--- title: "Best Customer Support Software 2026 | Capterra" description: "Find the top Customer Support software of 2026 on Capterra. Based on millions of verified user reviews - compare and filter for whats important to you to find the best tools for your needs." source_url: "https://www.capterra.com/customer-support-software/" page_type: "category" language: "en" --- # Best Customer Support Software [4.4 (4091)](https://www.capterra.com/p/164283/Zendesk/reviews/) [Capterra Shortlist](https://www.capterra.com/customer-support-software/shortlist/) Zendesk is a cloud-based platform enabling businesses to offer customer support via text, mobile, phone, email, chat, and social media. [Learn more about Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Customer Support features reviewers most value Chatbot CRM Customer Database Email Management Knowledge Base Management Live Chat Multi-Channel Communication Queue Management Reporting/Analytics [4.7 (32)](https://www.capterra.com/p/10031687/Text/#reviews) AI customer support software that routes every ticket to the right team and opens it with full history. [Learn more about Text](https://www.capterra.com/p/10031687/Text/) Customer Support features reviewers most value Chatbot CRM Customer Database Email Management Knowledge Base Management Live Chat Multi-Channel Communication Queue Management Reporting/Analytics [4.6 (205)](https://www.capterra.com/p/16499/Issuetrak/reviews/) [Capterra Shortlist](https://www.capterra.com/customer-support-software/shortlist/) Everything you need to provide top-notch customer support. Backed by our own US industry-leading, 24/7 support. Get your free trial. [Learn more about Issuetrak](https://www.capterra.com/p/16499/Issuetrak/) Customer Support features reviewers most value Chatbot CRM Customer Database Email Management Knowledge Base Management Live Chat Multi-Channel Communication Queue Management Reporting/Analytics 84% recommend this product Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. [4.9 (10)](https://www.capterra.com/p/153078/RenewityRMA/reviews/) Returns, RMA, Repair and Service Management Software for In-house product service teams - easily configure to your process/data [Learn more about RenewityRMA](https://www.capterra.com/p/153078/RenewityRMA/) Customer Support features reviewers most value Chatbot CRM Customer Database Email Management Knowledge Base Management Live Chat Multi-Channel Communication Queue Management Reporting/Analytics [## Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) [4.5 (3474)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Freshdesk is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity.  [Learn more about Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) Customer Support features reviewers most value Chatbot CRM Customer Database Email Management Knowledge Base Management Live Chat Multi-Channel Communication Queue Management Reporting/Analytics 81% recommend this product [## Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) [4.5 (2215)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) [Capterra Shortlist](https://www.capterra.com/customer-support-software/shortlist/) Put customer service at the heart of your company. Make customers happier, agents more empowered, and your business more healthier. [Learn more about Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) Customer Support features reviewers most value Chatbot CRM Customer Database Email Management Knowledge Base Management Live Chat Multi-Channel Communication Queue Management Reporting/Analytics [## LiveAgent](https://www.capterra.com/p/102188/LiveAgent/) [4.7 (1788)](https://www.capterra.com/p/102188/LiveAgent/reviews/) [Capterra Shortlist](https://www.capterra.com/customer-support-software/shortlist/) Start for Free with LiveAgent and build amazing customer relationships with the ultimate help desk software for companies of all sizes. [Learn more about LiveAgent](https://www.capterra.com/p/102188/LiveAgent/) Customer Support features reviewers most value Chatbot CRM Customer Database Email Management Knowledge Base Management Live Chat Multi-Channel Communication Queue Management Reporting/Analytics 88% recommend this product [## TeamSupport](https://www.capterra.com/p/87908/TeamSupport/) [4.5 (849)](https://www.capterra.com/p/87908/TeamSupport/reviews/) [Capterra Shortlist](https://www.capterra.com/customer-support-software/shortlist/) Support ticketing and live chat solution designed to give B2B SaaS businesses a holistic view of their customer relationships. [Learn more about TeamSupport](https://www.capterra.com/p/87908/TeamSupport/) Customer Support features reviewers most value Chatbot CRM Customer Database Email Management Knowledge Base Management Live Chat Multi-Channel Communication Queue Management Reporting/Analytics 81% recommend this product [## Talkdesk](https://www.capterra.com/p/132852/Talkdesk/) [4.5 (733)](https://www.capterra.com/p/132852/Talkdesk/reviews/) Cloud-based contact center platform with omnichannel engagement, AI virtual agents, intelligent routing, and workforce management. [Learn more about Talkdesk](https://www.capterra.com/p/132852/Talkdesk/) Customer Support features reviewers most value Chatbot CRM Customer Database Email Management Knowledge Base Management Live Chat Multi-Channel Communication Queue Management Reporting/Analytics 83% recommend this product [## Birdeye](https://www.capterra.com/p/152997/BirdEye/) [4.7 (707)](https://www.capterra.com/p/152997/BirdEye/reviews/) [Capterra Shortlist](https://www.capterra.com/customer-support-software/shortlist/) Cloud-based reputation and marketing platform for multi-location brands managing reviews, listings, social media, and surveys. [Learn more about Birdeye](https://www.capterra.com/p/152997/BirdEye/) Customer Support features reviewers most value Chatbot CRM Customer Database Email Management Knowledge Base Management Live Chat Multi-Channel Communication Queue Management Reporting/Analytics 85% recommend this product [## Lime Connect](https://www.capterra.com/p/131558/Userlike-Live-Chat/) [4.6 (648)](https://www.capterra.com/p/131558/Userlike-Live-Chat/reviews/) Lime Connect is the leading GDPR-compliant software for automation & messaging that helps businesses transform customer communication. [Learn more about Lime Connect](https://www.capterra.com/p/131558/Userlike-Live-Chat/) Customer Support features reviewers most value Chatbot CRM Customer Database Email Management Knowledge Base Management Live Chat Multi-Channel Communication Queue Management Reporting/Analytics 84% recommend this product [## Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) [4.7 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) [Capterra Shortlist](https://www.capterra.com/customer-support-software/shortlist/) Tidio is customer support software with live chat, help desk, chatbot, and AI agent options designed to streamline support. [Learn more about Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) Customer Support features reviewers most value Chatbot CRM Customer Database Email Management Knowledge Base Management Live Chat Multi-Channel Communication Queue Management Reporting/Analytics 85% recommend this product [## NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/) [4.2 (581)](https://www.capterra.com/p/134775/inContact-Call-Center-Software/reviews/) [Capterra Shortlist](https://www.capterra.com/customer-support-software/shortlist/) Cloud-based contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX. [Learn more about NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/) Customer Support features reviewers most value Chatbot CRM Customer Database Email Management Knowledge Base Management Live Chat Multi-Channel Communication Queue Management Reporting/Analytics [## Smartsupp](https://www.capterra.com/p/136251/Smartsupp-live-chat/) [4.6 (343)](https://www.capterra.com/p/136251/Smartsupp-live-chat/reviews/) [Capterra Shortlist](https://www.capterra.com/customer-support-software/shortlist/) Access all of the tools you will need to perform effective and proactive human, chatbot and AI customer support with Smartsupp  [Learn more about Smartsupp](https://www.capterra.com/p/136251/Smartsupp-live-chat/) Customer Support features reviewers most value Chatbot CRM Customer Database Email Management Knowledge Base Management Live Chat Multi-Channel Communication Queue Management Reporting/Analytics 80% recommend this product [## Front](https://www.capterra.com/p/132901/Front/) [4.5 (289)](https://www.capterra.com/p/132901/Front/reviews/) [Capterra Shortlist](https://www.capterra.com/customer-support-software/shortlist/) Front’s powerful customer support platform makes five-star service attainable for 9,000 businesses like yours.  [Learn more about Front](https://www.capterra.com/p/132901/Front/) Customer Support features reviewers most value Chatbot CRM Customer Database Email Management Knowledge Base Management Live Chat Multi-Channel Communication Queue Management Reporting/Analytics 81% recommend this product [## Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/) [4.3 (268)](https://www.capterra.com/p/179417/Genesys-Cloud/reviews/) Cloud-based contact center platform that manages voice, chat, email, SMS, and social media interactions with built-in workforce. [Learn more about Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/) Customer Support features reviewers most value Chatbot CRM Customer Database Email Management Knowledge Base Management Live Chat Multi-Channel Communication Queue Management Reporting/Analytics [## Yonyx](https://www.capterra.com/p/130406/AGI-Self-Service/) [4.7 (259)](https://www.capterra.com/p/130406/AGI-Self-Service/reviews/) [Capterra Shortlist](https://www.capterra.com/customer-support-software/shortlist/) Yonyx enhances customer support with interactive decision trees, enabling consistent workflows, faster resolutions, and improved CSAT,  [Learn more about Yonyx](https://www.capterra.com/p/130406/AGI-Self-Service/) Customer Support features reviewers most value Chatbot CRM Customer Database Email Management Knowledge Base Management Live Chat Multi-Channel Communication Queue Management Reporting/Analytics 89% recommend this product [## Help Scout](https://www.capterra.com/p/136909/Help-Scout/) [4.6 (226)](https://www.capterra.com/p/136909/Help-Scout/reviews/) [Capterra Shortlist](https://www.capterra.com/customer-support-software/shortlist/) Help Scout's email management software has the features you need to keep things simple, move fast, and focus on delighting customers. [Learn more about Help Scout](https://www.capterra.com/p/136909/Help-Scout/) Customer Support features reviewers most value Chatbot CRM Customer Database Email Management Knowledge Base Management Live Chat Multi-Channel Communication Queue Management Reporting/Analytics 80% recommend this product [## Wati](https://www.capterra.com/p/204314/WATI/) [4.6 (207)](https://www.capterra.com/p/204314/WATI/reviews/) The Agentic Customer Engagement Platform built for Revenue Growth [Learn more about Wati](https://www.capterra.com/p/204314/WATI/) Customer Support features reviewers most value Chatbot CRM Customer Database Email Management Knowledge Base Management Live Chat Multi-Channel Communication Queue Management Reporting/Analytics 87% recommend this product [## HelpCrunch](https://www.capterra.com/p/225716/HelpCrunch/) [4.8 (195)](https://www.capterra.com/p/225716/HelpCrunch/reviews/) Cloud-based customer communication platform with live chat, shared inbox, knowledge base, chatbot, email marketing, and website popups. [Learn more about HelpCrunch](https://www.capterra.com/p/225716/HelpCrunch/) Customer Support features reviewers most value Chatbot CRM Customer Database Email Management Knowledge Base Management Live Chat Multi-Channel Communication Queue Management Reporting/Analytics 89% recommend this product [## Zight](https://www.capterra.com/p/154298/CloudApp/) [4.6 (185)](https://www.capterra.com/p/154298/CloudApp/reviews/) Share information faster with visual context. Create, annotate, and share screenshots, videos, screen recordings, GIFs. [Learn more about Zight](https://www.capterra.com/p/154298/CloudApp/) Customer Support features reviewers most value Chatbot CRM Customer Database Email Management Knowledge Base Management Live Chat Multi-Channel Communication Queue Management Reporting/Analytics 83% recommend this product [## Vivantio](https://www.capterra.com/p/216733/Vivantio/) [4.3 (178)](https://www.capterra.com/p/216733/Vivantio/reviews/) Vivantio's support platform anticipates customer needs with predictive analysis, streamlines operations, and scales as your org grows. [Learn more about Vivantio](https://www.capterra.com/p/216733/Vivantio/) Customer Support features reviewers most value Chatbot CRM Customer Database Email Management Knowledge Base Management Live Chat Multi-Channel Communication Queue Management Reporting/Analytics [## Kayako](https://www.capterra.com/p/80775/Kayako/) [4.0 (176)](https://www.capterra.com/p/80775/Kayako/reviews/) Kayako, an AI help desk platform, automates tasks, enabling agents to focus on high-value work and enhancing support efficiency. [Learn more about Kayako](https://www.capterra.com/p/80775/Kayako/) Customer Support features reviewers most value Chatbot CRM Customer Database Email Management Knowledge Base Management Live Chat Multi-Channel Communication Queue Management Reporting/Analytics [## Textline](https://www.capterra.com/p/168213/Textline/) [4.9 (169)](https://www.capterra.com/p/168213/Textline/reviews/) [Capterra Shortlist](https://www.capterra.com/customer-support-software/shortlist/) Textline is a business texting platform that centralizes messaging, supports teamwork, and ensures secure, compliant communication. [Learn more about Textline](https://www.capterra.com/p/168213/Textline/) Customer Support features reviewers most value Chatbot CRM Customer Database Email Management Knowledge Base Management Live Chat Multi-Channel Communication Queue Management Reporting/Analytics 95% recommend this product [## Freshchat](https://www.capterra.com/p/158117/Freshchat/) [4.2 (155)](https://www.capterra.com/p/158117/Freshchat/reviews/) Freshchat is a modern messaging software built for customer engagement teams to talk to customers across channels. [Learn more about Freshchat](https://www.capterra.com/p/158117/Freshchat/) Customer Support features reviewers most value Chatbot CRM Customer Database Email Management Knowledge Base Management Live Chat Multi-Channel Communication Queue Management Reporting/Analytics Page 1 of 10 ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Filter (429) Products: Sort By: Featured Partners * * * Plan Type Free Trial Popular 85% of professionals opt for a 30-day trial before the software purchase Other subsciption plans: Free Version Monthly Subscription Annual Subscription One-Time License Key Features All key features Popular We have selected the most important and critical features as defined by Capterra user reviews AI Copilot Chatbot CRM Customer Database [Email Management](https://www.capterra.com/customer-support-software/features/email-management/) Generative AI Inventory Management [Knowledge Base Management](https://www.capterra.com/customer-support-software/features/knowledge-base-management/) Live Chat Multi-Channel Communication Queue Management [Reporting/Analytics](https://www.capterra.com/customer-support-software/features/reporting-analytics/) Service Level Agreement (SLA) Management Deployment Cloud, SaaS, Web-Based Desktop Mac Desktop Windows Desktop Linux On-Premise Windows On-Premise Linux Desktop Chromebook Mobile Android Mobile iPhone Mobile iPad Related Software Category: [Customer Experience Software](https://www.capterra.com/customer-experience-software/)[Help Desk Software](https://www.capterra.com/help-desk-software/)[Customer Success Software](https://www.capterra.com/customer-success-software/)[Customer Service Software](https://www.capterra.com/customer-service-software/)[Customer Satisfaction Software](https://www.capterra.com/customer-satisfaction-software/) I'm looking for Customer Support Software that is: [Free](https://www.capterra.com/customer-support-software/s/free/)