# Best Free Customer Support Software Solutions 2026 | Capterra > Find and compare the 2026 best free Customer Support software solutions, using our interactive tool to quickly narrow your choices based on businesses like yours. Source: https://www.capterra.com/customer-support-software/s/free --- # Best Customer Support Software for free For more information consult our [Customer Support Buyers Guide](#buyers-guide-content) [4.5 (3412)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Freshdesk is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity.  [Learn more about Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) Customer Support features reviewers most value Chatbot CRM Customer Database Email Management Knowledge Base Management Live Chat Multi-Channel Communication Queue Management Reporting/Analytics 81% recommend this product [5.0 (10)](https://www.capterra.com/p/10016583/CoSupport-AI/#reviews) CoSupport AI is a fully customizable AI Agent for customer service, designed to automate, scale, and enhance support operations.  [Learn more about CoSupport AI](https://www.capterra.com/p/10016583/CoSupport-AI/) Customer Support features reviewers most value Chatbot CRM Customer Database Email Management Knowledge Base Management Live Chat Multi-Channel Communication Queue Management Reporting/Analytics [## Lime Connect](https://www.capterra.com/p/131558/Userlike-Live-Chat/) [4.6 (647)](https://www.capterra.com/p/131558/Userlike-Live-Chat/reviews/) Lime Connect is the leading GDPR-compliant software for messaging & automation that helps businesses transform customer communication. [Learn more about Lime Connect](https://www.capterra.com/p/131558/Userlike-Live-Chat/) Customer Support features reviewers most value Chatbot CRM Customer Database Email Management Knowledge Base Management Live Chat Multi-Channel Communication Queue Management Reporting/Analytics 84% recommend this product Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. [## Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) [4.7 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) Tidio is customer support software with live chat, help desk, chatbot, and AI agent options designed to streamline support. [Learn more about Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) Customer Support features reviewers most value Chatbot CRM Customer Database Email Management Knowledge Base Management Live Chat Multi-Channel Communication Queue Management Reporting/Analytics 85% recommend this product [## Smartsupp](https://www.capterra.com/p/136251/Smartsupp-live-chat/) [4.6 (343)](https://www.capterra.com/p/136251/Smartsupp-live-chat/reviews/) Access all of the tools you will need to perform effective and proactive human, chatbot and AI customer support with Smartsupp  [Learn more about Smartsupp](https://www.capterra.com/p/136251/Smartsupp-live-chat/) Customer Support features reviewers most value Chatbot CRM Customer Database Email Management Knowledge Base Management Live Chat Multi-Channel Communication Queue Management Reporting/Analytics 80% recommend this product [## Help Scout](https://www.capterra.com/p/136909/Help-Scout/) [4.6 (226)](https://www.capterra.com/p/136909/Help-Scout/reviews/) Help Scout's email management software has the features you need to keep things simple, move fast, and focus on delighting customers. [Learn more about Help Scout](https://www.capterra.com/p/136909/Help-Scout/) Customer Support features reviewers most value Chatbot CRM Customer Database Email Management Knowledge Base Management Live Chat Multi-Channel Communication Queue Management Reporting/Analytics 80% recommend this product [## Zight](https://www.capterra.com/p/154298/CloudApp/) [4.6 (185)](https://www.capterra.com/p/154298/CloudApp/reviews/) Share information faster with visual context. Create, annotate, and share screenshots, videos, screen recordings, GIFs. [Learn more about Zight](https://www.capterra.com/p/154298/CloudApp/) Customer Support features reviewers most value Chatbot CRM Customer Database Email Management Knowledge Base Management Live Chat Multi-Channel Communication Queue Management Reporting/Analytics 83% recommend this product [## Kayako](https://www.capterra.com/p/80775/Kayako/) [4.0 (176)](https://www.capterra.com/p/80775/Kayako/reviews/) Kayako, an AI help desk platform, automates tasks, enabling agents to focus on high-value work and enhancing support efficiency. [Learn more about Kayako](https://www.capterra.com/p/80775/Kayako/) Customer Support features reviewers most value Chatbot CRM Customer Database Email Management Knowledge Base Management Live Chat Multi-Channel Communication Queue Management Reporting/Analytics [## Hiver](https://www.capterra.com/p/142975/Hiver/) [4.7 (147)](https://www.capterra.com/p/142975/Hiver/reviews/) Hiver is a modern, AI customer service platform that unifies all support channels in a simple, intuitive interface.  [Learn more about Hiver](https://www.capterra.com/p/142975/Hiver/) Customer Support features reviewers most value Chatbot CRM Customer Database Email Management Knowledge Base Management Live Chat Multi-Channel Communication Queue Management Reporting/Analytics 83% recommend this product [## Freshchat](https://www.capterra.com/p/158117/Freshchat/) [4.1 (115)](https://www.capterra.com/p/158117/Freshchat/reviews/) Freshchat is a modern messaging software built for customer engagement teams to talk to customers across channels. [Learn more about Freshchat](https://www.capterra.com/p/158117/Freshchat/) Customer Support features reviewers most value Chatbot CRM Customer Database Email Management Knowledge Base Management Live Chat Multi-Channel Communication Queue Management Reporting/Analytics ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Filter (92) Products: Sort By: Sponsored * * * Plan Type Free Trial Popular 85% of professionals opt for a 30-day trial before the software purchase Other subsciption plans: Free Version Monthly Subscription Annual Subscription One-Time License Key Features All key features Popular We have selected the most important and critical features as defined by Capterra user reviews AI Copilot Chatbot CRM Customer Database Email Management Generative AI Inventory Management Knowledge Base Management Live Chat Multi-Channel Communication Queue Management Reporting/Analytics Service Level Agreement (SLA) Management Deployment Cloud, SaaS, Web-Based Desktop Mac Desktop Windows Desktop Linux On-Premise Windows On-Premise Linux Desktop Chromebook Mobile Android Mobile iPhone Mobile iPad Related Software Category: [Customer Experience Software](https://www.capterra.com/customer-experience-software/)[Help Desk Software](https://www.capterra.com/help-desk-software/)[Customer Success Software](https://www.capterra.com/customer-success-software/)[Customer Service Software](https://www.capterra.com/customer-service-software/)[Customer Satisfaction Software](https://www.capterra.com/customer-satisfaction-software/)