Month

Free Trial

Free Version

Category Features

12/15

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/144848/Pipefy/)

## [Pipefy](https://www.capterra.com/p/144848/Pipefy/)

[4.6 (323)](https://www.capterra.com/p/144848/Pipefy/reviews/)[View all reviews](https://www.capterra.com/p/144848/Pipefy/reviews/)

[](https://www.capterra.com/p/144848/Pipefy/)

Automate Customer Satisfaction processes in minutes with ready-to-use templates. Try Pipefy for free.

Overall Score

76/100

Popularity: 29/50

Ratings: 47/50

Review Breakdown

Ease of Use

4.5

Customer Service

4.6

Features

4.4

Value for Money

4.4

Paid plans start at

$33.00Per Month

Free Trial

Free Version

Category Features

7/15

REVIEW BREAKDOWN

PRICING

PROS & CONS

Need a Little Help?

Talk with a software expert for free. Get a list of software that’s great for you in less than 15 minutes.

[

](https://www.capterra.com/p/87908/TeamSupport/)

## [TeamSupport](https://www.capterra.com/p/87908/TeamSupport/)

[4.5 (848)](https://www.capterra.com/p/87908/TeamSupport/reviews/)[View all reviews](https://www.capterra.com/p/87908/TeamSupport/reviews/)

[](https://www.capterra.com/p/87908/TeamSupport/)

TeamSupport AI-driven Customer Success Software is built for B2B SaaS with workflows for onboarding, churn prevention & upsell motions.

Overall Score

76/100

Popularity: 28/50

Ratings: 48/50

Review Breakdown

Ease of Use

4.4

Customer Service

4.5

Features

4.3

Value for Money

4.4

Paid plans start at

$45.00Per Month

Free Trial

Free Version

Category Features

11/15

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/190125/Custify/)

## [Custify](https://www.capterra.com/p/190125/Custify/)

[4.9 (122)](https://www.capterra.com/p/190125/Custify/reviews/)[View all reviews](https://www.capterra.com/p/190125/Custify/reviews/)

Custify is designed for B2B SaaS businesses and enables them to reduce their churn and increase Customer Lifetime Value.

Overall Score

74/100

Popularity: 26/50

Ratings: 48/50

Review Breakdown

Ease of Use

4.8

Customer Service

5.0

Features

4.8

Value for Money

4.9

Paid plans start at

Not provided by the vendor

Category Features

13/15

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/218854/MeltingSpot/)

## [MeltingSpot](https://www.capterra.com/p/218854/MeltingSpot/)

[4.6 (49)](https://www.capterra.com/p/218854/MeltingSpot/reviews/)[View all reviews](https://www.capterra.com/p/218854/MeltingSpot/reviews/)

[](https://www.capterra.com/p/218854/MeltingSpot/)

Enhance your Customer Success strategy, offering proactive, personalized training and in-app learning for better user engagement.

Overall Score

71/100

Popularity: 23/50

Ratings: 48/50

Review Breakdown

Ease of Use

4.4

Customer Service

4.8

Features

4.3

Value for Money

4.7

Paid plans start at

€300.00Per Year

Free Trial

Free Version

Category Features

7/15

REVIEW BREAKDOWN

PRICING

PROS & CONS

[View All Customer Success Software](https://www.capterra.com/customer-success-software/)

Most Popular

Popularity Score

Popular

Highly Rated

Ratings Score

Highest Rated

To ensure objectivity and avoid any bias, Capterra Shortlist mathematically combines two key dimensions: a ratings score and a popularity score. These two dimensions are combined to plot top products on the grid and create a total score for a stack-ranked list view—all independent of vendor influence.

Date published:May 2, 2025