--- title: "Best Customer Support Software 2026 | Capterra" description: "Find the top Customer Support software of 2026 on Capterra. Based on millions of verified user reviews - compare and filter for whats important to you to find the best tools for your needs." source_url: "https://www.capterra.com/customer-support-software/" page_type: "category" language: "en" --- # Best Customer Support Software ## Text Rating: 4.7 out of 5 (30 reviews) Profile: [Text](https://www.capterra.com/p/10031687/Text/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Customer service software that drives revenue. AI agents, live chat, tickets, and automation in one inbox. #### Rating breakdown - Ease of Use: 4.7 out of 5 - Customer Service: 4.7 out of 5 - Features: 4.6 out of 5 - Value for Money: 4.4 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $25.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Reporting/Analytics: 4.5 rating - Customizable Branding: 4.7 rating - Generative AI: 4.3 rating - Multi-Channel Communication: 5.0 rating #### Lowest rated features - Chatbot: 4.0 rating - Customer Communication: 4.0 rating - Customizable Templates: 5.0 rating - Knowledge Base Management: 5.0 rating #### Feature-related review snippet Reviewer: Bart C. Reviewer details: Design, 51-200 employees Published: May 15, 2026 > "Great admin UI/UX, easy management, and strong long-term value from Text’s AI chatbot tools for e-commerce and for client experience." ### Gallery tab Ease of use: 4.7 out of 5 (30 reviews) #### Related review snippet Reviewer: Samantha S. Reviewer details: Education Management, 51-200 employees Published: April 23, 2026 > "The UI is straightforward enough that new agents can pick it up quickly, and the options for integration (whatsapp, instagram, fb messenger, SMS, etc.) is great for staying connected across different customer facing platforms." ### Integrations tab Text connects with 42+ software tools. [See all integrations](https://www.capterra.com/p/10031687/Text/#integrations) #### Most popular integrations - Slack: 4.7 rating - Mailchimp: 4.5 rating - WordPress: 5.0 rating - Shopify: 4.5 rating - LiveChat: 5.0 rating - ChatGPT: 4.4 rating #### Integrations-related review snippet Reviewer: Samantha S. Reviewer details: Education Management, 51-200 employees Published: April 23, 2026 > "The UI is straightforward enough that new agents can pick it up quickly, and the options for integration (whatsapp, instagram, fb messenger, SMS, etc.) is great for staying connected across different customer facing platforms." --- ## Freshdesk Rating: 4.5 out of 5 (3,466 reviews) Profile: [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Freshdesk is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity. #### Rating breakdown - Ease of Use: 4.5 out of 5 - Customer Service: 4.5 out of 5 - Features: 4.3 out of 5 - Value for Money: 4.4 out of 5 #### Pros and cons based on reviews Pros: - Centralized and efficient customer service - Quick and flexible setup process Cons: - Frequent bugs and technical glitches - Email management feature gaps #### Starting price Starting price: $19.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: Yes ### Features tab #### Highest rated features - Support Ticket Management: 4.6 rating - Reporting/Analytics: 4.1 rating - Real-Time Notifications: 4.8 rating - Email Management: 4.7 rating #### Lowest rated features - Third-Party Integrations: 3.9 rating - Reporting & Statistics: 3.8 rating - Access Controls/Permissions: 4.0 rating - AI Copilot: 3.0 rating #### Feature-related review snippet Reviewer: Shaunak B. Reviewer details: Computer Software, 10,001+ employees Published: July 3, 2026 > "The interface is approachable, everyday tasks are straightforward, and even less technical users adapted quickly." ### Gallery tab Ease of use: 4.5 out of 5 (3,466 reviews) #### Related review snippet Reviewer: Kosana A. Reviewer details: Computer Software, 1,001-5,000 employees Published: May 26, 2026 > "We use Freshdesk for our support operations, and it has helped us resolve and close tickets faster with its advanced features presented in a simple and easy-to-use interface." ### Integrations tab Freshdesk connects with 78+ software tools. [See all integrations](https://www.capterra.com/p/124981/Freshdesk/#integrations) #### Most popular integrations - SurveyMonkey: 4.6 rating - Shopify: 4.5 rating - Zapier: 4.7 rating - Meta for Business: 4.4 rating - Campaign Monitor by Marigold: 4.5 rating - Five9: 4.2 rating #### Integrations-related review snippet Reviewer: Posh J. Reviewer details: Insurance, 1,001-5,000 employees Published: March 10, 2025 > "I had a great experience utilizing the platform as a stand-alone tool. When I wanted to create integrations with other tools the complexity of the process was more time than we had to invest." --- ## Zendesk Suite Rating: 4.4 out of 5 (4,088 reviews) Profile: [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Zendesk is a cloud-based platform enabling businesses to offer customer support via text, mobile, phone, email, chat, and social media. #### Rating breakdown - Ease of Use: 4.3 out of 5 - Customer Service: 4.3 out of 5 - Features: 4.4 out of 5 - Value for Money: 4.2 out of 5 #### Pros and cons based on reviews Pros: - Comprehensive multi-channel client support - Unified chat and ticketing system Cons: - Performance and reliability concerns - High and complex pricing structure #### Starting price Starting price: $115.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: Yes ### Features tab #### Highest rated features - Support Ticket Management: 4.6 rating - Email Management: 4.4 rating - Knowledge Base Management: 4.3 rating - Real-Time Notifications: 4.4 rating #### Lowest rated features - Reporting/Analytics: 4.1 rating - Live Chat: 4.2 rating - Multi-Channel Communication: 4.2 rating - CRM: 4.1 rating #### Feature-related review snippet Reviewer: Ryan P. Reviewer details: Facilities Services, 10,001+ employees Published: July 6, 2026 > "It's generally intuitive, making daily interactions smooth, though some advanced features take a bit more time to master." ### Gallery tab Ease of use: 4.3 out of 5 (4,088 reviews) #### Related review snippet Reviewer: jane F. Reviewer details: Insurance, 1-10 employees Published: April 2, 2026 > "It streamlines customer support, keeps tickets and communications organized, and helps provide fast, consistent, and professional service." ### Integrations tab Zendesk Suite connects with 220+ software tools. [See all integrations](https://www.capterra.com/p/164283/Zendesk/#integrations) #### Most popular integrations - Dropbox: 4.5 rating - Aha!: 4.7 rating - AWeber: 4.4 rating - CheckMarket: 4.5 rating - Formstack Forms: 4.0 rating - Cirrus Insight: 4.2 rating #### Integrations-related review snippet Reviewer: Ali A. Reviewer details: Transportation/Trucking/Railroad, 51-200 employees Published: September 25, 2024 > "Additionally, the platform integrates easily with various third-party tools, enhancing its overall flexibility and functionality." --- Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. ## Helpfruit Rating: 4.6 out of 5 (11 reviews) Profile: [Helpfruit](https://www.capterra.com/p/209117/Helpfruit/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Helpfruit: fresh customer self-service software. Reduce email tickets and calls with AI chatbot, help pages and live chat. #### Rating breakdown - Ease of Use: 4.9 out of 5 - Customer Service: 4.9 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.8 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $149.00 Pricing details: Flat Rate, Per Month Free trial: Yes Free demo: Yes ### Features tab #### Highest rated features - Live Chat: 5.0 rating ### Gallery tab Ease of use: 4.9 out of 5 (11 reviews) ### Integrations tab Helpfruit connects with 8+ software tools. [See all integrations](https://www.capterra.com/p/209117/Helpfruit/#integrations) #### Most popular integrations - Slack: 4.7 rating - WhatsApp: 4.7 rating - Microsoft Teams: 4.5 rating - Microsoft SharePoint: 4.4 rating - Instagram: 4.7 rating - Zapier: 4.7 rating - Marketo Engage: 4.3 rating - Messenger: 4.8 rating --- ## Issuetrak Rating: 4.6 out of 5 (205 reviews) Profile: [Issuetrak](https://www.capterra.com/p/16499/Issuetrak/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Everything you need to provide top-notch customer support. Backed by our own US industry-leading, 24/7 support. Get your free trial. #### Rating breakdown - Ease of Use: 4.4 out of 5 - Customer Service: 4.7 out of 5 - Features: 4.4 out of 5 - Value for Money: 4.6 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $876.00 Pricing details: Per User, Per Year Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Support Ticket Management: 4.2 rating - Email Management: 5.0 rating - Real-Time Notifications: 5.0 rating - Call Center Management: 5.0 rating #### Lowest rated features - Alerts/Notifications: 1.0 rating - Multi-Channel Communication: 1.0 rating - Reporting/Analytics: 2.5 rating - Knowledge Base Management: 3.0 rating #### Feature-related review snippet Reviewer: Lonni C. Reviewer details: Logistics and Supply Chain, 201-500 employees Published: February 8, 2023 > "Easy to use and user friendly." ### Gallery tab Ease of use: 4.4 out of 5 (205 reviews) #### Related review snippet Reviewer: John D. Reviewer details: Environmental Services, 51-200 employees Published: July 13, 2025 > "Key strengths of Issuetrak lie in its powerful customization capabilities, allowing users to tailor everything from the dashboard to subcategories and workflows, complemented by exceptional customer service." ### Integrations tab Issuetrak connects with 10+ software tools. [See all integrations](https://www.capterra.com/p/16499/Issuetrak/#integrations) #### Most popular integrations - Slack: 4.7 rating - Microsoft 365: 5.0 rating - Gmail: 4.8 rating - Google Analytics 360: 4.7 rating - Zapier: 4.0 rating - Microsoft Azure: 4.6 rating - Microsoft Power BI: 4.6 rating - Okta: 4.7 rating - SendGrid: 4.2 rating --- ## RenewityRMA Rating: 4.9 out of 5 (10 reviews) Profile: [RenewityRMA](https://www.capterra.com/p/153078/RenewityRMA/) Visible tabs: Overview, Features, Gallery ### Overview tab #### What is this product about? Returns, RMA, Repair and Service Management Software for In-house product service teams - easily configure to your process/data #### Rating breakdown - Ease of Use: 4.6 out of 5 - Customer Service: 4.9 out of 5 - Features: 4.6 out of 5 - Value for Money: 5.0 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $69.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Most popular features - Live Chat: Not available - Reporting/Analytics: Available - Knowledge Base Management: Available - Email Management: Available - Multi-Channel Communication: Not available - Chatbot: Not available - Customer Database: Available - Queue Management: Available - CRM: Available - Service Level Agreement (SLA) Management: Available - AI Copilot: Not available - Inventory Management: Not available ### Gallery tab Ease of use: 4.6 out of 5 (10 reviews) --- ## Zoho Desk Rating: 4.5 out of 5 (2,213 reviews) Profile: [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Put customer service at the heart of your company. Make customers happier, agents more empowered, and your business more healthier. #### Rating breakdown - Ease of Use: 4.4 out of 5 - Customer Service: 4.3 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Pros: - Integrated team collaboration tools - Customizable workflow automation features Cons: - Email integration limitations and glitches - Inconsistent performance and slow loading #### Starting price Starting price: $20.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: Yes ### Features tab #### Highest rated features - Support Ticket Management: 4.7 rating - Knowledge Base Management: 4.5 rating - Real-Time Notifications: 4.6 rating - Email Management: 4.6 rating #### Lowest rated features - Queue Management: 3.9 rating - Website Integration: 2.0 rating - Access Controls/Permissions: 4.2 rating - Reporting/Analytics: 4.3 rating #### Feature-related review snippet Reviewer: Surjeet S. Reviewer details: Information Technology and Services, 201-500 employees Published: April 18, 2023 > "Zoho desk's User interface is intuitive and easy to use Also it provides valuable insights and reports that help me to make informed decision and continuosly improve my support operations." ### Gallery tab Ease of use: 4.4 out of 5 (2,213 reviews) #### Related review snippet Reviewer: Garcia L. Reviewer details: Printing, 51-200 employees Published: August 8, 2025 > "Zoho Desk simplifies support ticket handling and workflows with easy setup so that my team can monitor issues and respond to chat discussions with users effectively without the trouble of setup." ### Integrations tab Zoho Desk connects with 78+ software tools. [See all integrations](https://www.capterra.com/p/169505/Zoho-Desk/#integrations) #### Most popular integrations - Slack: 4.7 rating - Microsoft Teams: 4.7 rating - SurveyMonkey: 4.6 rating - Google Analytics 360: 4.7 rating - Zoho CRM: 4.7 rating - Zapier: 4.7 rating #### Integrations-related review snippet Reviewer: Katie Z. Reviewer details: Marketing and Advertising, Self-employed Published: March 30, 2026 > "Zoho Desk is affordable and easy to integrate in website and has easy to use tools within the Zoho Desk." --- ## LiveAgent Rating: 4.7 out of 5 (1,787 reviews) Profile: [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Start for Free with LiveAgent and build amazing customer relationships with the ultimate help desk software for companies of all sizes. #### Rating breakdown - Ease of Use: 4.6 out of 5 - Customer Service: 4.7 out of 5 - Features: 4.6 out of 5 - Value for Money: 4.6 out of 5 #### Pros and cons based on reviews Pros: - Comprehensive omnichannel support tools - Efficient client interaction management Cons: - Frequent technical glitches and instability - Cumbersome and inconsistent email handling #### Starting price Starting price: $15.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Support Ticket Management: 4.8 rating - Real-Time Notifications: 4.7 rating - Live Chat: 4.7 rating - Multi-Channel Communication: 4.8 rating #### Lowest rated features - API: 1.0 rating - Email Management: 4.5 rating - Knowledge Base Management: 4.5 rating - Service Level Agreement (SLA) Management: 4.5 rating #### Feature-related review snippet Reviewer: Sanket Y. Reviewer details: Information Technology and Services, 10,001+ employees Published: March 27, 2026 > "I like how easy the interface is to use, even for people who are new to it." ### Gallery tab Ease of use: 4.6 out of 5 (1,787 reviews) #### Related review snippet Reviewer: Jacopo R. Reviewer details: Information Technology and Services, 1-10 employees Published: May 6, 2026 > "For us, it is an essential tool: it enables us to manage tickets, live chats, and client requests in a well-organised and professional manner." ### Integrations tab LiveAgent connects with 125+ software tools. [See all integrations](https://www.capterra.com/p/102188/LiveAgent/#integrations) #### Most popular integrations - Slack: 4.4 rating - Meta for Business: 4.4 rating - Twitter/X: 4.5 rating - Joomla: 4.2 rating - GetResponse: 4.2 rating - BigCommerce: 4.4 rating #### Integrations-related review snippet Reviewer: Carole K. Reviewer details: Higher Education, 11-50 employees Published: August 22, 2024 > "The integration with Zimbra is also a plus (although I could not test it in the free trial)" --- ## Intercom Rating: 4.5 out of 5 (1,134 reviews) Profile: [Intercom](https://www.capterra.com/p/134347/Intercom/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Intercom is the complete AI-first customer service platform, improving experiences for customers, support agents, and managers #### Rating breakdown - Ease of Use: 4.4 out of 5 - Customer Service: 4.3 out of 5 - Features: 4.4 out of 5 - Value for Money: 4.0 out of 5 #### Pros and cons based on reviews Pros: - Versatile multichannel messaging tools - Efficient client support management Cons: - Complex and expensive pricing - Frequent technical glitches #### Starting price Starting price: $39.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Live Chat: 4.8 rating - Support Ticket Management: 4.2 rating - Real-Time Notifications: 4.6 rating - Chat/Messaging: 4.7 rating #### Lowest rated features - Reporting/Analytics: 4.0 rating - Queue Management: 4.0 rating - Chatbot: 4.2 rating - Email Management: 4.3 rating #### Feature-related review snippet Reviewer: Henrik R. Reviewer details: Program Development, 51-200 employees Published: May 28, 2025 > "The intuitive interface allows for complex automation without requiring deep technical knowledge, which is a huge plus." ### Gallery tab Ease of use: 4.4 out of 5 (1,134 reviews) #### Related review snippet Reviewer: DAVIS O. Reviewer details: Information Technology and Services, 1,001-5,000 employees Published: August 20, 2025 > "The live chat is fast and responsive, and the ability to see user activity in real time adds a layer of context that makes support feel proactive rather than reactive." ### Integrations tab Intercom connects with 97+ software tools. [See all integrations](https://www.capterra.com/p/134347/Intercom/#integrations) #### Most popular integrations - Slack: 4.9 rating - Zapier: 4.8 rating - Meta for Business: 4.4 rating - Marketo Engage: 4.3 rating - Aircall: 4.2 rating - Operations Hub: 4.8 rating #### Integrations-related review snippet Reviewer: Rebecca D. Reviewer details: Non-Profit Organization Management, 51-200 employees Published: August 21, 2025 > "We're also very happy with how it integrates with our other systems." --- ## TeamSupport Rating: 4.5 out of 5 (848 reviews) Profile: [TeamSupport](https://www.capterra.com/p/87908/TeamSupport/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Support ticketing and live chat solution designed to give B2B SaaS businesses a holistic view of their customer relationships. #### Rating breakdown - Ease of Use: 4.4 out of 5 - Customer Service: 4.5 out of 5 - Features: 4.3 out of 5 - Value for Money: 4.4 out of 5 #### Pros and cons based on reviews Pros: - Intuitive and adaptable interface - Comprehensive client management tools Cons: - Frequent slowdowns and downtime - Recurring bugs and system glitches #### Starting price Starting price: $45.00 Pricing details: Per User, Per Month Free trial: No Free demo: No ### Features tab #### Highest rated features - Support Ticket Management: 4.5 rating - Customer Database: 5.0 rating - Live Chat: 4.7 rating - Real-Time Notifications: 4.4 rating #### Lowest rated features - Reporting/Analytics: 4.3 rating - Activity Dashboard: 3.0 rating - Inventory Management: 3.0 rating - Help Desk Management: 4.3 rating #### Feature-related review snippet Reviewer: Verified Reviewer Reviewer details: Computer Software, 51-200 employees Published: February 18, 2023 > "So much user friendly to use the UI interface." ### Gallery tab Ease of use: 4.4 out of 5 (848 reviews) #### Related review snippet Reviewer: Stefan L. Reviewer details: Package/Freight Delivery, 11-50 employees Published: November 12, 2025 > "I appreciated how it unified all our support tickets – emails, chats, calls – into one system, which meant we were no longer juggling multiple inboxes and forgetting client-issues." ### Integrations tab TeamSupport connects with 40+ software tools. [See all integrations](https://www.capterra.com/p/87908/TeamSupport/#integrations) #### Most popular integrations - Mailchimp: 4.5 rating - Microsoft 365: 4.6 rating - Google Analytics 360: 4.7 rating - HubSpot CRM: 4.5 rating - Zapier: 4.7 rating - Meta for Business: 4.4 rating #### Integrations-related review snippet Reviewer: Kim J. Reviewer details: Information Technology and Services, 51-200 employees Published: September 18, 2020 > "Integration, history, all great!" --- ## Birdeye Rating: 4.7 out of 5 (704 reviews) Profile: [Birdeye](https://www.capterra.com/p/152997/BirdEye/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? AI Agents for Multi-Location Brands #### Rating breakdown - Ease of Use: 4.7 out of 5 - Customer Service: 4.6 out of 5 - Features: 4.6 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Pros: - Simple and intuitive platform - Enhanced online reputation management Cons: - Recurring technical and integration problems - Inconsistent support and communication #### Starting price Starting price: Not available Pricing details: Other, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Reporting/Analytics: 4.8 rating - Customizable Fields: 4.8 rating - Live Chat: 5.0 rating - Support Ticket Management: 5.0 rating #### Lowest rated features - Chat/Messaging: 4.2 rating - Alerts/Notifications: 3.0 rating - Real-Time Notifications: 4.4 rating - Real-Time Data: 4.3 rating #### Feature-related review snippet Reviewer: Abby J. Reviewer details: Marketing and Advertising, 11-50 employees Published: June 11, 2024 > "They offer applicable information, high quality tools, and an ever-changing range of product offerings." ### Gallery tab Ease of use: 4.7 out of 5 (704 reviews) #### Related review snippet Reviewer: Steven L. Reviewer details: Real Estate, 1,001-5,000 employees Published: May 7, 2026 > "Their listings management and Ai search management tools are industry best and provide valauable insight along with action items to improve." ### Integrations tab Birdeye connects with 111+ software tools. [See all integrations](https://www.capterra.com/p/152997/BirdEye/#integrations) #### Most popular integrations - Salesforce Sales Cloud: 4.4 rating - Mailchimp: 4.5 rating - Pipedrive: 4.5 rating - Square Point of Sale: 4.6 rating - Mindbody: 4.0 rating - Constant Contact: 4.3 rating #### Integrations-related review snippet Reviewer: Jacob N. Reviewer details: Health, Wellness and Fitness, 11-50 employees Published: January 16, 2023 > "Integration is not too difficult and features outweigh other platforms." --- ## Lime Connect Rating: 4.6 out of 5 (648 reviews) Profile: [Lime Connect](https://www.capterra.com/p/131558/Userlike-Live-Chat/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Lime Connect is the leading GDPR-compliant software for automation & messaging that helps businesses transform customer communication. #### Rating breakdown - Ease of Use: 4.5 out of 5 - Customer Service: 4.6 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.3 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $87.00 Pricing details: Flat Rate, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Live Chat: 4.8 rating - Customizable Branding: 4.5 rating - Reporting/Analytics: 4.5 rating - Support Ticket Management: 4.5 rating #### Lowest rated features - Alerts/Notifications: 4.0 rating - Chat/Messaging: 4.0 rating - Chatbot: 5.0 rating - Email Management: 5.0 rating ### Gallery tab Ease of use: 4.5 out of 5 (648 reviews) #### Related review snippet Reviewer: Jose C. Reviewer details: Internet, Self-employed Published: July 7, 2023 > "Being able to have a centralized inbox to interact with my customers through different channels like website, WhatsApp and Facebook was just amazing." ### Integrations tab Lime Connect connects with 35+ software tools. [See all integrations](https://www.capterra.com/p/131558/Userlike-Live-Chat/#integrations) #### Most popular integrations - Slack: 4.7 rating - Mailchimp: 4.5 rating - Jira: 4.4 rating - GitHub: 4.8 rating - Zendesk Suite: 4.4 rating - Freshdesk: 4.5 rating - Pipedrive: 4.5 rating - Cloudflare: 4.7 rating - SugarCRM: 3.8 rating --- ## Tidio Rating: 4.7 out of 5 (590 reviews) Profile: [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Tidio is customer support software with live chat, help desk, chatbot, and AI agent options designed to streamline support. #### Rating breakdown - Ease of Use: 4.7 out of 5 - Customer Service: 4.6 out of 5 - Features: 4.6 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $0.00 Pricing details: Flat Rate, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Live Chat: 4.8 rating - Chatbot: 4.7 rating - Reporting/Analytics: 4.5 rating - Chat/Messaging: 4.9 rating #### Lowest rated features - Customer Database: 4.4 rating - Support Ticket Management: 4.5 rating - Third-Party Integrations: 4.5 rating - Customizable Branding: 4.3 rating #### Feature-related review snippet Reviewer: Guillermo G. Reviewer details: Renewables & Environment, 11-50 employees Published: May 27, 2025 > "The visual interfase is great for configuration, once you get around the how it works and what each element is for (takes a while but becomes handy to be able to see your flow diagramed)." ### Gallery tab Ease of use: 4.7 out of 5 (590 reviews) #### Related review snippet Reviewer: Monika D. Reviewer details: Information Technology and Services, 201-500 employees Published: December 17, 2025 > "It centralizes student/parent support, automates repetitive questions, enhances communication through emails and messages, and even helps teachers with internal support." ### Integrations tab Tidio connects with 45+ software tools. [See all integrations](https://www.capterra.com/p/144040/Tidio-Chat/#integrations) #### Most popular integrations - Wix: 4.9 rating - Google Analytics 360: 4.9 rating - Shopify: 5.0 rating - Adobe Commerce: 4.3 rating - Agile CRM: 4.1 rating - Campaign Monitor by Marigold: 4.5 rating #### Integrations-related review snippet Reviewer: Claudio F. Reviewer details: Accounting, 1-10 employees Published: July 11, 2025 > "We use Tidio daily to manage customer inquiries, and what we like most is its intuitive interface and the ability to centralize chats, emails, and automations in one tool." --- ## NiCE CXone Rating: 4.2 out of 5 (581 reviews) Profile: [NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Cloud-based contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX. #### Rating breakdown - Ease of Use: 4.2 out of 5 - Customer Service: 4.0 out of 5 - Features: 4.1 out of 5 - Value for Money: 4.1 out of 5 #### Pros and cons based on reviews Pros: - Intuitive and accessible interface - Comprehensive feature-rich platform Cons: - Persistent glitches and crashes - Frequent lag and slowdowns #### Starting price Starting price: $110.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Call Center Management: 4.8 rating - Reporting/Analytics: 4.8 rating - Support Ticket Management: 4.8 rating - Queue Management: 4.7 rating #### Lowest rated features - Live Chat: 3.7 rating - Multi-Channel Communication: 4.3 rating - Customer Database: 4.0 rating - Email Management: 4.5 rating #### Feature-related review snippet Reviewer: Kiyanna H. Reviewer details: Furniture, 501-1,000 employees Published: June 11, 2024 > "There are hardly any issues, and the functionality is simple and easy to navigate." ### Gallery tab Ease of use: 4.2 out of 5 (581 reviews) #### Related review snippet Reviewer: vignesh K. Reviewer details: Outsourcing/Offshoring, 5,001-10,000 employees Published: April 24, 2025 > "The real-time analytics and customizable reporting tools make it easy for supervisors to monitor performance and optimize operations efficiently." ### Integrations tab NiCE CXone connects with 32+ software tools. [See all integrations](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#integrations) #### Most popular integrations - Zoom Workplace: 4.6 rating - Microsoft Teams: 5.0 rating - Dynamics 365: 4.4 rating - Bullhorn ATS & CRM: 4.0 rating - LogMeIn Central: 4.5 rating - SAP Customer Experience: 4.3 rating #### Integrations-related review snippet Reviewer: Zak B. Reviewer details: E-Learning, 51-200 employees Published: November 12, 2020 > "This integrates well with our other systems we use and is very user friendly." --- ## Smartsupp Rating: 4.6 out of 5 (343 reviews) Profile: [Smartsupp](https://www.capterra.com/p/136251/Smartsupp-live-chat/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Access all of the tools you will need to perform effective and proactive human, chatbot and AI customer support with Smartsupp #### Rating breakdown - Ease of Use: 4.8 out of 5 - Customer Service: 4.5 out of 5 - Features: 4.4 out of 5 - Value for Money: 4.4 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $17.00 Pricing details: Flat Rate, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Live Chat: 4.9 rating - Chatbot: 4.4 rating - Customizable Branding: 5.0 rating - Support Ticket Management: 4.6 rating #### Lowest rated features - Queue Management: 4.2 rating - Customer Database: 4.0 rating - Reporting/Analytics: 4.0 rating - Multi-Channel Communication: 4.3 rating #### Feature-related review snippet Reviewer: Verified Reviewer Reviewer details: Information Technology and Services, 1-10 employees Published: March 13, 2023 > "The interface is simple and clean and the learning curve is incredibly friendly." ### Gallery tab Ease of use: 4.8 out of 5 (343 reviews) #### Related review snippet Reviewer: Anca D. Reviewer details: Apparel & Fashion, 1-10 employees Published: June 8, 2023 > "I can connect and communicate through one single tool (Smartupp) and include Facebook customers as well as customers direct from my site" ### Integrations tab Smartsupp connects with 21+ software tools. [See all integrations](https://www.capterra.com/p/136251/Smartsupp-live-chat/#integrations) #### Most popular integrations - WordPress: 5.0 rating - Squarespace: 4.6 rating - Weebly: 4.3 rating - Joomla: 4.7 rating - Drupal: 4.2 rating - Instapage: 4.5 rating #### Integrations-related review snippet Reviewer: Ondrej Š. Reviewer details: Medical Devices, 1-10 employees Published: March 18, 2021 > "I am using it for 3 years on different web sites and I am very satisfied with the features." --- ## Front Rating: 4.5 out of 5 (288 reviews) Profile: [Front](https://www.capterra.com/p/132901/Front/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Front’s powerful customer support platform makes five-star service attainable for 9,000 businesses like yours. #### Rating breakdown - Ease of Use: 4.5 out of 5 - Customer Service: 4.4 out of 5 - Features: 4.4 out of 5 - Value for Money: 4.1 out of 5 #### Pros and cons based on reviews Pros: - Intuitive and simple interface - Efficient email organization tools Cons: - High and inflexible pricing structure #### Starting price Starting price: $25.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Email Management: 4.5 rating - Chat/Messaging: 5.0 rating - Access Controls/Permissions: 5.0 rating - Social Media Integration: 5.0 rating #### Lowest rated features - Knowledge Base Management: 4.0 rating - Alerts/Notifications: 4.5 rating - Reporting/Analytics: 4.5 rating - Activity Tracking: 5.0 rating #### Feature-related review snippet Reviewer: Clayton M. Reviewer details: Package/Freight Delivery, 51-200 employees Published: June 5, 2024 > "I found it to be very user friendly and intuitive." ### Gallery tab Ease of use: 4.5 out of 5 (288 reviews) #### Related review snippet Reviewer: Nancy W. Reviewer details: Leisure, Travel & Tourism, 11-50 employees Published: June 13, 2025 > "Being on the front line on customer services it assist in channeling communication directly to customers, creates a friendly platform to chat, send messages and files and engage the right agents on time." ### Integrations tab Front connects with 86+ software tools. [See all integrations](https://www.capterra.com/p/132901/Front/#integrations) #### Most popular integrations - Jira: 4.3 rating - Zoom Workplace: 4.6 rating - Asana: 4.5 rating - Gmail: 4.0 rating - Zoho CRM: 4.3 rating - Shopify: 4.5 rating #### Integrations-related review snippet Reviewer: Céline J. Reviewer details: Consumer Services, 51-200 employees Published: June 24, 2026 > "It also has very seamless integration capabilities with other software." --- ## Yonyx Rating: 4.7 out of 5 (258 reviews) Profile: [Yonyx](https://www.capterra.com/p/130406/AGI-Self-Service/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Yonyx enhances customer support with interactive decision trees, enabling consistent workflows, faster resolutions, and improved CSAT, #### Rating breakdown - Ease of Use: 4.8 out of 5 - Customer Service: 4.8 out of 5 - Features: 4.7 out of 5 - Value for Money: 4.7 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $25.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Knowledge Base Management: 4.8 rating - Support Ticket Management: 4.8 rating - Call Center Management: 4.8 rating - Reporting/Analytics: 4.4 rating #### Lowest rated features - Self Service Portal: 4.0 rating - Access Controls/Permissions: 4.7 rating - CRM: 4.8 rating - Email Management: 4.8 rating #### Feature-related review snippet Reviewer: Ishika J. Reviewer details: Legal Services, 51-200 employees Published: February 4, 2025 > "The intuitive interface made it easy for our team to get up and running quickly without a steep learning curve." ### Gallery tab Ease of use: 4.8 out of 5 (258 reviews) #### Related review snippet Reviewer: Crystal F. Reviewer details: Health, Wellness and Fitness, 51-200 employees Published: February 25, 2026 > "Makes call flow very easy to navigate and allows customer notation to be more efficient." ### Integrations tab Yonyx connects with 32+ software tools. [See all integrations](https://www.capterra.com/p/130406/AGI-Self-Service/#integrations) #### Most popular integrations - Zoho CRM: 4.3 rating - Zendesk Suite: 5.0 rating - Freshdesk: 4.5 rating - NetSuite: 5.0 rating - Salesforce Service Cloud: 3.0 rating - Salesforce Marketing Cloud: 4.2 rating #### Integrations-related review snippet Reviewer: Eric H. Reviewer details: Real Estate, 201-500 employees Published: December 8, 2021 > "seems to integrate well with our other call software" --- ## Help Scout Rating: 4.6 out of 5 (226 reviews) Profile: [Help Scout](https://www.capterra.com/p/136909/Help-Scout/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Help Scout's email management software has the features you need to keep things simple, move fast, and focus on delighting customers. #### Rating breakdown - Ease of Use: 4.7 out of 5 - Customer Service: 4.6 out of 5 - Features: 4.3 out of 5 - Value for Money: 4.4 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $55.00 Pricing details: Flat Rate, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Support Ticket Management: 4.4 rating - Real-Time Notifications: 4.2 rating - Knowledge Base Management: 4.6 rating - Access Controls/Permissions: 4.4 rating #### Lowest rated features - Reporting/Analytics: 3.8 rating - Search/Filter: 3.0 rating - Queue Management: 4.0 rating - Customer Database: 3.0 rating #### Feature-related review snippet Reviewer: Verified Reviewer Reviewer details: Information Technology and Services, 51-200 employees Published: April 21, 2026 > "Help Scout has a clean, intuitive interface that doesn't overwhelm users with unnecessary complexity - new team members can get comfortable with it quickly without much hand-holding." ### Gallery tab Ease of use: 4.7 out of 5 (226 reviews) #### Related review snippet Reviewer: Verified Reviewer Reviewer details: Information Technology and Services, 51-200 employees Published: April 21, 2026 > "Help Scout has a clean, intuitive interface that doesn't overwhelm users with unnecessary complexity - new team members can get comfortable with it quickly without much hand-holding." ### Integrations tab Help Scout connects with 77+ software tools. [See all integrations](https://www.capterra.com/p/136909/Help-Scout/#integrations) #### Most popular integrations - Trello: 4.5 rating - Google Workspace: 4.7 rating - Jira: 4.4 rating - FreshBooks: 4.5 rating - Olark: 4.5 rating - Nicereply: 4.7 rating - Capsule: 4.5 rating - Highrise: 4.5 rating - OnePageCRM: 4.8 rating --- ## Tempo Timesheets Rating: 4.4 out of 5 (225 reviews) Profile: [Tempo Timesheets](https://www.capterra.com/p/190126/Tempo/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Timesheets by Tempo: Elevate support. AI-driven time-tracking, reliable data, efficient operations. Log and track time effortlessly. #### Rating breakdown - Ease of Use: 4.3 out of 5 - Customer Service: 4.3 out of 5 - Features: 4.1 out of 5 - Value for Money: 4.1 out of 5 #### Pros and cons based on reviews Pros: - Intuitive and simple interface - Comprehensive timesheet management features Cons: - Limited and cumbersome reporting tools #### Starting price Starting price: $10.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Most popular features - Live Chat: Not available - Reporting/Analytics: Available - Knowledge Base Management: Not available - Email Management: Not available - Multi-Channel Communication: Not available - Chatbot: Not available - Customer Database: Not available - Queue Management: Not available - CRM: Not available - Service Level Agreement (SLA) Management: Not available - AI Copilot: Not available - Inventory Management: Not available #### Feature-related review snippet Reviewer: Ajitha V. Reviewer details: Information Technology and Services, 1,001-5,000 employees Published: June 24, 2026 > "It saves time and good visibility." ### Gallery tab Ease of use: 4.3 out of 5 (225 reviews) #### Related review snippet Reviewer: Elon E. Reviewer details: Financial Services, 1,001-5,000 employees Published: April 10, 2026 > "What I liked most about Tempo Timesheets is how seamlessly it integrates with Jira - it makes logging time really simple and fast without leaving your workflow." ### Integrations tab Tempo Timesheets connects with 6+ software tools. [See all integrations](https://www.capterra.com/p/190126/Tempo/#integrations) #### Most popular integrations - Jira: 4.4 rating - Microsoft 365: 4.6 rating - GitHub: 4.8 rating - Google Calendar: 4.5 rating - Tempo Capacity Planner: 4.2 rating - Financial Manager for Timesheets: 4.3 rating --- ## Wati Rating: 4.6 out of 5 (204 reviews) Profile: [Wati](https://www.capterra.com/p/204314/WATI/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? The Agentic Customer Engagement Platform built for Revenue Growth #### Rating breakdown - Ease of Use: 4.6 out of 5 - Customer Service: 4.2 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.3 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $59.00 Pricing details: Flat Rate, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Live Chat: 4.7 rating - Chatbot: 4.5 rating - Reporting/Analytics: 4.3 rating - CRM: 4.6 rating #### Lowest rated features - Support Ticket Management: 3.9 rating - Customer Database: 4.5 rating - Customer Communication: 4.3 rating - Activity Dashboard: 4.6 rating #### Feature-related review snippet Reviewer: Beema Sankar P. Reviewer details: Textiles, 1-10 employees Published: October 29, 2024 > "The intuitive interface makes it easy to navigate and implement, making it a valuable asset for our operations" ### Gallery tab Ease of use: 4.6 out of 5 (204 reviews) #### Related review snippet Reviewer: Verified Reviewer Reviewer details: Graphic Design, 1-10 employees Published: December 26, 2025 > "It has a good integration with tools like Zapier, CRM systems, and external databases so it’s best suited for more complex business processes." ### Integrations tab Wati connects with 10+ software tools. [See all integrations](https://www.capterra.com/p/204314/WATI/#integrations) #### Most popular integrations - WhatsApp: 4.8 rating - Google Sheets: 4.7 rating - Shopify: 4.5 rating - Zapier: 4.8 rating - WooCommerce: 5.0 rating - Klaviyo: 4.6 rating #### Integrations-related review snippet Reviewer: Verified Reviewer Reviewer details: Graphic Design, 1-10 employees Published: December 26, 2025 > "It has a good integration with tools like Zapier, CRM systems, and external databases so it’s best suited for more complex business processes." --- ## HelpCrunch Rating: 4.8 out of 5 (195 reviews) Profile: [HelpCrunch](https://www.capterra.com/p/225716/HelpCrunch/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? HelpCrunch is a top-rated customer communication platform. Increase conversions and sales, improve support, and grow faster! #### Rating breakdown - Ease of Use: 4.7 out of 5 - Customer Service: 4.8 out of 5 - Features: 4.6 out of 5 - Value for Money: 4.7 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $15.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Support Ticket Management: 5.0 rating - Email Management: 5.0 rating - Multi-Channel Communication: 5.0 rating - Call Center Management: 5.0 rating #### Lowest rated features - Chatbot: 5.0 rating - Chat/Messaging: 5.0 rating - Customer Database: 5.0 rating - Live Chat: 5.0 rating #### Feature-related review snippet Reviewer: Maister D. Reviewer details: Animation, 1-10 employees Published: May 13, 2024 > "It's straightforward to use, avoiding unnecessary complexity with a clean and simple design." ### Gallery tab Ease of use: 4.7 out of 5 (195 reviews) #### Related review snippet Reviewer: Anastasiia S. Reviewer details: Design, 11-50 employees Published: November 4, 2024 > "HelpCrunch chat helps us maintain consistent communication with our clients and prospects across all channels and upselling to them with automated email campaigns and proactive messages." ### Integrations tab HelpCrunch connects with 6+ software tools. [See all integrations](https://www.capterra.com/p/225716/HelpCrunch/#integrations) #### Most popular integrations - Slack: 5.0 rating - WordPress: 4.6 rating - Google Analytics 360: 5.0 rating - Zapier: 5.0 rating - Pipedrive: 4.5 rating - Adobe Commerce: 4.3 rating #### Integrations-related review snippet Reviewer: Valentyna Z. Reviewer details: Program Development, 51-200 employees Published: May 15, 2024 > "Helpcrunch panel is very easy to use, and it is very easy to be integrated to any channel you need." --- ## Zight Rating: 4.6 out of 5 (185 reviews) Profile: [Zight](https://www.capterra.com/p/154298/CloudApp/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Share information faster with visual context. Create, annotate, and share screenshots, videos, screen recordings, GIFs. #### Rating breakdown - Ease of Use: 4.6 out of 5 - Customer Service: 4.4 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Pros: - Intuitive and simple workflow - Flexible and fast file sharing Cons: - Frequent crashes and instability #### Starting price Starting price: $8.00 Pricing details: Per User, Per Month Free trial: No Free demo: No ### Features tab #### Highest rated features - Customizable Branding: 5.0 rating - Knowledge Base Management: 5.0 rating - Third-Party Integrations: 3.0 rating - Queue Management: 3.0 rating #### Feature-related review snippet Reviewer: Caitlin W. Reviewer details: Hospital & Health Care, 11-50 employees Published: December 20, 2022 > "Super user friendly!" ### Gallery tab Ease of use: 4.6 out of 5 (185 reviews) #### Related review snippet Reviewer: Brian V. Reviewer details: E-Learning, Self-employed Published: August 13, 2025 > "I find it very easy to send a link to my clients and they watched the video several times without having to download it or go to YouTube" ### Integrations tab Zight connects with 6+ software tools. [See all integrations](https://www.capterra.com/p/154298/CloudApp/#integrations) #### Most popular integrations - Slack: 4.0 rating - Jira: 4.4 rating - Microsoft Teams: 4.5 rating - Zendesk Suite: 5.0 rating - Confluence: 4.5 rating - Lucidchart: 4.5 rating #### Integrations-related review snippet Reviewer: Verified Reviewer Reviewer details: Computer Software, Self-employed Published: January 17, 2024 > "Competition offers more. But i love the deep integration onto the system, which is why I still use it daily." --- ## Vivantio Rating: 4.3 out of 5 (178 reviews) Profile: [Vivantio](https://www.capterra.com/p/216733/Vivantio/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Vivantio's support platform anticipates customer needs with predictive analysis, streamlines operations, and scales as your org grows. #### Rating breakdown - Ease of Use: 4.2 out of 5 - Customer Service: 4.4 out of 5 - Features: 4.2 out of 5 - Value for Money: 4.3 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $49.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Most popular features - Live Chat: Available - Reporting/Analytics: Available - Knowledge Base Management: Available - Email Management: Available - Multi-Channel Communication: Available - Chatbot: Not available - Customer Database: Available - Queue Management: Available - CRM: Available - Service Level Agreement (SLA) Management: Available - AI Copilot: Not available - Inventory Management: Available #### Feature-related review snippet Reviewer: Jason S. Reviewer details: Logistics and Supply Chain, 201-500 employees Published: September 20, 2023 > "Clean, Crisp interface allowing for easy tracking and the ability to customise the interface to the business needs." ### Gallery tab Ease of use: 4.2 out of 5 (178 reviews) #### Related review snippet Reviewer: Jason S. Reviewer details: Logistics and Supply Chain, 201-500 employees Published: September 20, 2023 > "Clean, Crisp interface allowing for easy tracking and the ability to customise the interface to the business needs." ### Integrations tab Vivantio connects with 18+ software tools. [See all integrations](https://www.capterra.com/p/216733/Vivantio/#integrations) #### Most popular integrations - Slack: 4.7 rating - Jira: 4.4 rating - Microsoft 365: 5.0 rating - Gmail: 4.8 rating - Microsoft Teams: 4.5 rating - Microsoft Azure: 4.6 rating - Spiceworks Cloud Help Desk: 4.4 rating - Twilio: 4.4 rating - Salesforce Platform: 4.4 rating --- ## Kayako Rating: 4.0 out of 5 (176 reviews) Profile: [Kayako](https://www.capterra.com/p/80775/Kayako/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Kayako, an AI help desk platform, automates tasks, enabling agents to focus on high-value work and enhancing support efficiency. #### Rating breakdown - Ease of Use: 3.9 out of 5 - Customer Service: 3.9 out of 5 - Features: 3.8 out of 5 - Value for Money: 3.8 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: Not available Pricing details: Other, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Support Ticket Management: 4.7 rating - Multi-Channel Communication: 4.7 rating - Reporting/Analytics: 3.5 rating - Customer Database: 4.2 rating #### Lowest rated features - Email Management: 3.8 rating - Knowledge Base Management: 4.2 rating - Self Service Portal: 4.0 rating - Social Media Integration: 4.0 rating ### Gallery tab Ease of use: 3.9 out of 5 (176 reviews) #### Related review snippet Reviewer: David M. Reviewer details: Telecommunications, 1-10 employees Published: April 23, 2026 > "Day to day, Kay handles the top of the funnel so cleanly that my team barely touches password resets, account questions, or the usual repetitive stuff any more." ### Integrations tab Kayako connects with 65+ software tools. [See all integrations](https://www.capterra.com/p/80775/Kayako/#integrations) #### Most popular integrations - Slack: 4.7 rating - Gmail: 4.8 rating - Google Analytics 360: 5.0 rating - Zoho CRM: 4.3 rating - ActiveCampaign: 4.0 rating - Microsoft Outlook: 4.5 rating - Hubstaff: 4.5 rating - Keap: 4.1 rating - Teamwork.com: 4.5 rating --- ## Textline Rating: 4.9 out of 5 (168 reviews) Profile: [Textline](https://www.capterra.com/p/168213/Textline/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Textline is a business texting platform that centralizes messaging, supports teamwork, and ensures secure, compliant communication. #### Rating breakdown - Ease of Use: 4.8 out of 5 - Customer Service: 5.0 out of 5 - Features: 4.7 out of 5 - Value for Money: 4.6 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: Not available Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Support Ticket Management: 5.0 rating - Live Chat: 4.8 rating - Social Media Integration: 4.8 rating - Multi-Channel Communication: 5.0 rating #### Lowest rated features - Workflow Management: 4.8 rating - Queue Management: 4.8 rating - Reporting/Analytics: 4.8 rating - Surveys & Feedback: 5.0 rating ### Gallery tab Ease of use: 4.8 out of 5 (168 reviews) #### Related review snippet Reviewer: Kelly G. Reviewer details: Health, Wellness and Fitness, 1-10 employees Published: June 10, 2025 > "So far so good and still learning as much as I can to make sure I am well versed in this project and will continue to learn" ### Integrations tab Textline connects with 19+ software tools. [See all integrations](https://www.capterra.com/p/168213/Textline/#integrations) #### Most popular integrations - Slack: 4.7 rating - Shopify: 4.5 rating - Zendesk Suite: 4.4 rating - Freshdesk: 4.5 rating - Zapier: 5.0 rating - Talkdesk: 4.5 rating #### Integrations-related review snippet Reviewer: Jill F. Reviewer details: Music, 11-50 employees Published: February 11, 2023 > "We've felt fortunate to find a great, simple to use service that integrates into our current CRM database flawlessly." --- Page 1 of 7 ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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