# Best Customer Support Software 2026 | Capterra > Find the top Customer Support software of 2026 on Capterra. Based on millions of verified user reviews - compare and filter for whats important to you to find the best tools for your needs. Source: https://www.capterra.com/customer-support-software --- # Best Customer Support Software Need help? Tell us your requirements and get a personalized shortlist of the best software. For more information consult our [Customer Support Buyers Guide](#buyers-guide-content) [5.0 (10)](https://www.capterra.com/p/10016583/CoSupport-AI/#reviews) CoSupport AI is a fully customizable AI Agent for customer service, designed to automate, scale, and enhance support operations.  [Learn more about CoSupport AI](https://www.capterra.com/p/10016583/CoSupport-AI/) Customer Support features reviewers most value Chatbot CRM Customer Database Email Management Knowledge Base Management Live Chat Multi-Channel Communication Queue Management Reporting/Analytics [4.7 (85)](https://www.capterra.com/p/195644/Assembled/reviews/) AI-powered workforce management for customer support with accurate forecasting, smart scheduling, and real-time visibility. [Learn more about Assembled](https://www.capterra.com/p/195644/Assembled/) Customer Support features reviewers most value Chatbot CRM Customer Database Email Management Knowledge Base Management Live Chat Multi-Channel Communication Queue Management Reporting/Analytics 0.0 (0) AI-powered customer support platform with voice, chat, and email automation plus real-time agent assist. [Learn more about Assembled AI](https://www.capterra.com/p/10026664/Assembled-Assist/) Customer Support features reviewers most value Chatbot CRM Customer Database Email Management Knowledge Base Management Live Chat Multi-Channel Communication Queue Management Reporting/Analytics Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. [4.4 (4077)](https://www.capterra.com/p/164283/Zendesk/reviews/) [Capterra Shortlist](https://www.capterra.com/customer-support-software/shortlist/) Zendesk is a cloud-based platform enabling businesses to offer customer support via text, mobile, phone, email, chat, and social media. [Learn more about Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Customer Support features reviewers most value Chatbot CRM Customer Database Email Management Knowledge Base Management Live Chat Multi-Channel Communication Queue Management Reporting/Analytics [4.5 (2212)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) [Capterra Shortlist](https://www.capterra.com/customer-support-software/shortlist/) Put customer service at the heart of your company. Make customers happier, agents more empowered, and your business more healthier. [Learn more about Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) Customer Support features reviewers most value Chatbot CRM Customer Database Email Management Knowledge Base Management Live Chat Multi-Channel Communication Queue Management Reporting/Analytics [4.5 (3412)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Freshdesk is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity.  [Learn more about Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) Customer Support features reviewers most value Chatbot CRM Customer Database Email Management Knowledge Base Management Live Chat Multi-Channel Communication Queue Management Reporting/Analytics 81% recommend this product [4.7 (18)](https://www.capterra.com/p/10031687/Text-App/#reviews) Customer service software that drives revenue. AI agents, live chat, tickets, and automation in one inbox. [Learn more about Text](https://www.capterra.com/p/10031687/Text-App/) Customer Support features reviewers most value Chatbot CRM Customer Database Email Management Knowledge Base Management Live Chat Multi-Channel Communication Queue Management Reporting/Analytics [4.9 (10)](https://www.capterra.com/p/153078/RenewityRMA/reviews/) Returns, RMA, Repair and Service Management Software for In-house product service teams - easily configure to your process/data [Learn more about RenewityRMA](https://www.capterra.com/p/153078/RenewityRMA/) Customer Support features reviewers most value Chatbot CRM Customer Database Email Management Knowledge Base Management Live Chat Multi-Channel Communication Queue Management Reporting/Analytics [4.5 (1132)](https://www.capterra.com/p/134347/Intercom/reviews/) [Capterra Shortlist](https://www.capterra.com/customer-support-software/shortlist/) Intercom is the complete AI-first customer service platform, improving experiences for customers, support agents, and managers [Learn more about Intercom](https://www.capterra.com/p/134347/Intercom/) Customer Support features reviewers most value Chatbot CRM Customer Database Email Management Knowledge Base Management Live Chat Multi-Channel Communication Queue Management Reporting/Analytics [4.6 (14)](https://www.capterra.com/p/10031266/Fin/#reviews) Fin is the best performing AI Agent for customer service – automating complex queries and delivering high-quality support. [Learn more about Fin](https://www.capterra.com/p/10031266/Fin/) Customer Support features reviewers most value Chatbot CRM Customer Database Email Management Knowledge Base Management Live Chat Multi-Channel Communication Queue Management Reporting/Analytics [## LiveAgent](https://www.capterra.com/p/102188/LiveAgent/) [4.7 (1760)](https://www.capterra.com/p/102188/LiveAgent/reviews/) [Capterra Shortlist](https://www.capterra.com/customer-support-software/shortlist/) Start for Free with LiveAgent and build amazing customer relationships with the ultimate help desk software for companies of all sizes. [Learn more about LiveAgent](https://www.capterra.com/p/102188/LiveAgent/) Customer Support features reviewers most value Chatbot CRM Customer Database Email Management Knowledge Base Management Live Chat Multi-Channel Communication Queue Management Reporting/Analytics 88% recommend this product [## TeamSupport](https://www.capterra.com/p/87908/TeamSupport/) [4.5 (848)](https://www.capterra.com/p/87908/TeamSupport/reviews/) [Capterra Shortlist](https://www.capterra.com/customer-support-software/shortlist/) Support ticketing and live chat solution designed to give B2B SaaS businesses a holistic view of their customer relationships. [Learn more about TeamSupport](https://www.capterra.com/p/87908/TeamSupport/) Customer Support features reviewers most value Chatbot CRM Customer Database Email Management Knowledge Base Management Live Chat Multi-Channel Communication Queue Management Reporting/Analytics 82% recommend this product [## Birdeye](https://www.capterra.com/p/152997/BirdEye/) [4.7 (703)](https://www.capterra.com/p/152997/BirdEye/reviews/) [Capterra Shortlist](https://www.capterra.com/customer-support-software/shortlist/) Customer experience solution that helps businesses manage reviews, lead capturing, communication, and appointment booking. [Learn more about Birdeye](https://www.capterra.com/p/152997/BirdEye/) Customer Support features reviewers most value Chatbot CRM Customer Database Email Management Knowledge Base Management Live Chat Multi-Channel Communication Queue Management Reporting/Analytics 85% recommend this product [## Lime Connect](https://www.capterra.com/p/131558/Userlike-Live-Chat/) [4.6 (647)](https://www.capterra.com/p/131558/Userlike-Live-Chat/reviews/) Lime Connect is the leading GDPR-compliant software for messaging & automation that helps businesses transform customer communication. [Learn more about Lime Connect](https://www.capterra.com/p/131558/Userlike-Live-Chat/) Customer Support features reviewers most value Chatbot CRM Customer Database Email Management Knowledge Base Management Live Chat Multi-Channel Communication Queue Management Reporting/Analytics 84% recommend this product [## Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) [4.7 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) [Capterra Shortlist](https://www.capterra.com/customer-support-software/shortlist/) Tidio is customer support software with live chat, help desk, chatbot, and AI agent options designed to streamline support. [Learn more about Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) Customer Support features reviewers most value Chatbot CRM Customer Database Email Management Knowledge Base Management Live Chat Multi-Channel Communication Queue Management Reporting/Analytics 85% recommend this product [## NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/) [4.2 (581)](https://www.capterra.com/p/134775/inContact-Call-Center-Software/reviews/) [Capterra Shortlist](https://www.capterra.com/customer-support-software/shortlist/) Cloud-based contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX. [Learn more about NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/) Customer Support features reviewers most value Chatbot CRM Customer Database Email Management Knowledge Base Management Live Chat Multi-Channel Communication Queue Management Reporting/Analytics [## Smartsupp](https://www.capterra.com/p/136251/Smartsupp-live-chat/) [4.6 (343)](https://www.capterra.com/p/136251/Smartsupp-live-chat/reviews/) [Capterra Shortlist](https://www.capterra.com/customer-support-software/shortlist/) Access all of the tools you will need to perform effective and proactive human, chatbot and AI customer support with Smartsupp  [Learn more about Smartsupp](https://www.capterra.com/p/136251/Smartsupp-live-chat/) Customer Support features reviewers most value Chatbot CRM Customer Database Email Management Knowledge Base Management Live Chat Multi-Channel Communication Queue Management Reporting/Analytics 80% recommend this product [## Front](https://www.capterra.com/p/132901/Front/) [4.5 (286)](https://www.capterra.com/p/132901/Front/reviews/) [Capterra Shortlist](https://www.capterra.com/customer-support-software/shortlist/) Front’s powerful customer support platform makes five-star service attainable for 9,000 businesses like yours.  [Learn more about Front](https://www.capterra.com/p/132901/Front/) Customer Support features reviewers most value Chatbot CRM Customer Database Email Management Knowledge Base Management Live Chat Multi-Channel Communication Queue Management Reporting/Analytics 81% recommend this product [## Yonyx](https://www.capterra.com/p/130406/AGI-Self-Service/) [4.7 (258)](https://www.capterra.com/p/130406/AGI-Self-Service/reviews/) [Capterra Shortlist](https://www.capterra.com/customer-support-software/shortlist/) Yonyx enhances customer support with interactive decision trees, enabling consistent workflows, faster resolutions, and improved CSAT,  [Learn more about Yonyx](https://www.capterra.com/p/130406/AGI-Self-Service/) Customer Support features reviewers most value Chatbot CRM Customer Database Email Management Knowledge Base Management Live Chat Multi-Channel Communication Queue Management Reporting/Analytics 89% recommend this product [## Help Scout](https://www.capterra.com/p/136909/Help-Scout/) [4.6 (226)](https://www.capterra.com/p/136909/Help-Scout/reviews/) [Capterra Shortlist](https://www.capterra.com/customer-support-software/shortlist/) Help Scout's email management software has the features you need to keep things simple, move fast, and focus on delighting customers. [Learn more about Help Scout](https://www.capterra.com/p/136909/Help-Scout/) Customer Support features reviewers most value Chatbot CRM Customer Database Email Management Knowledge Base Management Live Chat Multi-Channel Communication Queue Management Reporting/Analytics 80% recommend this product [## Tempo Timesheets](https://www.capterra.com/p/190126/Tempo/) [4.3 (223)](https://www.capterra.com/p/190126/Tempo/reviews/) Timesheets by Tempo: Elevate support. AI-driven time-tracking, reliable data, efficient operations. Log and track time effortlessly. [Learn more about Tempo Timesheets](https://www.capterra.com/p/190126/Tempo/) Customer Support features reviewers most value Chatbot CRM Customer Database Email Management Knowledge Base Management Live Chat Multi-Channel Communication Queue Management Reporting/Analytics [## Issuetrak](https://www.capterra.com/p/16499/Issuetrak/) [4.6 (205)](https://www.capterra.com/p/16499/Issuetrak/reviews/) [Capterra Shortlist](https://www.capterra.com/customer-support-software/shortlist/) Everything you need to provide top-notch customer support. Backed by our own US industry-leading, 24/7 support. Get your free trial. [Learn more about Issuetrak](https://www.capterra.com/p/16499/Issuetrak/) Customer Support features reviewers most value Chatbot CRM Customer Database Email Management Knowledge Base Management Live Chat Multi-Channel Communication Queue Management Reporting/Analytics 84% recommend this product [## Wati](https://www.capterra.com/p/204314/WATI/) [4.6 (203)](https://www.capterra.com/p/204314/WATI/reviews/) End-to-end WhatsApp API solution for mid-market & enterprises worldwide. Trusted by the fastest-growing brands in 190+ countries.  [Learn more about Wati](https://www.capterra.com/p/204314/WATI/) Customer Support features reviewers most value Chatbot CRM Customer Database Email Management Knowledge Base Management Live Chat Multi-Channel Communication Queue Management Reporting/Analytics 87% recommend this product [## HelpCrunch](https://www.capterra.com/p/225716/HelpCrunch/) [4.8 (195)](https://www.capterra.com/p/225716/HelpCrunch/reviews/) HelpCrunch is a top-rated customer communication platform. Increase conversions and sales, improve support, and grow faster! [Learn more about HelpCrunch](https://www.capterra.com/p/225716/HelpCrunch/) Customer Support features reviewers most value Chatbot CRM Customer Database Email Management Knowledge Base Management Live Chat Multi-Channel Communication Queue Management Reporting/Analytics 89% recommend this product [## Zight](https://www.capterra.com/p/154298/CloudApp/) [4.6 (185)](https://www.capterra.com/p/154298/CloudApp/reviews/) Share information faster with visual context. Create, annotate, and share screenshots, videos, screen recordings, GIFs. [Learn more about Zight](https://www.capterra.com/p/154298/CloudApp/) Customer Support features reviewers most value Chatbot CRM Customer Database Email Management Knowledge Base Management Live Chat Multi-Channel Communication Queue Management Reporting/Analytics 83% recommend this product Page 1 of 13 ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Filter (309) Products: Sort By: Sponsored * * * Plan Type Free Trial Popular 85% of professionals opt for a 30-day trial before the software purchase Other subsciption plans: Free Version Monthly Subscription Annual Subscription One-Time License Key Features All key features Popular We have selected the most important and critical features as defined by Capterra user reviews AI Copilot Chatbot CRM Customer Database Email Management Generative AI Inventory Management Knowledge Base Management Live Chat Multi-Channel Communication Queue Management Reporting/Analytics Service Level Agreement (SLA) Management Deployment Cloud, SaaS, Web-Based Desktop Mac Desktop Windows Desktop Linux On-Premise Windows On-Premise Linux Desktop Chromebook Mobile Android Mobile iPhone Mobile iPad Related Software Category: [Customer Experience Software](https://www.capterra.com/customer-experience-software/)[Help Desk Software](https://www.capterra.com/help-desk-software/)[Customer Success Software](https://www.capterra.com/customer-success-software/)[Customer Service Software](https://www.capterra.com/customer-service-software/)[Customer Satisfaction Software](https://www.capterra.com/customer-satisfaction-software/) I'm looking for Customer Support Software that is: [Free](https://www.capterra.com/customer-support-software/s/free/)