# Page 2 | Best Customer Support Software 2026 | Capterra

> Page 2 - Find the top Customer Support software of 2026 on Capterra. Based on millions of verified user reviews - compare and filter for whats important to you to find the best tools for your needs.

Source: https://www.capterra.com/customer-support-software

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# Best Customer Support Software - Page 2

[## HelpCrunch](https://www.capterra.com/p/225716/HelpCrunch/)

[4.8 (195)](https://www.capterra.com/p/225716/HelpCrunch/reviews/)

HelpCrunch is a top-rated customer communication platform. Increase conversions and sales, improve support, and grow faster! [Learn more about HelpCrunch](https://www.capterra.com/p/225716/HelpCrunch/)

Customer Support features reviewers most value

Chatbot

CRM

Customer Database

Email Management

Knowledge Base Management

Live Chat

Multi-Channel Communication

Queue Management

Reporting/Analytics

89% recommend this product

[## Zight](https://www.capterra.com/p/154298/CloudApp/)

[4.6 (185)](https://www.capterra.com/p/154298/CloudApp/reviews/)

Share information faster with visual context. Create, annotate, and share screenshots, videos, screen recordings, GIFs. [Learn more about Zight](https://www.capterra.com/p/154298/CloudApp/)

Customer Support features reviewers most value

Chatbot

CRM

Customer Database

Email Management

Knowledge Base Management

Live Chat

Multi-Channel Communication

Queue Management

Reporting/Analytics

83% recommend this product

[## Vivantio](https://www.capterra.com/p/216733/Vivantio/)

[4.3 (178)](https://www.capterra.com/p/216733/Vivantio/reviews/)

Vivantio's support platform anticipates customer needs with predictive analysis, streamlines operations, and scales as your org grows. [Learn more about Vivantio](https://www.capterra.com/p/216733/Vivantio/)

Customer Support features reviewers most value

Chatbot

CRM

Customer Database

Email Management

Knowledge Base Management

Live Chat

Multi-Channel Communication

Queue Management

Reporting/Analytics

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[## Kayako](https://www.capterra.com/p/80775/Kayako/)

[4.0 (176)](https://www.capterra.com/p/80775/Kayako/reviews/)

Kayako, an AI help desk platform, automates tasks, enabling agents to focus on high-value work and enhancing support efficiency. [Learn more about Kayako](https://www.capterra.com/p/80775/Kayako/)

Customer Support features reviewers most value

Chatbot

CRM

Customer Database

Email Management

Knowledge Base Management

Live Chat

Multi-Channel Communication

Queue Management

Reporting/Analytics

[## Textline](https://www.capterra.com/p/168213/Textline/)

[4.9 (168)](https://www.capterra.com/p/168213/Textline/reviews/)

[Capterra Shortlist](https://www.capterra.com/customer-support-software/shortlist/)

Textline is a business texting platform that centralizes messaging, supports teamwork, and ensures secure, compliant communication. [Learn more about Textline](https://www.capterra.com/p/168213/Textline/)

Customer Support features reviewers most value

Chatbot

CRM

Customer Database

Email Management

Knowledge Base Management

Live Chat

Multi-Channel Communication

Queue Management

Reporting/Analytics

95% recommend this product

[## Tiledesk](https://www.capterra.com/p/187541/Tiledesk/)

[4.6 (154)](https://www.capterra.com/p/187541/Tiledesk/reviews/)

[Capterra Shortlist](https://www.capterra.com/customer-support-software/shortlist/)

Build AI Agents with drag and drop to automate support and operations. No code. Multichannel, multilingual, open source. [Learn more about Tiledesk](https://www.capterra.com/p/187541/Tiledesk/)

Customer Support features reviewers most value

Chatbot

CRM

Customer Database

Email Management

Knowledge Base Management

Live Chat

Multi-Channel Communication

Queue Management

Reporting/Analytics

88% recommend this product

[## ServiceNow Customer Service Management](https://www.capterra.com/p/225960/ServiceNow-Customer-Service-Management/)

[4.4 (152)](https://www.capterra.com/p/225960/ServiceNow-Customer-Service-Management/reviews/)

[Capterra Shortlist](https://www.capterra.com/customer-support-software/shortlist/)

Automate and streamline processes to solve customer issues faster, decreasing your cost to serve and increasing customer loyalty. [Learn more about ServiceNow Customer Service Management](https://www.capterra.com/p/225960/ServiceNow-Customer-Service-Management/)

Customer Support features reviewers most value

Chatbot

CRM

Customer Database

Email Management

Knowledge Base Management

Live Chat

Multi-Channel Communication

Queue Management

Reporting/Analytics

[## Hiver](https://www.capterra.com/p/142975/Hiver/)

[4.7 (147)](https://www.capterra.com/p/142975/Hiver/reviews/)

Hiver is a modern, AI customer service platform that unifies all support channels in a simple, intuitive interface.  [Learn more about Hiver](https://www.capterra.com/p/142975/Hiver/)

Customer Support features reviewers most value

Chatbot

CRM

Customer Database

Email Management

Knowledge Base Management

Live Chat

Multi-Channel Communication

Queue Management

Reporting/Analytics

83% recommend this product

[## TenFold](https://www.capterra.com/p/144586/Tenfold/)

[4.7 (143)](https://www.capterra.com/p/144586/Tenfold/reviews/)

CTI for Sales & Contact Center - Improve Customer Experience & Productivity [Learn more about TenFold](https://www.capterra.com/p/144586/Tenfold/)

Customer Support features reviewers most value

Chatbot

CRM

Customer Database

Email Management

Knowledge Base Management

Live Chat

Multi-Channel Communication

Queue Management

Reporting/Analytics

89% recommend this product

[## UJET](https://www.capterra.com/p/164070/UJET/)

[4.6 (140)](https://www.capterra.com/p/164070/UJET/reviews/)

UJET is modern cloud contact center software company with leading innovation in customer support on the web, phone and mobile apps. [Learn more about UJET](https://www.capterra.com/p/164070/UJET/)

Customer Support features reviewers most value

Chatbot

CRM

Customer Database

Email Management

Knowledge Base Management

Live Chat

Multi-Channel Communication

Queue Management

Reporting/Analytics

91% recommend this product

[## Gladly](https://www.capterra.com/p/156723/Gladly/)

[4.8 (139)](https://www.capterra.com/p/156723/Gladly/reviews/)

[Capterra Shortlist](https://www.capterra.com/customer-support-software/shortlist/)

A modern customer support platform that unifies conversations and boosts team efficiency with AI and automation—no tickets required. [Learn more about Gladly](https://www.capterra.com/p/156723/Gladly/)

Customer Support features reviewers most value

Chatbot

CRM

Customer Database

Email Management

Knowledge Base Management

Live Chat

Multi-Channel Communication

Queue Management

Reporting/Analytics

91% recommend this product

[## Freshchat](https://www.capterra.com/p/158117/Freshchat/)

[4.1 (117)](https://www.capterra.com/p/158117/Freshchat/reviews/)

Freshchat is a modern messaging software built for customer engagement teams to talk to customers across channels. [Learn more about Freshchat](https://www.capterra.com/p/158117/Freshchat/)

Customer Support features reviewers most value

Chatbot

CRM

Customer Database

Email Management

Knowledge Base Management

Live Chat

Multi-Channel Communication

Queue Management

Reporting/Analytics

[## Supportbench](https://www.capterra.com/p/155934/Supportbench/)

[4.9 (116)](https://www.capterra.com/p/155934/Supportbench/reviews/)

[Capterra Shortlist](https://www.capterra.com/customer-support-software/shortlist/)

Supportbench: Lower costs, accelerate resolutions, and empower agents with AI-driven customer support. [Learn more about Supportbench](https://www.capterra.com/p/155934/Supportbench/)

Customer Support features reviewers most value

Chatbot

CRM

Customer Database

Email Management

Knowledge Base Management

Live Chat

Multi-Channel Communication

Queue Management

Reporting/Analytics

96% recommend this product

[## TeamSupport Messaging & Live Chat](https://www.capterra.com/p/265058/TeamSupport-Messaging--Live-Chat/)

[4.6 (114)](https://www.capterra.com/p/265058/TeamSupport-Messaging--Live-Chat/reviews/)

TeamSupport's ticketing and live chat solutions simplify workflows, improve customer satisfaction, and make agents' lives easier. [Learn more about TeamSupport Messaging & Live Chat](https://www.capterra.com/p/265058/TeamSupport-Messaging--Live-Chat/)

Customer Support features reviewers most value

Chatbot

CRM

Customer Database

Email Management

Knowledge Base Management

Live Chat

Multi-Channel Communication

Queue Management

Reporting/Analytics

85% recommend this product

[## Nextiva Contact Center](https://www.capterra.com/p/145004/Nextiva-Call-Center/)

[4.5 (112)](https://www.capterra.com/p/145004/Nextiva-Call-Center/reviews/)

Nextiva is contact center software using AI to boost agent productivity, grow customer loyalty, and unify the customer experience. [Learn more about Nextiva Contact Center](https://www.capterra.com/p/145004/Nextiva-Call-Center/)

Customer Support features reviewers most value

Chatbot

CRM

Customer Database

Email Management

Knowledge Base Management

Live Chat

Multi-Channel Communication

Queue Management

Reporting/Analytics

86% recommend this product

[## TOPdesk](https://www.capterra.com/p/127562/TOPdesk/)

[4.4 (111)](https://www.capterra.com/p/127562/TOPdesk/reviews/)

TOPdesk helps busy service teams handle incoming requests, automatically assign tasks to the right people, and see who's doing what. [Learn more about TOPdesk](https://www.capterra.com/p/127562/TOPdesk/)

Customer Support features reviewers most value

Chatbot

CRM

Customer Database

Email Management

Knowledge Base Management

Live Chat

Multi-Channel Communication

Queue Management

Reporting/Analytics

[## Comm100](https://www.capterra.com/p/108889/Comm100-Live-Chat/)

[4.7 (108)](https://www.capterra.com/p/108889/Comm100-Live-Chat/reviews/)

Comm100 is a global provider of innovative AI-powered omnichannel customer support solutions for commercial, government, and nonprofit. [Learn more about Comm100](https://www.capterra.com/p/108889/Comm100-Live-Chat/)

Customer Support features reviewers most value

Chatbot

CRM

Customer Database

Email Management

Knowledge Base Management

Live Chat

Multi-Channel Communication

Queue Management

Reporting/Analytics

90% recommend this product

[## monday service](https://www.capterra.com/p/10023357/monday-service/)

[4.6 (108)](https://www.capterra.com/p/10023357/monday-service/reviews/)

AI-powered service management that scales without complexity. Triage, route, and resolve requests faster with built-in AI [Learn more about monday service](https://www.capterra.com/p/10023357/monday-service/)

Customer Support features reviewers most value

Chatbot

CRM

Customer Database

Email Management

Knowledge Base Management

Live Chat

Multi-Channel Communication

Queue Management

Reporting/Analytics

82% recommend this product

[## Zingtree](https://www.capterra.com/p/137736/Zingtree/)

[4.4 (95)](https://www.capterra.com/p/137736/Zingtree/reviews/)

Build interactive decision trees that help your customers guide themselves to the right answer the first time. [Learn more about Zingtree](https://www.capterra.com/p/137736/Zingtree/)

Customer Support features reviewers most value

Chatbot

CRM

Customer Database

Email Management

Knowledge Base Management

Live Chat

Multi-Channel Communication

Queue Management

Reporting/Analytics

[## Sprinklr](https://www.capterra.com/p/131274/Sprinklr-Platform/)

[4.3 (90)](https://www.capterra.com/p/131274/Sprinklr-Platform/reviews/)

Sprinklr helps brands provide world-class customer service at enterprise scale—powered by the industry’s most advanced AI engine. [Learn more about Sprinklr](https://www.capterra.com/p/131274/Sprinklr-Platform/)

Customer Support features reviewers most value

Chatbot

CRM

Customer Database

Email Management

Knowledge Base Management

Live Chat

Multi-Channel Communication

Queue Management

Reporting/Analytics

[## Efficy CRM](https://www.capterra.com/p/149894/Efficy-CRM/)

[4.0 (90)](https://www.capterra.com/p/149894/Efficy-CRM/reviews/)

[Capterra Shortlist](https://www.capterra.com/customer-support-software/shortlist/)

Known as Europe’s most flexible CRM, Efficy offers a completely customisable solution that will empower your employees. [Learn more about Efficy CRM](https://www.capterra.com/p/149894/Efficy-CRM/)

Customer Support features reviewers most value

Chatbot

CRM

Customer Database

Email Management

Knowledge Base Management

Live Chat

Multi-Channel Communication

Queue Management

Reporting/Analytics

[## My AskAI](https://www.capterra.com/p/10006737/My-AskAI/)

[4.5 (82)](https://www.capterra.com/p/10006737/My-AskAI/reviews/)

An affordable AI customer service agent in your existing help desk to deflect 75% of your support tickets.  [Learn more about My AskAI](https://www.capterra.com/p/10006737/My-AskAI/)

Customer Support features reviewers most value

Chatbot

CRM

Customer Database

Email Management

Knowledge Base Management

Live Chat

Multi-Channel Communication

Queue Management

Reporting/Analytics

[## Kustomer](https://www.capterra.com/p/158128/Kustomer/)

[4.6 (79)](https://www.capterra.com/p/158128/Kustomer/reviews/)

Kustomer is the omnichannel SaaS CRM platform reimagining enterprise customer service to deliver standout experiences. [Learn more about Kustomer](https://www.capterra.com/p/158128/Kustomer/)

Customer Support features reviewers most value

Chatbot

CRM

Customer Database

Email Management

Knowledge Base Management

Live Chat

Multi-Channel Communication

Queue Management

Reporting/Analytics

[## LiveHelpNow](https://www.capterra.com/p/99093/LiveHelpNow-Suite/)

[4.6 (72)](https://www.capterra.com/p/99093/LiveHelpNow-Suite/reviews/)

Omnichannel customer engagement platform: Live Chat, SMS Text integration, Support Ticket Management, Knowledge Base, Facebook and more [Learn more about LiveHelpNow](https://www.capterra.com/p/99093/LiveHelpNow-Suite/)

Customer Support features reviewers most value

Chatbot

CRM

Customer Database

Email Management

Knowledge Base Management

Live Chat

Multi-Channel Communication

Queue Management

Reporting/Analytics

[## servis.ai](https://www.capterra.com/p/167757/FreeAgent-Network/)

[4.6 (71)](https://www.capterra.com/p/167757/FreeAgent-Network/reviews/)

FreeAgent is a fully-featured Customer Support platform that effectively enables your team to resolve issues. [Learn more about servis.ai](https://www.capterra.com/p/167757/FreeAgent-Network/)

Customer Support features reviewers most value

Chatbot

CRM

Customer Database

Email Management

Knowledge Base Management

Live Chat

Multi-Channel Communication

Queue Management

Reporting/Analytics

[## eDesk](https://www.capterra.com/p/137210/xSellco-Helpdesk/)

[4.4 (71)](https://www.capterra.com/p/137210/xSellco-Helpdesk/reviews/)

eDesk: the most scalable eCommerce customer support helpdesk for online retailers that want to grow faster. [Learn more about eDesk](https://www.capterra.com/p/137210/xSellco-Helpdesk/)

Customer Support features reviewers most value

Chatbot

CRM

Customer Database

Email Management

Knowledge Base Management

Live Chat

Multi-Channel Communication

Queue Management

Reporting/Analytics

[## Tracker](https://www.capterra.com/p/115913/Tracker/)

[4.4 (66)](https://www.capterra.com/p/115913/Tracker/reviews/)

Powerful and affordable issue tracking software solution that can be configured to your exact needs. [Learn more about Tracker](https://www.capterra.com/p/115913/Tracker/)

Customer Support features reviewers most value

Chatbot

CRM

Customer Database

Email Management

Knowledge Base Management

Live Chat

Multi-Channel Communication

Queue Management

Reporting/Analytics

[## Chaport](https://www.capterra.com/p/164545/Chaport-Live-Chat/)

[4.9 (63)](https://www.capterra.com/p/164545/Chaport-Live-Chat/reviews/)

[Capterra Shortlist](https://www.capterra.com/customer-support-software/shortlist/)

Multi-channel live chat solution with chatbots, knowledge base, auto-invitations, employee-to-employee transferring, and group chats. [Learn more about Chaport](https://www.capterra.com/p/164545/Chaport-Live-Chat/)

Customer Support features reviewers most value

Chatbot

CRM

Customer Database

Email Management

Knowledge Base Management

Live Chat

Multi-Channel Communication

Queue Management

Reporting/Analytics

[## Froged](https://www.capterra.com/p/196490/Froged/)

[4.5 (56)](https://www.capterra.com/p/196490/Froged/reviews/)

[Capterra Shortlist](https://www.capterra.com/customer-support-software/shortlist/)

FROGED's Platform will help you increase MRR & reduce churn through proactive onboarding, support & engagement tools. [Learn more about Froged](https://www.capterra.com/p/196490/Froged/)

Customer Support features reviewers most value

Chatbot

CRM

Customer Database

Email Management

Knowledge Base Management

Live Chat

Multi-Channel Communication

Queue Management

Reporting/Analytics

[## respond.io](https://www.capterra.com/p/179311/Rocketbots/)

[4.6 (52)](https://www.capterra.com/p/179311/Rocketbots/reviews/)

Chats. Calls. All in one place. Respond.io helps B2C businesses connect with customers and close more sales, faster. [Learn more about respond.io](https://www.capterra.com/p/179311/Rocketbots/)

Customer Support features reviewers most value

Chatbot

CRM

Customer Database

Email Management

Knowledge Base Management

Live Chat

Multi-Channel Communication

Queue Management

Reporting/Analytics

[## Unless](https://www.capterra.com/p/176246/Unless/)

[4.7 (50)](https://www.capterra.com/p/176246/Unless/reviews/)

UNLESS provides the leading AI-powered Customer Success Platform for Europe's financial services sector.  [Learn more about Unless](https://www.capterra.com/p/176246/Unless/)

Customer Support features reviewers most value

Chatbot

CRM

Customer Database

Email Management

Knowledge Base Management

Live Chat

Multi-Channel Communication

Queue Management

Reporting/Analytics

[## AzureDesk](https://www.capterra.com/p/151394/AzureDesk/)

[4.5 (50)](https://www.capterra.com/p/151394/AzureDesk/reviews/)

Helpdesk software that can be used by companies to provide smooth delivery of customer support and helpdesk solution [Learn more about AzureDesk](https://www.capterra.com/p/151394/AzureDesk/)

Customer Support features reviewers most value

Chatbot

CRM

Customer Database

Email Management

Knowledge Base Management

Live Chat

Multi-Channel Communication

Queue Management

Reporting/Analytics

[## LogicBox](https://www.capterra.com/p/114662/Logicbox/)

[4.5 (48)](https://www.capterra.com/p/114662/Logicbox/reviews/)

Simplify and grow your business with your own custom Logicbox. [Learn more about LogicBox](https://www.capterra.com/p/114662/Logicbox/)

Customer Support features reviewers most value

Chatbot

CRM

Customer Database

Email Management

Knowledge Base Management

Live Chat

Multi-Channel Communication

Queue Management

Reporting/Analytics

[## Sharpen](https://www.capterra.com/p/145658/Sharpen/)

[4.4 (48)](https://www.capterra.com/p/145658/Sharpen/reviews/)

Sharpen is the agent-first contact center built to help you prioritize your agents and strategically improve customer experiences. [Learn more about Sharpen](https://www.capterra.com/p/145658/Sharpen/)

Customer Support features reviewers most value

Chatbot

CRM

Customer Database

Email Management

Knowledge Base Management

Live Chat

Multi-Channel Communication

Queue Management

Reporting/Analytics

[## Dashly](https://www.capterra.com/p/175471/Dashly/)

[4.7 (47)](https://www.capterra.com/p/175471/Dashly/reviews/)

[Capterra Shortlist](https://www.capterra.com/customer-support-software/shortlist/)

Dashly platform helps SaaS companies improve communications with their customers. Convert website traffic through every step of the fun [Learn more about Dashly](https://www.capterra.com/p/175471/Dashly/)

Customer Support features reviewers most value

Chatbot

CRM

Customer Database

Email Management

Knowledge Base Management

Live Chat

Multi-Channel Communication

Queue Management

Reporting/Analytics

[## Kommunicate](https://www.capterra.com/p/172677/Kommunicate/)

[4.6 (43)](https://www.capterra.com/p/172677/Kommunicate/reviews/)

AI-powered automation platform for custom service.  [Learn more about Kommunicate](https://www.capterra.com/p/172677/Kommunicate/)

Customer Support features reviewers most value

Chatbot

CRM

Customer Database

Email Management

Knowledge Base Management

Live Chat

Multi-Channel Communication

Queue Management

Reporting/Analytics

[## Kapture CX](https://www.capterra.com/p/266354/Kapture/)

[4.2 (40)](https://www.capterra.com/p/266354/Kapture/reviews/)

Kapture CX is Gen-AI powered customer experience management solution, built for enterprises. [Learn more about Kapture CX](https://www.capterra.com/p/266354/Kapture/)

Customer Support features reviewers most value

Chatbot

CRM

Customer Database

Email Management

Knowledge Base Management

Live Chat

Multi-Channel Communication

Queue Management

Reporting/Analytics

[## NABD System](https://www.capterra.com/p/142595/NABD/)

[4.6 (38)](https://www.capterra.com/p/142595/NABD/reviews/)

A flexible, scalable, user friendly customer service software to deliver omnichannel and automated customer support at best price. [Learn more about NABD System](https://www.capterra.com/p/142595/NABD/)

Customer Support features reviewers most value

Chatbot

CRM

Customer Database

Email Management

Knowledge Base Management

Live Chat

Multi-Channel Communication

Queue Management

Reporting/Analytics

[## Deskpro](https://www.capterra.com/p/127288/DeskPRO/)

[4.6 (38)](https://www.capterra.com/p/127288/DeskPRO/reviews/)

The modern customer service platform for every kind of organization. Hosted Cloud or installable On-Premise version for self-hosting. [Learn more about Deskpro](https://www.capterra.com/p/127288/DeskPRO/)

Customer Support features reviewers most value

Chatbot

CRM

Customer Database

Email Management

Knowledge Base Management

Live Chat

Multi-Channel Communication

Queue Management

Reporting/Analytics

[## ThriveDesk](https://www.capterra.com/p/238111/ThriveDesk/)

[4.7 (37)](https://www.capterra.com/p/238111/ThriveDesk/reviews/)

[Capterra Shortlist](https://www.capterra.com/customer-support-software/shortlist/)

Connect with customers and resolve their issues through ticket and feedback management. [Learn more about ThriveDesk](https://www.capterra.com/p/238111/ThriveDesk/)

Customer Support features reviewers most value

Chatbot

CRM

Customer Database

Email Management

Knowledge Base Management

Live Chat

Multi-Channel Communication

Queue Management

Reporting/Analytics

[## Quiq](https://www.capterra.com/p/166780/Quiq-Messaging/)

[4.5 (37)](https://www.capterra.com/p/166780/Quiq-Messaging/reviews/)

Quiq is the agentic AI agent customer journey platform that turns customer needs into fast, reliable resolution. [Learn more about Quiq](https://www.capterra.com/p/166780/Quiq-Messaging/)

Customer Support features reviewers most value

Chatbot

CRM

Customer Database

Email Management

Knowledge Base Management

Live Chat

Multi-Channel Communication

Queue Management

Reporting/Analytics

[## yellow.ai](https://www.capterra.com/p/194013/Yellow-Messenger/)

[4.5 (37)](https://www.capterra.com/p/194013/Yellow-Messenger/reviews/)

Yellow.ai empowers enterprises with generative AI customer service automation, serving 1100+ clients in 85+ countries.  [Learn more about yellow.ai](https://www.capterra.com/p/194013/Yellow-Messenger/)

Customer Support features reviewers most value

Chatbot

CRM

Customer Database

Email Management

Knowledge Base Management

Live Chat

Multi-Channel Communication

Queue Management

Reporting/Analytics

[## Desku](https://www.capterra.com/p/275845/Desku/)

[4.7 (36)](https://www.capterra.com/p/275845/Desku/reviews/)

Desku is AI Customer Service Software With LiveChat, AI CoPilot for Agents, Eva AI Chatbot, Ticketing, and AI Powered Automations. [Learn more about Desku](https://www.capterra.com/p/275845/Desku/)

Customer Support features reviewers most value

Chatbot

CRM

Customer Database

Email Management

Knowledge Base Management

Live Chat

Multi-Channel Communication

Queue Management

Reporting/Analytics

[## User.com](https://www.capterra.com/p/225129/Usercom/)

[4.6 (36)](https://www.capterra.com/p/225129/Usercom/reviews/)

User.com is an advanced marketing and sales system that helps automate personalized communication and streamline business processes. [Learn more about User.com](https://www.capterra.com/p/225129/Usercom/)

Customer Support features reviewers most value

Chatbot

CRM

Customer Database

Email Management

Knowledge Base Management

Live Chat

Multi-Channel Communication

Queue Management

Reporting/Analytics

[## UseResponse](https://www.capterra.com/p/170123/UseResponse/)

[4.6 (36)](https://www.capterra.com/p/170123/UseResponse/reviews/)

Customer Support & Feedback Software. Available in SaaS & On-Premise. Highly customizable, scalable and flexible. Free 14-day trial. [Learn more about UseResponse](https://www.capterra.com/p/170123/UseResponse/)

Customer Support features reviewers most value

Chatbot

CRM

Customer Database

Email Management

Knowledge Base Management

Live Chat

Multi-Channel Communication

Queue Management

Reporting/Analytics

[## Freshcaller](https://www.capterra.com/p/165078/Freshcaller/)

[4.0 (35)](https://www.capterra.com/p/165078/Freshcaller/reviews/)

Freshdesk Contact Center is a simple and reliable contact center software that helps businesses connect with customers. [Learn more about Freshcaller](https://www.capterra.com/p/165078/Freshcaller/)

Customer Support features reviewers most value

Chatbot

CRM

Customer Database

Email Management

Knowledge Base Management

Live Chat

Multi-Channel Communication

Queue Management

Reporting/Analytics

[## SupportBee](https://www.capterra.com/p/132028/SupportBee/)

[4.4 (34)](https://www.capterra.com/p/132028/SupportBee/reviews/)

SupportBee is the easiest way to manage your customer support emails. It is a web-based email support tool for small businesses. [Learn more about SupportBee](https://www.capterra.com/p/132028/SupportBee/)

Customer Support features reviewers most value

Chatbot

CRM

Customer Database

Email Management

Knowledge Base Management

Live Chat

Multi-Channel Communication

Queue Management

Reporting/Analytics

[## Denser AI](https://www.capterra.com/p/10019191/Denser-AI/)

[5.0 (31)](https://www.capterra.com/p/10019191/Denser-AI/reviews/)

Denser.AI provides an solution to build AI-Powered Search and Chat service using custom website or document data.  [Learn more about Denser AI](https://www.capterra.com/p/10019191/Denser-AI/)

Customer Support features reviewers most value

Chatbot

CRM

Customer Database

Email Management

Knowledge Base Management

Live Chat

Multi-Channel Communication

Queue Management

Reporting/Analytics

[## Mayday](https://www.capterra.com/p/247599/Mayday/)

[4.7 (31)](https://www.capterra.com/p/247599/Mayday/reviews/)

Mayday is the omnichannel knowledge base that simplifies operations and elevates service. [Learn more about Mayday](https://www.capterra.com/p/247599/Mayday/)

Customer Support features reviewers most value

Chatbot

CRM

Customer Database

Email Management

Knowledge Base Management

Live Chat

Multi-Channel Communication

Queue Management

Reporting/Analytics

[## Cayzu](https://www.capterra.com/p/134057/Cayzu/)

[5.0 (30)](https://www.capterra.com/p/134057/Cayzu/reviews/)

Cayzu helps small businesses, non-profits, educational institutions and enterprises deliver best-in-class customer service efficiently. [Learn more about Cayzu](https://www.capterra.com/p/134057/Cayzu/)

Customer Support features reviewers most value

Chatbot

CRM

Customer Database

Email Management

Knowledge Base Management

Live Chat

Multi-Channel Communication

Queue Management

Reporting/Analytics

Page 2 of 7

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